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6700 Cork Airport Business Park, PARTNER TERMS AND CONDITIONS Kinsale Road, EUROPE EMEA Cork, Ireland PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING ACCESSING OR CONSUMING THE SOFTWARE OR SERVICES FROM RED HAT. BY CLICKING YOUR ASSENT OR USING, ACCESSING OR CONSUMING THE RED HAT SOFTWARE OR SERVICES, YOU SIGNIFY YOUR ASSENT TO AND ACCEPTANCE OF THIS AGREEMENT AND ACKNOWLEDGE YOU HAVE READ AND UNDERSTAND THE TERMS. AN INDIVIDUAL ACTING ON BEHALF OF AN ENTITY REPRESENTS THAT HE OR SHE HAS THE AUTHORITY TO ENTER INTO THIS AGREEMENT ON BEHALF OF THAT ENTITY. IF YOU DO NOT ACCEPT THE TERMS OF THIS AGREEMENT, THEN YOU MUST NOT USE, ACCESS OR CONSUME THE RED HAT SOFTWARE OR SERVICES. These Partner Terms and Conditions, along with a duly executed Partner Acceptance Document, authorizes you to participate in a Red Hat Partner Program as set forth in the Partner Acceptance Document (or as otherwise agreed in writing) in the Territory authorized by Red Hat and sets forth the terms of your participation. If no Territory is identified above, the Territory will default to the country based on your address. The Red Hat Partner Terms and Conditions is comprised of the terms and conditions contained herein including the Program Appendix, any referenced documents or links, and any Red Hat transaction documents entered into pursuant to these terms (collectively, the "Agreement"). 1. Purpose Red Hat designs programs for its partners ("Programs") to promote Red Hat Products, enhance the satisfaction of Red Hat's End Users and augment the expertise and resources of partners. Partner's participation in a Program(s) is governed by (a) Partner Acceptance Document including these Partner Terms and Conditions; (b) the applicable Program Appendix(ices) which have been agreed to by the Parties; and (c) any transaction documents (subject to this Agreement) for Red Hat Products and/or Services (each, an "Order Form"). "Red Hat" means Red Hat Limited with a registered address of 6700 Cork Airport Business Park, Kinsale Road, Cork, Ireland. Red Hat “Products" and “Services” mean the specific Red Hat branded offerings set forth in a Program Appendix. The “Software” means the Red Hat branded software contained in the Red Hat Products, including any Updates in any form (e.g. binary, source or recompiled), that are delivered by or obtained from Red Hat, directly or indirectly, provided that Software does not include optional third party software set forth at https://www.redhat.com/licenses/thirdparty/eula.html. ”Updates” mean software fixes, upgrades, enhancements, additions, corrections and modifications, if and when available. Red Hat and Partner are collectively referred to as the "Parties" and may be referred to individually as a "Party". "End User" is defined in the Program Appendices. 2. Programs, Application Process, and Acceptance Program Appendices and Program Guides may be amended by Red Hat at the time of renewal of the applicable Program Appendix, provided if you do not agree with the terms of the new Program Guide, you may elect not to renew the applicable Program Appendix subject to the terms of such Program Appendix. in accordance with the terms of such Program Appendix. Your election to renew a Program Appendix following Red Hat’s notice to you of the amended Program Appendices and Program Guides constitutes your acceptance of such amended Program Appendices and Program Guides. Any such amended Program Appendices and Program Guides will apply from and after the date of renewal of the applicable Program Appendix. Unless otherwise agreed in writing, any subscriptions for Red Hat Products or Services purchased under a Program Appendix will commence upon the earlier of (a) the first use of such Product or Service, (b) the purchase date of such Product or Service or (c) the commencement date set forth in the Order Form. 3. Affiliate Authorizations Partner’s Affiliate(s) may participate in the Program only upon (a) approval by Red Hat, including with regard to Program level and credit terms, and (b) execution of a written participation agreement with Red Hat or its Affiliate(s) to bind the Partner Affiliate to this Agreement. "Affiliate" means an entity that owns or controls, is owned or controlled by, or is under common control or ownership with a Party, where "control" is the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract or otherwise. 4. Territory Partner may participate in the Program(s) only in the Territory designated in the Agreement. Red Hat and Partner may elect to expand the Territory, add Affiliates and establish the different terms and conditions (e.g. currency, taxes, entities, etc.) by mutual written agreement, which may take the form of a Partner Acceptance Document or written participation agreement subject to this Agreement. 5. Fees Fees, if applicable, will be as indicated in each appropriate Program Appendix, and will be due and payable as set forth in such Program Appendix or Order Form subject to this Agreement. All amounts owed under the Agreement are to be paid in the currency indicated in the relevant Program Appendix. 6. Billing, Payment and Taxes If Partner acquires Red Hat Products and/or Services directly from Red Hat, Red Hat will invoice Partner as set forth herein and may require receipt of a purchase order for any amounts due to Red Hat; provided, however, that any terms contained in a purchase order will not amend, supplement or modify the terms of this Agreement or be binding on Red Hat. Partner must pay all sums due to Red Hat either (a) net thirty (30) days from the date of invoice if Red Hat has approved Partner for such credit terms or (b) if Partner has not been approved for net thirty (30) day credit terms, then on a prepaid basis, in each case without regard to when or whether Partner collects payment from its customer(s). Partner will reimburse Red Hat for all costs and expenses incurred by Red Hat in connection with the collection of overdue amounts, including without limitation reasonable attorneys’ and/or legal fees. All amounts payable shall be exclusive of any Taxes. Partner will pay to Red Hat, in addition to any amounts due to Red Hat for Red Hat Products or Services, an amount equal to any Taxes arising from or relating to this Agreement that are paid or are payable by Red Hat unless Partner presents Red Hat with a valid tax exemption or resale certificate. "Taxes" Red Hat Partner Agreement Page 1 of 6 (Europe) March 2022  means any form of taxation of whatever nature and by whatever authority imposed, exclusive of any taxes based on the net income of Red Hat. In the event of a cross-border transaction, if Partner is required under any applicable law or regulation, domestic or foreign, to withhold or deduct any portion of the payments due to Red Hat, then the sum payable to Red Hat will be increased by the amount necessary for Red Hat to receive an amount equal to the sum it would have received had no withholdings or deductions been made. The Parties will work together in good faith to minimize adverse tax consequences created by cross-border transactions. Any payments more than thirty (30) days past due will be subject to a late fee of one and one-half percent (1½%) per month, or the maximum rate allowable by law, whichever is less. 7. Verifications During the Term and for at least two (2) years thereafter, Partner will keep and maintain commercially reasonable written records regarding Partner’s use and distribution of the Red Hat Products and Services and business activities related to the Program(s) ("Records"). Red Hat may, at its own expense, verify the Records to determine Partner’s compliance with this Agreement. This verification may take the form of requests for information, documents or records (to which Partner will respond promptly), on-site visits (for which Partner shall grant Red Hat the requisite access), or both. The Parties will act reasonably and cooperate with each other in respect of such verifications. Any on-site visit will occur during regular business hours and will not interfere unreasonably with Partner’s business. For an on-site visit, Red Hat will give Partner at least thirty (30) day’s prior written notice. 