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D UNIVERSAL .. POSTAL % D UNION LJPU International Bureau To: The designated operators of Union Weltpoststrasse 4 member countries 3015 BERNE SWITZERLAND T +41 31 3503111 F +41 31 3503110 www.upulnt Contact: Mr Jerry Pawsey T +41 31 350 3548 Berne, 24 June 2022 [email protected] Reference: 4880(DOP.EPSI)1049 Subject: Survey on proposed changes to the UPU Convention and its Regulations Dear Sir/Madam, The 27th Congress approved the work proposais of the Abidjan Business Pian, which outiined the activities allocated to the Postal Operations Council (POC) and included a deliverable on the development of UPU regulations to ensure compliance with e-commerce and EAD requirements, as weII as any amendments required to the Acts resulting from the outcome of the product matrix update (WP 1.2.6, D4). At its recent session in Berne, the POC Pienary approved a survey to review the UPU Convention and its Regulations with a view to identifying articles therein on letter post (including small packets) and parcel post that coud be amended or supplemented, in order for designated operators to: — become more competitive in terms of the portfolio of UPU products and services that they oifer; and/or — better meet the interests and needs of their customers, especially e-commerce customers. Therefore, the main aim of this circular letter is to invite ait POC member countries to complete the above mentioned survey, which is attached in Annex 1. Please note that completed surveys should be returned no later than 5 August 2022. As soon as the responses have been analyzed, steps wiII be taken to establish whether the present regula tions, relating to the current portfolio of UPU products, meet the needs and interests of customers, or whether they need to be modified or improved. If modifications or improvements are identified, amendment proposais wiiI be submitted to the next POC session in October 2022. With this in mmd, we would urge ali POC member countries to respond to the survey, so as to contribute to the success and sustainability of the UPU and increase customer Ioyalty and confidence. If you require further information on any aspect of the above, piease do not hesitate to contact Mr Jerry Pawsey, Programme Manager for Physical Services Development and POC Matters, atjeremy.pawsey©upu.mnt. Yours faithfully, tJANOUs. .L KCMMUN(SPJ(JEPJIJ& 30. 06. 202? ei IIah Busseta Director of Postal Operations i*. ..J:./ L. 1  Annex 1 to letter488O(DOP.EPSI)1049 f’ D UNIVERSAL POSTAL .. of24June2O22 DuNioN Survey on proposed changes to the UPU Convention and its Regutations Completed questionnaires should be returned by Friday, 5 August 2022 at the Iatest to [email protected] or by fax to +41 31 350 3110. Disclaimer Replies to this questionnaire wiIl be treated confidentially. No country-specific data will be disclosed. Only aggregate data wiIl be presented in a report by the expert team. Country Designated operator Fuli name Mr Ms Position/title Tel. Fax E-mail Date Signature Question la: In specific terms, which Current articles on letter post (inCluding small packets) and parCel post in the Convention and its Regulations do you consider need improvement (amended or supplemented), in order for you, as a designated operator, to: — become more competitive in terms of the portfolio of UPU produCts and services that you oifer; and/or — better meet the interests and needs of your customers, especially e-commerce customers? Question 1 b: Please provide the wording of your proposed improvement. N.B. For your answer to question la, if you are uncertain as to the speCifiC provision(s) of the Convention — and its Regulations that you wish to see modified or expanded on, please feel free to define produCt features, processes, general issues and/or concepts. Question 2: Please provide your reasons for the proposed suggestions and the expected goals/benefits of the amendment or addition. You may also wish to propose your own version of the amended provision(s) or submit a potential proposal to be discussed. Please also refer to the categories in the table below, to help identify the sphere/area for improvement.  2 Example answer No Sphere/area for Question la: Question lb: Question 2: improvement Current article(s) Proposed amended Reasons for the needing improvement article(s) or new proposed amended (if known) additional article(s) article(s) or new additional article(s) 7 Producttracking Article 17-218 1.1 Ninety Eighty To improvedelivery events percent of parcels performance in order that receive an to responci to customer EMC event should expectations have an EMD event transmitted within 24-12 hours of the event time and date. Survey to be completed No. Sphere/area for Question la: Question Ib: Question 2: improvement Current article(s) Proposed amended Reasons for the needing improvement article(s) or new proposed amended (if known) additional article(s) article(s) or new additional article(s) 1 Logistics (offices of exchange, line haul) 2 Operational processing 3 Electronic messages 4 Network (tracking, log istics/transit) 5 Customs 6 Addressing, labelling 7 Product tracking events 8 Productfservice profile and characteristics — basic services (e.g. restrictions for weight, dimensions and content, including presentation of items, such as CP/CN forms) 9 Product/service profile and characteristics — suppiementary services (e.g. restrictions on weight, dimensions and content, including presentation of items, such as CP/CN forms)  3 No Sphere/area for Question la: Question Ib: Question 2: improvement Current article(s) Proposed amended Reasons for the needing improvement article(s) or new proposed amended (if known) additional article(s) article(s) or new additional article(s) 10 Productfeatures (trackng, addtonaI e-commerce features) 11 Payment systems (ter minal dues, inward and rates, transit charges, air conveyance dues, pay for performance) 12 Liability and indemnity 13 Customerservice (inquiries and inquiry procedures) 14 Operational quality of service 15 Electronic advance data (EAD) 16 Use of EAD for product enhancement 17 Returns and merchan dise returns 18 Delivery procedures 19 Prepaid services 20 Settlement 21 Digital transformation 22 Packaging and sustainability 23 Consignment services 24 Other (please specify) Thank you for completing the survey.