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( D 1 UNIVERSAL POSTAL 1 DuNioN UPU International Bureau To: The designated operators of UPU Weltpoststrasse 4 member countries 3015 BERNE SWITZERLAND For information to: T+41 313503111 F +41 31 3503110 The restricted unions www.upu.int The regional project coordinators Contact: Mr Akram Assaf T+41 313503345 Berne, 16 May 2022 [email protected] w.ems.post Reference: 4500.1 9(EMS)1 030 Subject: EMS market situation and traffic survey 2021 Dear Sir/Madam, Traffic information is gathered annually by the EMS Unit to estabiish and communicate an analysis of giobai and regional trends. To this end, piease find enclosed a survey designed to collect data on EMS traffic volumes and fiows from 1 Jan uary to 31 December 2021. / Please note that the data provided to the EMS Unit is used solely to prepare annuai EMS statistics. Ali infor mation in this survey wiIi be treated confidentialiy, and only aggregate figures wiii be reported. For members of the EMS Cooperative, the traffic data provided for 2021 wiIl be used as a basis for estabiishing the Cooperative contribution class for 2023. Your survey response wiil aliow the EMS Cooperative to accurateiy assess and report on the annual market situation, thereby providing members with trend anaiyses and information to aid strategic decisions. Given the importance of this information for the study of EMS woridwide, 1 should be gratefui if you wouid send us your repiies as soon as pössibie, but by 30 June 2022 at the Iatest. The survey is avaiiabie on the EMS Cooperative website (www.ems.postien/news-events/consuitations); it can aiso be sent to your organization by e-maii to faciiitate its compietion and return. Piease repiy to ems.unitupu.int, indicating the number of this circular letter. Thank you for your invaluable cooperation. Yours faithfully, rtJANDus- JA IAU00NMIMSTEERIUI Osamu Goto 20. 05. 2022 EMS Unit Manager i25 -4 k k k k k k k h. k k k k h. k k k k k k k k k k k h. k fr’ D UNIVERSAL Annexto Ietter4500.19(EMS)1030 .. POSTAL ofl6May2O22 7S6’ D UNION EMS market situation and traffic survey 2021 Please complete and return this survey by post, fax or e-mail to the UPU International Bureau at the address below as soon as possible, but by 30 June 2022 at the Iatest: EMS Unit UPU International Bureau Weltpoststrasse 4 3015 BERNE SWITZERLAND Fax: +41 31 351 52 00 E-mail: [email protected] Reply from the designated operator of: 1. Contact information Fuli name Mr JMs Position/title Country Tel. Fax E-mail Signature A situational analysis is a review of your current business situation. Responses should be clear and realistic about the EMS product, market, opportunities and challenges in your market, so that we can develop a clear path from the current to thedesired situation. To put together a situational analysis, it is necessary to gather information about your product and the market in which you seil it, including its size, the competitors, and the customers who purchase it.  _______% _______% ________% 2 II. International EMS How many international EMS items were: — Dispatched by your organization in 2021? items — Received byyourorganization in 2021? items 2 What percentage of your dispatched EMS items were: — Documents? % — Goods? % Total 100% 2.1 What is the weight distribution of your EMS export volume: — Oto2kg? — 2to5kg? — 5tollkg — Overllkg? Total 100% 2.2 What percentage of your dispatched EMS goods items are assessed for dutiesltaxes to clear customs at the destination? % 3 What is the current share of international LMS in your marketplace? I 0-5% LJ 5—10% Li 10—20% IJ 20—30% LJ 30—40% I 40—50% I 50—60% IJ 60—70% LI 70—80% LJ 80—90% 90—100% 4 Score the characteristics below based on their contribution to your value proposition for international EMS in your market. The scores should add up to 100. For example: 0 points if a characteristic does not apply or is not at ali important to your value proposition for international EMS; 100 points if only one applies; 10 points each if ali are equally important; 50/30/20; etc. Value proposition characteristic Importance Speed Door-to-door service Affordability Reliability/on time  3 Value proposition characteristic ifl7portanCe Guaranteed delivery Security/safety/i nsurance Trackingiproof of delivery Geographic coverage Conven ience Pick-up service Return service Total 100 5 How does international EMS performance compare with other international products available in your market for the following characteristics? Not Much Somewhat Same as Somewhat Much applicable worse than worse than others better than better than others others others others Speed IJ D Door-to-door service Li Affordability Li Reliability/on time LJ lJ Guaranteed delivery L1 D Security/safety/insurance LJ Tracking/proof of delivery LJ LJ Geographic coverage IJ c1 Convenience IJ Pick-up service lJ IJ Return service LJ 6 lf improvements were made to the following for your organization’s international EMS product, how much would they improve your ability to selI international EMS? - Not at ali Ve,y little Somewhaf Greatly Tracking/proof of delivery LJ Ability to pay delivery duty/taxes in advance Customs clearance/documentation process Faster delivery L1 Loss/damage/insurance IJ Shipper/recipient payment methods for EMS Ability to choose delivery options Package delivery management tool Pick-up service options D L1 Pricing/shipper discounts L1 Geographic coverage IJ U Guaranteed delivery Return service i:i LJ  4 Not at ali Vety iittie Somewhat Greatiy Automated delivery notification for shipper/ IJ recipient Transit time calculator (date-certain) Fully landed cost calculator Others (please specify): III. Pricing 7 What is the selling price in your local currency for your international EMS to the following destinations at the indicated weight? Country 2 kg 5 kg 10 kg 30 kg (or maximum if <30 kg) Australia Brazil China (People’s Rep.) Jamaica Nigeria Russian Federation Saudi Arabia United Kingdom United States of America 7.1 Please indicate your local currency: 8 Do you charge different prices for international EMS to different customer types (business, private, bulk)? . - Yes No (If yes, answer questions 8.1 to 8.3.) 