8. Trademarks 8.1 The term "Red Hat Marks" means the trademarks owned by Red Hat or a Red Hat Affiliate that are set forth in an applicable Program Appendix. Red Hat grants Partner a non-exclusive, non-transferable, royalty-free, revocable license in the Territory and during the Term to use the Red Hat Marks solely in connection with the marketing and distribution of Red Hat Products and/or Services as permitted in this Agreement, without the right to sublicense. Partner agrees to use the Red Hat Marks only as stated in this Agreement, and in doing so, to follow the standards of quality established by Red Hat and to adhere to the trademark usage guidelines found at: http://www.redhat.com/about/corporate/trademark/guidelines as amended from time to time and any other trademark terms contained in a Program Appendix (the "Red Hat Trademark Guidelines"). Any other use of Red Hat Marks is not permitted. Partner will provide Red Hat with representative samples of the use of Red Hat Marks contained within any materials including web pages, marketing, advertising, promotional and collateral materials ("Promotional Materials"). 8.2 All goodwill created by the use of Red Hat Marks by Partner is for the sole benefit of, and accrues to Red Hat. Partner acquires no right, title or interest in Red Hat Marks or the goodwill associated with them, other than the right to use Red Hat Marks in accordance with this Agreement. Partner will not challenge the validity of Red Hat Marks, nor assist anyone in challenging their validity. Partner agrees not to make any application to register any Red Hat Mark or any domain names containing a Red Hat Mark, and not to use or register any trade name, trademark, service mark, slogan, logo or domain name that is confusingly similar to, or a reference to, any Red Hat trade name, trademark or service mark during or after the Term of this Agreement. Partner may not disparage Red Hat, Red Hat Marks or Red Hat Products and Services. 9. Additional Requirements 9.1 Red Hat reserves all rights not expressly granted in this Agreement and all rights not expressly granted to the Red Hat Products and Services (including rights under any trademarks, copyrights, patents or other intellectual property of Red Hat). Partner will not use Red Hat Products or Services to create an offering competitive with Red Hat, directly or indirectly, or, unless specifically permitted in this Agreement, for the benefit of any other person or entity or permit any third party to make such use. If Red Hat determines that any of the Red Hat Products or Services is being used (in whole or in part) by Partner in any way to (a) avoid paying fees that would otherwise be due hereunder, (b) provide Services to third parties outside of the scope of a Program or (c) create revenue without payment of fees to Red Hat for Red Hat Products or Services, Red Hat may immediately suspend performance and/or terminate this Agreement and any Program, and reserves its rights to exercise any and all legal and equitable remedies available to it. 9.2 For each Red Hat Product (or Partner product that incorporates a Red Hat Product or Service, in whole or in part) that Partner sells to an End User under a Program Appendix, Partner shall purchase the equivalent Red Hat Product with respect to such conditions as the term (1 or 3 years) and support level. For example, if the End User purchases a one year 24x7 support level Red Hat Enterprise Linux product from Partner, Partner shall purchase a one year Premium (24x7) Red Hat Product from Red Hat. Similarly, Partner is only authorized to resell the complete Red Hat Product it purchased and is not permitted to decouple the Red Hat Product or sell it in parts. For example, Partner will not purchase a one year Red Hat Product from Red Hat and then break it into multiple shorter increments of time for resale. Partner will work with Red Hat to ensure that its resale of Red Hat Products to End Users is consistent with the terms for the Red Hat Products purchased. 9.3 Without limiting the generality of Sections 9.1 or 9.2 above, Partner agrees: (i) not to modify the Red Hat Products or Services in any manner unless agreed to by Red Hat in writing and (ii) not to use or resell the Red Hat Products or Services in any manner or for any purpose not permitted by this Agreement, including, without limitation, for Partner's own internal or production use, other than as may be expressly permitted in the applicable Program Appendix or by any applicable mandatory rule of law. For certain Programs and only during the term of the Program, Red Hat may provide Partner with access to non-production, evaluation, development kits and/or not for resale (aka “NFR”) Red Hat Products for the sole purpose of testing and/or supporting its partners and/or End Users on issues related to Partner’s rights and obligations hereunder. Should Partner resell or use its access to such Red Hat Products for Partner’s own internal or production use other than as expressly permitted in the applicable Program Appendix, Partner agrees to purchase the appropriate Red Hat Product(s) under Red Hat’s standard terms for such resale and/or use, and to pay the applicable fee for all periods. This Agreement establishes the rights and obligations associated with Red Hat’s Programs, Products and Services, and is not intended to limit Partner’s rights to software code under the terms of an open source license. 10. Intellectual Property Partner agrees that all trade name, trademark, service mark, copyright, patent, trade secret, domain name and all other intellectual and industrial property rights anywhere in the world, including moral rights, and all applications, provisional applications, registrations, continuations and renewals thereof, and all associated goodwill (present or future) in and to the Red Hat Products and Services, are and Red Hat Partner Agreement Page 2 of 6 (Europe) March 2022  will, as among the Parties, be owned by and vested in Red Hat or its licensors, notwithstanding any use of terms such as "purchase," "sale" or the like within this Agreement. Red Hat may provide access to third party software programs with the Red Hat Software that are not part of the Red Hat Software. These third party programs are (a) not required to run the Red Hat Software, (b) provided as a convenience, and (c) subject to their own license terms. The license terms either accompany the third party software programs and/or may be viewed at http://www.redhat.com/licenses/thirdparty/eula.html. If Partner does not agree to abide by the license terms for the third party software programs, then Partner may not install, use or distribute them. 11. Limited Warranties, Limitation of Liability, Disclaimer of Damages and Insurance and Indemnity 11.1 General Representations and Warranties. Red Hat represents and warrants that: (a) the Services will be performed in a professional and workmanlike manner by qualified personnel; (b) it has the authority to enter into this Agreement with Partner; and (c) to Red Hat’s knowledge, Red Hat branded Software does not, at the time of delivery to Partner, include malicious code for the purpose of damaging or corrupting the Software. 11.2 Disclaimer of Warranties. EXCEPT AS SET FORTH IN SECTION 11.1 ABOVE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE RED HAT PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. Partner will make no representations or warranties on behalf of Red Hat regarding the Red Hat Products or Services in connection with the distribution of the Red Hat Products or Services or otherwise. 11.3 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FOR ALL EVENTS AND CIRCUMSTANCES, RED HAT’S AND ITS AFFILIATES’ AGGREGATE AND CUMULATIVE LIABILITY TO PARTNER AND ITS AFFILIATES ARISING OUT OF OR RELATING TO THIS AGREEMENT AND ANY ORDER FORM HEREUNDER, INCLUDING WITHOUT LIMITATION ON ACCOUNT OF PERFORMANCE OR NON-PERFORMANCE OF OBLIGATIONS, REGARDLESS OF THE FORM OF THE CAUSE OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), STATUTE OR OTHERWISE WILL BE LIMITED TO DIRECT DAMAGES AND WILL NOT EXCEED THE TOTAL AMOUNT PAID TO RED HAT AND ITS AFFILIATES BY PARTNER AND ITS AFFILIATES UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY FOR THE RED HAT PRODUCT OR SERVICE THAT IS THE SUBJECT MATTER OF THE CLAIM OR U.S. $5,000.00, WHICHEVER IS GREATER. THE FOREGOING LIMITATION SHALL NOT APPLY TO CLAIMS FOR BODILY INJURY (INCLUDING DEATH) AND DAMAGE TO TANGIBLE PERSONAL PROPERTY CAUSED BY THE NEGLIGENCE OF RED HAT OR ITS EMPLOYEES. 11.4 Disclaimer of Damages. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT OR ANY ORDER FORM, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL RED HAT OR ITS AFFILIATES BE LIABLE TO THE PARTNER OR ITS AFFILIATES FOR: ANY CLAIM BASED UPON A THIRD PARTY CLAIM; ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY OR PUNITIVE DAMAGES, WHETHER ARISING IN TORT, CONTRACT, OR OTHERWISE; OR FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY MALFUNCTIONS, DELAYS, LOSS OF DATA, LOST PROFITS, LOST SAVINGS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS OR ANTICIPATORY PROFITS, EVEN IF RED HAT OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Without limiting the generality of the foregoing disclaimer, Red Hat Products and Services are not specifically designed, manufactured or intended for use in (a) the planning, construction, maintenance, control or direct operation of nuclear facilities, (b) aircraft navigation, control or communication systems, weapons systems or (c) direct life support systems. Partner agrees that it is solely responsible for the results obtained from the use of the Red Hat Products and Services. 11.5 Insurance and Indemnity. Partner shall put in place and at all times maintain during the Term and for two (2) years thereafter, at its own cost and expense, appropriate and sufficient commercial general liability insurance with a reputable insurance company to cover the activities of Partner contemplated in this Agreement. The premiums for these policies of insurance shall be the responsibility of Partner. Upon request, Partner will provide Red Hat certificates of insurance for all insurance coverage. Partner will indemnify and hold harmless Red Hat from any and all liability, losses, costs, damages or expenses, including reasonable attorney’s, solicitor’s or legal fees and costs, resulting from or arising out of third party demands or claims against Red Hat relating to any of Partner’s actions including, but not limited to, performance or non-performance under this Agreement. 12. Publicity and Confidentiality. 12.1 Publicity. Partner will keep confidential and will not disclose market or advertise to third parties the terms of this Agreement (including the fees paid hereunder). Partner or Red Hat may reference its relationship with the other, in the normal course of business including during earnings calls, discussions with analysts, meetings with the press, customer briefings, general marketing activities and in regulatory filings. Neither Party will issue formal press releases or other similar activities referencing the other Party without the written consent of the other Party. 12.2 Confidential Information. The Parties agree that Confidential Information provided under this Agreement will be held and maintained in confidence and each Party will use at least the same degree of care to protect such Confidential Information that it uses to protect its own confidential information, but in no event less than reasonable care. The recipient may use Confidential Information of the other Party only for the purposes of exercising its rights and fulfilling its obligations under this Agreement. Confidential Information may be disclosed only to Affiliates, employees, agents and contractors with a need to know, and to its auditors and legal counsel, provided in each case they are under a written obligation or legal duty to keep such information confidential using standards of confidentiality not less restrictive than those required by this Agreement. "Confidential Information" means all information (including pricing) and materials disclosed by either Party to the other during the Term that is either marked confidential or, by the nature of the information or the circumstances surrounding its disclosure, would reasonably be considered confidential. Confidential Information does not include information that (i) is or later becomes publicly available without breach of this Agreement, or is disclosed by the disclosing Party without obligation of confidentiality; (ii) is known to the recipient at the time of disclosure by the disclosing Party without obligation of confidentiality; (iii) is independently developed by the recipient without use of the Confidential Information; (iv) becomes lawfully known or available to the recipient without restriction from a source having the lawful right to disclose the information; (v) is generally known or easily ascertainable by parties of ordinary skill in the Red Hat Partner Agreement Page 3 of 6 (Europe) March 2022  business of the recipient; or (vi) is software code in either object code or source code form that is licensed under an open source license. Except in relation to Partner's obligations pursuant to Section 12.1, both Parties agree that obligations of confidentiality will exist for a period of two (2) years following initial disclosure of the particular Confidential Information. 13. Termination 13.1 Term. This Agreement begins on the Effective Date and continues until the expiration or termination of all applicable Program Appendices ("Term"). The term of each Program Appendix is independent of the term of any other Program Appendix. "Effective Date" means the first date when both Parties [have fully accepted or] signed the Agreement. 13.2 Termination by Red Hat or Partner. Red Hat may (without prejudice to any other right or remedy) terminate this Agreement in whole or in part (including any Program Appendix and Partner’s participation in any Program) for any reason at any time upon ninety (90) days prior written notice to Partner. If Partner or Red Hat breaches the terms of this Agreement, and the breach is not cured within thirty (30) days after written notice of the breach is given to the breaching Party (except for payment obligations, in which case five (5) days), then the other Party may, by giving written notice of termination to the breaching Party, terminate this Agreement in whole or in part (including any Program Appendix and Partner’s participation in any Program) without prejudice to any other right or remedy; unless a shorter cure period is otherwise stated under this Agreement or in the applicable Program Appendix and provided that no cure period is required for a breach of Sections 8, 9.1, 12.2 or 14.3 hereof. 