8.1 lndicate the types of product used to determine customer discounts for EMS exports: IJ International EMS only LJ AlI international products LJ Domestic and international bundled products bundled 8.2 Indicate the basis used to determine customer discounts for EMS exports: LJ Volume J Weight Li Revenue (lf the basis is revenue, please state the minimum requirement for question 8.3 in your Iocal currency.) 8.3 lndicate the minimum amount and time period used to determine customer discounts for EMS exports: Minimum amount Per year Per month Per week Per shipment D  5 9 Please provide the breakdown of your customers that purchase international EMS: Retail customers: % Contract customers: % Total 100% IV. Regional trade 10 What percentage of your outbound and inbound international EMS items are sent to/received from the following regions? Outbound EMS Inbound EMS Africa % % Arab countries % % Asia-Pacific % % Caribbean % % Europe % % Latin America % % North America % % Total 100% 100% 11 What are the two main destinations for your EMS export volume in your region? First main destination:_____________________________ of EMS export volume Second main destination:___________________________ of EMS export volume 11.1 What are the two main destinations for your EMS export volume outside your region? First main destination:_____________________________ of EMS export volume Second main destination:___________________________ of EMS export volume 12 For EMS export volume to the following regions, how would you rate the level of cooperation from des tination Posts in most countries (e.g. willingness to help resolve problems, proactivity, accountability, etc.)? Not Veiypoor Somewhat Neutral Somewhat Ve,ygood applicable poor good Africa IJ Arab countries Asia-Pacific LJ lJ Caribbean Europe IJ LJ Latin America D North America  6 13 For EMS export volume to the following regions, how would you rate the overail performance of desti nation Posts in most countries (e.g. reliability, delivery, delivery options, etc.)? Not Very poor Somewhat Neutral Somewhat Very good applicab!e poor good Africa Arab countries Asia-Pacific Caribbean Europe Latin America LJ D North America V. Customers 14 What percentage of your EMS export volume is sent by the following customer groups? B2B1 % B2C % C2B % C2C % B2B2C % Total 100% VI. Partnerships 15 Does your organization partner with a commercial express courier company for international services? Yes IJ No (If yes, answer question 19) 16 Does this partnership involve any of the following? Yes No Package services Freight Customs clearance Extended liability Transport Last-miIe delivery Guaranteed delivery D Other (please specify): 1 82B business-to-business (including government); B2C business-to-consumer; C2B consumer-to-business; C2C consumer-to-consumer; B2B2C business-to-business-to-consumer  7 VII. E-commerce 17 Please indicate if any of the following online marketplaces seIl products frorn your country and ship to international customers: Li Alibaba Group Crazydeals LI Jumia LJ Noon J Tatacliq Amazon Li DayliIy Kaymu LJ Okazii Trademe 1J Americanas eBay LJ Konga LJ Otto lJ Walmart Li Allegro LJ Fyndiq j Lazada Rakutan lJ Zalando J Bidorbuy lJ Gmarket lJ Linio Snapdeal LJ Zozotown 1J CaribShopper 1J JadoPado J Mercado Livre Sopee LJ Cdiscount L1 JD.com LJ Mydeal 1J Takealot Please list any other online marketplaces that ship internationally from your market: 18 Please indicate whether your Post has a business relationship with any of the following online market places to use international EMS: 1J Alibaba Group LJ Crazydeals LI Jumia LI Noon 1J Tatacliq LJ Amazon LJ daylily LJ Kaymu Okazii LJ Trademe LJ Americanas LJ eBay J Konga i Otto Walmart Allegro J Fyndiq 1J Lazada LJ Rakutan LI Zalando L1 Bidorbuy 11 Gmarket 1J Linio LI Snapdeal 1J Zozotown CaribShopper LJ JadoPado Mercado Livre lJ Sopee Li Cdiscount LI JD.com 1J Mydeal Takealot Please list any other online marketplaces that use international EMS: 19 Please indicate which types of carrier are the main competitors in your market for international EMS: LJ lntegrated direct carriers (e.g. Blue Dart, DHL, DPD, FedEx, SE Express, ToIl, UPS, etc.) Mail intermediaries/consolidation providers (e g. 4PX, Asendia, Geopost, GPS, IMEX, Landmark Giobal, etc.) LJ Freight forwarders (e.g. Apex, DB Schenker, FNS, Kuehne+ Nagel, Nippon, Panalpina, Sinotrans, etc.) LJ ETOEs (i.e. international Post operations in your market) J Other (please specify):  8 20 Please indicate whether any of the following specific carriers are the main competitors for international EMS in your market: IJ DHL LJ FedEx Li GLS uPs LJ Other (please specify): 21 Please indicate the types of sales method used to promote EMS products to online sellers: U Direct sales force (e.g. specific account management, etc.) J Inside sales force (e.g. general sales via call centre, etc.) Li Social media (e.g. Facebook, YouTube, etc.) IJ Post website L Direct mail, e-mail or other targeted marketing materials LJ Media such as print, television or radio None Other (please specify): 22 Please indicate whether your Post has, or plans to develop, any of the following logistics technology solutions for international EMS: Aiready In Would like to No plan/not have development oifer but do not considering have capability Fully landed cost calculator Automated customs documentation/ pre-advice/prohibited goods Shipper-customs-recipient data connection Li Transit time calculator Website integration tools Destination address verification Delivery location options LJ Mobile solutions Enhanced tracking/visibility Delivery management Data analytics Goods returns solution Thank you for completing this survey.