13.3 Effect of Agreement Termination or Expiration. Termination or expiration of this Agreement in whole for any reason will immediately terminate Partner’s participation in any and all Programs. Upon such termination or expiration, Partner will immediately (i) cease referring to itself as a Red Hat Partner, or any other title associated with the Program, and using those titles in any communication or advertising; (ii) to the extent applicable, cease all promotion, demonstration, sale(s) and distribution of the Red Hat Products and/or Services; (iii) cease all use of the Red Hat Marks; (iv) return or destroy, at Red Hat’s option, all printed materials containing Red Hat Marks, including all documentation and Promotional Materials; and (v) remit all fees due to Red Hat within fifteen (15) days of such termination or expiration. If the termination is not the result of a Partner breach, the Partner will be entitled to sell, for a period of no longer than sixty (60) days after termination, any of its inventory of Red Hat Products (subject to this Agreement) for which Red Hat has been fully paid and that are required to fulfill any unperformed contracts of Partner outstanding at the date of termination or expiration. All rights and obligations of the Parties under this Agreement and all applicable Program Appendices will terminate immediately, except that obligations under Sections 6, 7, 8.2, 10, 11.2 – 11.5, 12, 13.3 - 13.4, 14.1 - 14.3, 14.6, 15, and 17 hereof, and any Partner payment obligations will survive such termination or expiration. Termination of this Agreement shall not affect any agreements between Red Hat and any End User. 13.4 No Compensation. Upon termination or expiration of this Agreement for any reason or at any time, Red Hat will have no obligation to Partner (except as Red Hat otherwise may be liable to Partner for Red Hat’s material breach of this Agreement), or to any employee, agent or representative of Partner, for compensation or for damages of any kind, whether on account of the loss by Partner or such employee, agent or representative of present or prospective sales, investments, compensation or goodwill. Partner hereby indemnifies and holds Red Hat harmless from and against any and all claims, costs, damages and liabilities whatsoever asserted by any employee, agent or representative of Partner under any applicable cancellation, termination, labor, social security, payments under national insurance, or other laws or regulations. 14. General Provisions 14.1 Governing Law and Venue. This Agreement, and any dispute or claim arising out of or in connection with it (including any dispute or claim relating to non-contractual obligations), shall be governed by, and construed in accordance with, English law. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement (including any non- contractual disputes or claims). 14.2 Notices. All notices, consents, waivers and other communications required or permitted by this Agreement must be in English, in writing, and will be deemed given when (a) delivered to the appropriate address by hand or by nationally recognized overnight courier service (costs prepaid); (b) sent by facsimile or e-mail with written confirmation of transmission by the transmitting equipment delivered promptly thereafter; or (c) received by the addressee, if sent by certified mail, return receipt requested, in each case to the following addresses, facsimile numbers or e-mail addresses and marked to the attention of the person (by name or title) designated hereafter (or to such other address, facsimile number, e-mail address or person as a Party hereto may designate by notice to the other Parties hereto): For Partner: the most current address/fax number indicated by Partner to Red Hat in writing; For Red Hat: General Counsel, Red Hat, Inc., 100 East Davie Street, Raleigh, North Carolina 27601; Facsimile: +1 (919) 754-3704 and Red Hat, Limited., 6700 Cork Airport Business Park, Kinsale Road, Cork, Ireland. 14.3 Compliance with Law and Export Controls 14.3.1 As between Red Hat and Partner, Partner (a) understands that countries, including the U.S., may restrict the import, use, export, re-export or transfer of encryption products and other controlled materials (which may include Red Hat Products, Services or related technical information) (“Controlled Materials”); (b) will be solely responsible for compliance with any such import, use, export, re-export, or transfer restrictions in connection with Partner’s use, sale and/or distribution of Controlled Materials; and (c) will be the importer and exporter of record of the Controlled Materials that Partner uses, sells and/or distributes, and is responsible for all associated obligations, including but not limited to, paying all import duties and tariffs, and obtaining any required regulatory approvals, registrations, and export and import licenses. 14.3.2 Partner acknowledges that Red Hat may be prohibited from providing Controlled Material(s) if Red Hat has knowledge or reason to believe that a violation of the applicable law will or has occurred. 14.3.3 As required by U.S. law, Partner represents and warrants that it: (a) understands that certain of the Controlled Materials are of U.S. origin and subject to export controls under the U.S. Export Administration Regulations (the "EAR"); (b) is not located in (or owned or controlled by any person or entity located in) any country listed in Country Group E:1 in Supplement No. 1 to part 740 of the EAR or by any person or Red Hat Partner Agreement Page 4 of 6 (Europe) March 2022  entity listed on the U.S. Department of Treasury Office of Foreign Assets Control (“OFAC”) list of Specially Designated Nationals and Blocked Persons (“SDNs”) (and is not 50% or more owned or controlled by any one or more persons or entities identified on the SDN list); (c) will not export, re-export or transfer the Controlled Materials to (1) any prohibited destination, (2) anyone who has been prohibited from participating in U.S. export transactions by any federal agency of the U.S. government or (3) any end user who Partner knows or has reason to know will use them in the design, development or production of nuclear, chemical or biological weapons, or rocket systems, space launch vehicles, or sounding rockets, or unmanned air vehicle systems or any other prohibited use under the EAR; and (d) understands and agrees that if it is in the United States and exports, re-exports or transfers the Controlled Materials to eligible end users, it will, to the extent required by EAR Section 740.17(e), submit semi-annual reports to the U.S. Commerce Department's Bureau of Industry and Security, that include the name and address (including country) of each transferee. 14.3.4 Partner and its Affiliates and any other persons performing any activities related to this Agreement will comply with all applicable laws and regulations, including all applicable anti-corruption laws and regulations, such as the U.S. Foreign Corrupt Practices Act and the U.K. Bribery Act (collectively, the “Anti-Corruption Laws”), and will not engage in conduct that would cause Red Hat to violate any law or regulation including the Anti-Corruption Laws. None of Partner or its Affiliates, or any other persons performing activities related to this Agreement shall, directly or indirectly, offer, pay, promise to pay, or authorize the payment of anything of value to any government or public official to influence that government or public official in his or her official capacity in order to retain or obtain business for Partner or Red Hat, or to secure any improper advantage for Partner or Red Hat. For purposes of this Agreement, government or public official includes employees and officers of a government agency, department or instrumentality, as well as the employees or officers of government-owned or government-controlled companies, public international organizations, political parties and candidates for political office None of Partner or its Affiliates or any other persons performing activities related to this Agreement shall, directly or indirectly, offer, promise or give a financial or other advantage to any person in order to induce the recipient to improperly perform any relevant function or activity, or to reward the recipient for the improper performance of any relevant function or activity, nor shall they solicit or accept a financial or other advantage from any Person in exchange for the improper performance of any relevant function or activity. Partner will not submit any falsified documents or records to Red Hat. Partner will not permit its resellers or partners or any third-party business partners (collectively, “Supply Chain Entities”) acting on behalf of Partner in connection with the services performed under this Agreement to do anything that would violate or cause Red Hat to violate any law or regulation including the Anti-Corruption Laws. If Red Hat believes that Partner or any Supply Chain Entitiy has breached or may breach any of the provisions of this Section or a notice is provided pursuant to this Section, Red Hat may terminate the Agreement or suspend its performance without any liability to Partner. 14.3.5 Partner will not engage in any activity that is prohibited under the Anti-boycotting Act (50 USCA 2407) and the Restrictive Trade Practices or Boycotts Regulations of the EAR (set forth in 15 CFR Part 760) and shall comply with any applicable reporting requirements thereunder. 14.3.6 Data protection. Partner undertakes that it will at all times comply with the provisions of all domestic and foreign data protection, data security and privacy laws and regulations applicable to its obligations arising under or pursuant this Agreement (including without limitation, Regulation (EU) 2016/679 of 27 April 2016, General Data Protection Regulation), and will ensure that its Affiliates and its and their employees, agents and contractors do likewise. 14.4 No Assignment. This Agreement is only assignable by Partner with Red Hat’s prior written consent. Any assignment made by Partner without Red Hat’s prior written consent will be void and Red Hat will not be required to recognize the assignment. Red Hat may assign any or all of its rights and delegate or novate any or all of its obligations hereunder without the prior approval of Partner. At the request of Red Hat, Partner will execute any papers or documents reasonably necessary to give effect to such assignment or novation. Partner shall promptly notify Red Hat of any material change to its ownership structure. 14.5 Independent Contractor. Partner and Red Hat are independent contractors for all purposes, without express or implied authority to bind the other. Neither Party nor its employees, agents or contractors is entitled to any employee benefits of the other. Each Party will be responsible for all costs and expenses incident to performing its business. Nothing in this Agreement shall be deemed to constitute a partnership or to create a relationship of principal and agent between the Parties for any purpose. 14.6 Force Majeure. Neither Party will be liable for nonperformance or delays caused by acts of God, wars, riots, strikes, fires, floods, earthquakes, government restrictions, terrorist acts or other causes beyond its reasonable control. Upon the occurrence of any of the foregoing, the date of performance will be deferred for a period of time equal to the time lost by reason of the delay. This section does not relieve either Party of its obligation(s) to make payments. 15. Miscellaneous (a) All headings contained in this Agreement are inserted for identification and convenience, and will not be deemed part of this Agreement for purposes of interpretation. (b) If any provision of this Agreement is held invalid or unenforceable for any reason, but would be valid and enforceable if appropriately modified, then such provision will apply with the modification necessary to make it valid and enforceable. If such provision cannot be so modified, the Parties agree that such invalidity will not affect the validity of the remaining provisions of the Agreement. (c) The delay or failure of either Party to exercise any rights hereunder will not constitute or be deemed a waiver or forfeiture of such rights. No waiver will be valid unless in writing and signed by an authorized representative of the Party against whom such waiver or forfeiture is sought to be enforced. (d) If there is a conflict between the Partner Terms and Conditions in this Appendix 1 and any applicable Program Appendix, Program Guide(s), End User License Agreement or any other Program literature, the terms will be interpreted in the following order (1) the applicable Program Appendix, (2) the Partner Terms and Conditions, (3) the End User License Agreement,and (4) the Program Guide. (e) Except as otherwise provided in Section 2, this Agreement may not be changed except by written instrument signed by authorized signatories of the Parties, that makes specific reference to this Agreement. (f) This Agreement may be executed in counterparts, each of which will be deemed an original and all of which will constitute one and the same instrument. (g) The Parties acknowledge that they have each reviewed and participated in settling the terms of this Agreement. Furthermore, the Parties agree that any rule of construction to the Red Hat Partner Agreement Page 5 of 6 (Europe) March 2022  effect that any ambiguities are to be resolved against the drafting Party will not be employed in the interpretation or construction of this Agreement. 16. Waiver of Jury Trial TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY WAIVES THE RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY. 17. Entire Agreement 17.1 This Agreement will constitute the exclusive terms and conditions with respect to the subject matter of this Agreement, notwithstanding any different or additional terms that may be contained in the form of purchase order or other document used by Partner, including subsequent to the date of this Agreement. This Agreement contains the final, complete and exclusive statement of the agreement between the Parties with respect to the transactions contemplated herein and all prior written agreements and all prior and contemporaneous oral agreements with respect to the subject matter of this Agreement are contained herein. 17.2 Each Party acknowledges that in entering into this Agreement it has not relied upon any oral or written statements, collateral or other warranties, assurances, representations or undertakings which were made by or on behalf of the other Party in relation to the subject-matter of this Agreement at any time before its signature (together Pre-Contractual Statements), other than those which are set out in this Agreement. 17.3 Each Party hereby waives all rights and remedies which might otherwise be available to it in relation to such Pre-Contractual Statements. 17.4 Nothing in this Section 17 shall exclude or restrict the liability of either Party arising out of its pre-contract fraudulent misrepresentation or fraudulent concealment. 18. English Language This Agreement has been prepared, negotiated and signed in English, and English is the controlling language of this Agreement. In the case of any discrepancy between a version of this Agreement in any other language and the English language version then the English language version shall prevail. 19. Authorized Signatures Partner may assent to this Agreement by (i) accepting this Agreement in an on-line transaction at the Partner Portal (http://www.redhat.com/en/partners) or a Red Hat designated successor to such URL, (ii) electronically signing the document via a Red Hat acceptable electronic signature tool and emailing to the email address identified in (a) below, or (iii) signing a physical copy of this Agreement and forwarding ALL pages of the signed Agreement via (a) email to [email protected] via pdf, (b) fax to + 353 21 2303499, or (c) mail to Red Hat, Limited. Attention: Contract Administrator, 6700 Cork Airport Business Park, Kinsale Road, Cork, Ireland Red Hat Partner Agreement Page 6 of 6 (Europe) March 2022 Red Hat Certified Cloud & Service Provider Program Technical and Operations Guide Apr 2022 Version 1.50 Table of Contents DISCLAIMER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2. RELEASE NOTES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.1. NEW OFFERINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2.2. CHANGES AND UPDATES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 3. CCSP PROGRAM OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 3.1. CCSP PROGRAM BENEFITS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3.2. PARTNER COMMITMENTS BY TIER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 4. CCSP PRODUCT OFFERINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 4.1. OFFERING CATALOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 5. OFFERING DETAILS AND TECHNICAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 5.1. MANAGED SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 5.1.1. RED HAT OPENSHIFT FOR ADVANCED AND PREMIER CLOUD PROVIDERS 15 5.2. INFRASTRUCTURE PRODUCTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 5.2.1. RED HAT ENTERPRISE LINUX 18 5.2.2. RED HAT ENTERPRISE LINUX ADD-ONS 19 5.2.3. RED HAT ENTERPRISE LINUX FOR POWER 21 5.2.4. RED HAT ENTERPRISE LINUX FOR ARM 22 5.2.5. RED HAT ENTERPRISE LINUX EXTENDED LIFE CYCLE SUPPORT FOR IBM Z AND LINUXONE 23 5.2.6. RED HAT ENTERPRISE LINUX FOR IBM Z AND LINUXONE WITH COMPREHENSIVE ADD-ONS 24 5.2.7. RED HAT OPENSTACK PLATFORM 25 5.2.8. RED HAT OPENSTACK PLATFORM EXTENDED LIFE CYCLE SUPPORT ADD-ON 26 5.2.9. RED HAT VIRTUALIZATION 27 5.2.10. RED HAT VIRTUALIZATION FOR POWER 28 5.3. CLOUD-NATIVE APPLICATION PLATFORMS, APPLICATION DEVELOPMENT, AND MIDDLEWARE . . . . . . . . . . . . . . . . . . . . 29 5.3.1. RED HAT OPENSHIFT CONTAINER PLATFORM 29 5.3.2. RED HAT OPENSHIFT CONTAINER PLATFORM BARE METAL NODE 30 5.3.3. RED HAT OPENSHIFT CONTAINER PLATFORM FOR POWER 32 5.3.4. RED HAT OPENSHIFT CONTAINER PLATFORM BUNDLES 33 5.3.5. RED HAT OPENSHIFT PLATFORM PLUS 34 5.3.6. RED HAT QUAY 35 5.3.7. RED HAT MIDDLEWARE 37 5.3.8. RED HAT APPLICATION FOUNDATIONS 39 5.3.9. RED HAT MIDDLEWARE EXTENDED LIFE CYCLE SUPPORT ADD-ONS 41 5.3.10. RED HAT MIDDLEWARE BUNDLES 42 5.3.11. RED HAT 3SCALE API MANAGEMENT 44 5.3.12. RED HAT BUILD OF OPENJDK 45 5.4. MANAGEMENT AND AUTOMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 5.4.1. RED HAT ADVANCED CLUSTER MANAGEMENT FOR KUBERNETES 46 5.4.2. RED HAT ADVANCED CLUSTER SECURITY FOR KUBERNETES 48 5.4.3. RED HAT ANSIBLE AUTOMATION PLATFORM 49 5.4.4. RED HAT SMART MANAGEMENT FOR SERVICE PROVIDERS 51 5.5. CLOUD STORAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 5.5.1. RED HAT CEPH STORAGE 52 5.5.2. RED HAT OPENSHIFT DATA FOUNDATION 53 5.5.3. RED HAT OPENSHIFT DATA FOUNDATION ADD-ON FOR EXTERNAL STORAGE 55 5.5.4. REF HAT OPENSHIFT PLATFORM PLUS WITH RED HAT OPENSHIFT DATA FOUNDATION 56 5.6. SAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 5.6.1. RED HAT ENTERPRISE LINUX FOR SAP APPLICATIONS 57 5.6.2. RED HAT ENTERPRISE LINUX FOR SAP APPLICATIONS FOR POWER 58 5.6.3. RED HAT ENTERPRISE LINUX FOR SAP WITH HA & UPDATE SERVICES 59  5.6.4. RED HAT ENTERPRISE LINUX FOR SAP WITH HA & UPDATE SERVICES FOR POWER 61 6. CCSP TECHNICAL AND OPERATIONAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 6.1. HARDWARE AND HYPERVISOR REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 6.2. CLOUD CERTIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 6.2.1. CERTIFICATION POLICIES AND WORKFLOW 63 6.2.2. WHEN AND WHAT TO CERTIFY 63 6.2.3. HOW TO CERTIFY 63 6.3. METERING, BILLING, AND REPORTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 6.3.1. METERING AND BILLING REQUIREMENTS 63 6.3.2. REPORTING REQUIREMENTS 64 6.4. CONTENT AND SYSTEMS MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 6.4.1. RED HAT UPDATE INFRASTRUCTURE 65 6.4.2. RED HAT SATELLITE 66 6.4.3. RED HAT CUSTOMER PORTAL 66 6.4.4. GLOBAL PROFESSIONAL SERVICES ENGAGEMENT FOR CONTENT AND SYSTEMS MANAGEMENT 66 6.5. ERRATA NOTIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 6.6. PARTNER SUPPORT, STAFFING, AND TRAINING REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 6.6.1. CCSP SUPPORT OVERVIEW 67 6.6.2. CCSP END CUSTOMER SUPPORT 67 6.6.3. RED HAT SUPPORT 68 6.6.4. PROACTIVE AND PERSONALIZED SUPPORT 68 6.6.5. USEFUL SUPPORT LINKS 68 6.6.6. CCSP SUPPORT MODELS 69 6.6.7. CCSP STAFFING AND TRAINING REQUIREMENTS 70 7. CLOUD ACCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 7.1. CLOUD ACCESS OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 7.2. PARTNER ELIGIBILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 7.3. IMAGE IMPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 7.4. CUSTOMER ENABLEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 7.5. CLOUD ACCESS REPORTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 APPENDIX A: CCSP TERMS AND DEFINITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 APPENDIX B: SAMPLE ROYALTY REPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 ABOUT RED HAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Disclaimer This guide provides important information about the Certified Cloud and Service Provider (CCSP) program. The terms that govern the CCSP program are contained in the CCSP Partner Agreement and CCSP program appendix (the "agreement") entered into between Red Hat and each partner participating in the CCSP program (the "service provider" or "CCSP partner"). All terms not otherwise defined herein shall have the meaning set forth in the agreement. All CCSP partners can access the current version of this guide on the Red Hat Partner Connect. CCSP program benefits and requirements are applied based on where the CCSP is located, and there may be some region specific benefits or requirements not covered here. Your CCSP Program Manager can provide additional details if needed. To the extent that this guide has been translated into any language other than English, the English version of the guide will prevail over any inconsistencies with a non-English version of the guide. 1 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 1. Introduction This document is designed to help Certified Cloud and Service Provider (CCSP) partners that are interested in offering cloud or managed services based upon Red Hat technology understand the CCSP program’s technical, operational, and image certification requirements. This document is the primary source for information about technical requirements associated for all Red Hat products available in the CCSP program. 2 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 2. Release Notes The following is a summary of the changes made to the Technical and Operations Guide for the Apr 1st, 2022 release. 2.1. New Offerings • New Red Hat Application Foundations offering 2.2. Changes and Updates Retirement of: • ODF Advanced • ODF Advanced (Bare Metal) • ODF Advanced (2 cores) • ODF Advanced (150 cores) • ODF Advanced add-ons • ODF Advanced add-ons (Bare Metal) • OpenShift Container Storage • OpenShift Container Storage Add-on • OpenShift Container Storage Bundles with OpenShift Container Platform and Middleware • Gluster Storage 3 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 3. CCSP Program Overview The Red Hat Certified Cloud and Service Provider (CCSP) program is the only compliant means to allow a partner to deliver Red Hat product-based services to third parties as part of a public cloud, managed services, hosting and/or outsourcing offering. The CCSP program addresses partner needs for consolidated procurement and flexible consumption of Red Hat solutions while ensuring consistency and reliability across environments. Increase your flexibility by delivering from your datacenter, on a public cloud or on customer premises, with flexible pricing provided to your customers. Improve your productivity with Red Hat systems management tools, Premium 24x7 support, and joint issue resolution. Increase your agility with subscription portability between on-premise and public cloud while you pay-as-you-grow. Increase your velocity with access to thousands of certified RHEL ISV and SaaS applications, free training via OPEN, and discounts on certification exams. The Certified Cloud and Service Provider program allows cloud, hosting, system integrator, and managed service providers to host and resell certified Red Hat offerings through multi-tenant, dedicated, and managed services models. Partner Program Membership Levels The Red Hat CCSP partner program consists of three membership levels with specific benefits, requirements, and tools corresponding to each level. Below is a brief description for each partner program membership level. The Ready tier is the default level for the CCSP program. A CCSP partner becomes a Ready partner upon completion of the CCSP program application; agreeing to the Ready terms of the CCSP partner agreement; and being accepted into the CCSP program. Ready partners are eligible to receive benefits detailed in the tables below. Advanced tier CCSP partners maintain an active business relationship with Red Hat in one or more geographic regions; consistently meet business plan targets in each country and expectations as defined in this program guide; and have satisfied the Advanced CCSP program requirements as detailed in the CCSP program level requirements table below. Advanced CCSP partners are eligible to receive benefits as detailed in the tables below. Premier tier CCSP partners maintain an active business relationship with Red Hat in one or more geographic regions; consistently meet business plan targets in each country and expectations as defined in this program guide; and have satisfied the Premier CCSP program requirements as detailed in the CCSP program level requirements table below. Premier CCSP partners are eligible to receive benefits as detailed in the tables below. Partner Program Benefits The Red Hat CCSP partner program benefits provide the resources needed for a CCSP partner to develop and maintain a strong knowledge of the Red Hat product portfolio, with the objective of selling Red Hat offerings and supporting end customers of the CCSP partner’s service. The table below summarizes the benefits available to partners at each membership level. Benefits Ready Advanced Premier Compliant means to provide Red Hat product-based services to third Yes Yes Yes parties 4 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Benefits Ready Advanced Premier Access to customized Red Hat Certified Cloud and Service Provider Yes Yes Yes partner program offerings Ability to purchase Red Hat products through authorized Red Hat Yes Yes Yes CCSP Distributors Flexible, consumption-based pay-as-you-go model Yes Yes Yes Consistency between on-demand and dedicated service models Yes Yes Yes Streamlined procurement of Red Hat subscriptions Yes Yes Yes Red Hat-Certified offerings for resale with SKUs built specifically for Yes Yes Yes CCSP partners Systems management solutions to manage cloud offerings: * Red Hat Yes Yes Yes Update Infrastructure (RHUI) * Red hat Satellite Unlimited access to Partner Connect and the Red Hat Online Partner Enablement Network (OPEN) for free technical training and access to Yes Yes Yes role-based accreditation paths and eLabs Access to Red Hat Partner Content Hub for Red Hat partner Yes Yes Yes marketing, sales, and technical content Sales operations training, including royalty reporting, SKU overview and subscription management for procurement and product Yes Yes Yes management professionals If certifying Red Hat Enterprise Linux images, listing in Red Hat’s Yes Yes Yes certified ecosystem catalog Listing in Red Hat’s partner locator Yes Yes Yes Market Development Funds (MDF) available on a quarterly basis by achieving prearranged, agreed upon time based sales and marketing No Yes Yes challenges Discount on Red Hat Consulting Services No 5% 10% Red Hat Knowledgebase access through the Red Hat Customer Portal Yes Yes Yes Web-based product training and access to the Red Hat Product No Yes Yes Demonstration System (RHPDS) Partner Enablement SKUs Yes Yes Yes 24x7 Red Hat Product Support for partners Yes Yes Yes 5 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Benefits Ready Advanced Premier Systems management solutions to manage Red Hat cloud offerings, including: * Red Hat Update Infrastructure (RHUI): in-cloud management and Yes Yes Yes update services built for on-demand consumption and dynamic scale * Red Hat Satellite: a fully featured, active management solution for managed service environments Developer Community Access Yes Yes Yes Joint Customer issue resolution with Red Hat Global Support Services Yes Yes Yes Red Hat Partner Account Manager and/or partnership support Yes Yes Yes resources Eligibility to purchase a Partner Technical Account Manager (PTAM) resource (Highly recommended for partners adopting Red Hat Yes Yes Yes OpenStack, Red Hat OpenShift Platform, and Red Hat Data Services) Access to Red Hat Specialist Solution Architect in Proof of Concept Yes Yes Yes (PoC) phase Yes, but only for partners Red Hat Partner Success Manager No preparing for Yes Premier Status Red Hat Partner Advisory Group No No Yes Red Hat Executive Sponsor No No Yes Red Hat CCSP partner program electronic certificate available to all Yes Yes Yes partners upon request Co-branded lead generation campaign materials Yes Yes Yes 3.1. CCSP Program Benefits These benefits provide the resources needed for a CCSP partner to develop and maintain a strong knowledge of the Red Hat product portfolio, with the objective of selling Red Hat offerings and supporting end customers on the CCSP partner’s service. Red Hat Partner Connect Portal Membership in the CCSP program includes access to the Red Hat Partner Connect portal, an online content repository and partnership management tool with an array of partner-ready program, product, training, marketing, and sales resources. The Red Hat Partner Connect portal is the primary source of Red Hat business information, product offerings, training, and marketing campaigns and is where CCSP partners can access the latest information from Red Hat. This material can help train sales teams to present Red Hat solutions to customers. Partners can 6 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 also manage various aspects of their Red Hat relationships through the portal. Key program information, policies, and updates (including this guide) are available through the Red Hat Partner Connect portal. All CCSP partners must register on the Red Hat Partner Connect portal and complete a profile so that they appear in the Red Hat Partner Locator. This is a key benefit to the CCSP program and the primary search tool for all Red Hat customers that want to find a Red Hat-certified cloud or service provider. Red Hat Connect for Technology Partners Portal All CCSP partners have access to Red Hat Connect for Technology Partners portal. This site includes valuable information, including: • Technical training • Technical certification by product • Online lab resources for partners • Reference architectures, white papers, and other documentation for Red Hat products • Ways to collaborate with other technology partners and with Red Hat engineering Red Hat Certification Catalog All CCSP partners with certified products and images will be listed in the Red Hat Cloud Ecosystem Catalog. The catalog is searchable by product, region, image version, localized language support, and consumption models. Red Hat customers searching for certified images frequently use the catalog to find CCSP partners that meet their criteria. Red Hat Partner Locator In addition to being listed in the Red Hat Cloud Ecosystem Catalog, CCSP partners will also be listed with searching capability on redhat.com through the Partner Locator. When a CCSP registers on the Red Hat Partner Connect portal, the profile information populates the locator for easy searching by Red Hat customers. Market Development Funds Red Hat may, at its discretion, provide market development funds (MDF) for go-to-market, lead generation, solution development, and selling activities for the purpose of generating revenue associated with Red Hat products and solutions. Red Hat Consulting Services discount Advanced and Premier partners are eligible to receive discounts on service engagements provided by Red Hat Consulting Services. Red Hat Summit Red Hat offers two complimentary Red Hat Summit registrations to Premier CCSP partners. Contact your Red Hat partner manager if you are interested in using this benefit. All CCSP partners are encouraged to participate at Red Hat Summit, an annual technical conference for all Red Hat customers and partners. Red Hat Summit is a premier open source technology event that showcases the latest innovations in cloud computing, platform, virtualization, middleware, storage, and systems management. By 7 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 attending, you will have access to the best knowledge in the industry through technical and business sessions, hands-on labs and demonstrations, customer panels and presentations, visionary keynotes from industry leaders, networking opportunities, and collaboration with Red Hat engineers. Red Hat Summit offers CCSP partners sponsorship opportunities that create awareness among Red Hat customers about the partner’s cloud and service offerings. Partners may also submit abstracts for speaking sessions based on real-world customer case studies and technical solutions. Learn more about Red Hat Summit. Red Hat Partner Conference Red Hat hosts regional Partner Conferences and offers CCSP partners the opportunity to meet with system integrators, independent software vendors, distributors, and their peers to discuss industry trends and hear from Red Hat executives about new product developments and technical roadmaps. Access to Red Hat Collateral and Demand Generation Campaign Materials Red Hat publishes partner-ready versions of its corporate campaigns partners can actively market Red Hat products as part of their overall marketing execution. The Red Hat Partner Connect portal provides content that can be cobranded, including templates for presentations, solution briefs, event invitations, signage, and graphics. All CCSP partners also have access to a wide variety of Red Hat product collateral. Red Hat CCSP program branding and logo use CCSP partners are authorized to use Red Hat Certified Cloud & Service Provider marks. The use of marks is granted upon fulfillment of all tier requirements. Depending on the partner’s certification credentials, additional branding may be available, such as an OpenShift-certified partner logo. Learn more about Red Hat’s Trademark Guidelines and Policies. Joint Marketing Activity Planning Advanced and Premier CCSP partners are eligible to participate in joint marketing activity planning with their Red Hat Partner Manager. Marketing planning and execution will be part of the partner business plan. Partners are requested to work in coordination with their Red Hat partner marketing team to develop and execute activities that align with both Red Hat and partner goals. Press Release Support Red Hat may, at its discretion, participate in a press release with Premier partners who want to announce their relationship with Red Hat. Additional public relations opportunities may be available to Premier partners, based on mutual marketing goals that are defined by Red Hat and the partner. Red Hat-developed Case Study Red Hat, at its discretion, may work with CCSP partners to produce a professionally written joint-customer case study. Case studies would be available for Red Hat and CCSP partner use as marketing collateral. Red Hat named Account Manager 8 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Premier partners and, at Red Hat’s discretion, certain Advanced partners receive access to a CCSP account manager who acts as their point of contact with Red Hat. CCSP account managers conduct business planning with partners to help them take full advantage of the partner program benefits. Distributor Partner Management Ready and Advanced partners may receive support from a distributor’s partner manager, who acts as the point of contact at a Red Hat CCSP-authorized distributor. Distributor partner managers may provide an array of support and revenue-generating activities to help CCSP partners take full advantage of their partnership with Red Hat. CCSP partners should engage directly with their distributors. Only certain distributors are authorized as Red Hat CCSP Distributors. Enhanced Support Relationship Premier partners and, at Red Hat’s discretion, certain Advanced partners are eligible to receive enhanced technical support from Red Hat. Support resource will be determined by Red Hat and, dependent on type needed, by the CCSP. Red Hat Partner Advisory Group Premier partners are eligible, at Red Hat’s discretion, to participate in Partner Advisory Groups. Partner Advisory Groups are invitation-only councils made up of Red Hat executives and business partners designed to foster collaboration. Partners help provide guidance and help define future direction and strategy of the CCSP program. Red Hat Executive Sponsor At Red Hat’s discretion, Premier CCSP partners may be assigned sponsorship with a Red Hat executive. 3.2. Partner Commitments by Tier Partner Commitment Ready Advanced Premier N/A Yes Yes, with optional Approved business plan technology plan At least one Red Hat As defined in business As defined in business Red Hat product adoption product plan plan Full Full or Diagnostic Diagnostic Red Hat product support Minimum MRR, as defined by region 1 Monthly recurring revenue Two sales and two Four sales and four Six sales and six Training commitment technical accreditations technical 2 accreditations technical 2 accreditations 9 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Partner Commitment Ready Advanced Premier None Two Red Hat marketing Four Red Hat marketing Marketing commitment events per year 2 events per year 2 1. Each region has specific MRR requirements for each tier. MRR commitments may be defined in an approved business plan. 2. Or as defined in an approved business plan. 10 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 4. CCSP Product Offerings A wide variety of Red Hat products are available to CCSP partners at discounted pricing. CCSP partners can use these products in different ways, including reselling Red Hat products to their end customers, creating new cloud services and offerings for end customers, and running and managing their own infrastructures and applications. Red Hat products are included in the CCSP program based upon a number of factors, including: • Partner and end customer demand • Applicable use case(s) in a cloud or hosted environment • Red Hat and CCSP partner’s ability to provide the required level of support Typical CCSP use cases for Red Hat products include: • Running and managing partner infrastructures • Providing RHEL on-demand offerings to end customers through a cloud marketplace • Building and managing public and private cloud infrastructures for end customers • Cloud-native application platforms for modern application development, PaaS, and DevOps • Cloud management and automation • Scale-out cloud storage infrastructures 4.1. Offering Catalog The following table summarizes the Red Hat product offerings, organized by category, that are currently available in the CCSP program. Category Product Managed Red Hat OpenShift for Advanced and Premier Cloud Providers Services Red Hat Enterprise Linux Server Red Hat Enterprise Linux Add-Ons Red Hat Enterprise Linux for Power Red Hat Enterprise Linux for ARM Infrastructure Red Hat Enterprise Linux Extended Life Cycle Support for IBM Z and LinuxOne Red Hat Enterprise Linux for IBM Z and LinuxOne with Comprehensive Add-Ons Red Hat OpenStack Platform Red Hat OpenStack Platform Extended Life Cycle Support Add-On Red Hat Virtualization 11 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Category Product Red Hat Virtualization for Power Red Hat OpenShift Container Platform Red Hat OpenShift Container Platform Bare Metal Node Red Hat OpenShift Container Platform for Power Red Hat OpenShift Container Platform Cloud-native Application Platforms, Application Development, and Middleware Bundles Red Hat OpenShift Platform Plus Red Hat Quay Red Hat Middleware Red Hat Middleware Bundles Red Hat Middleware Extended Life Cycle Support Add-On Red Hat 3scale API Management 12 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Category Product Red Hat build of OpenJDK Red Hat Advanced Cluster Management for Kubernetes Management and Automation Red Hat Advanced Cluster Security for Kubernetes Red Hat Ansible Automation Platform Red Hat Smart Management Red Hat Ceph Storage Red Hat OpenShift Data Cloud Storage Foundation Red Hat OpenShift Data Foundation Add- On for External Storage 13 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Category Product Ref Hat OpenShift Platform Plus with Red Hat OpenShift Data Foundation Red Hat Enterprise Linux for SAP Applications SAP Red Hat Enterprise Linux for SAP Applications for Power Red Hat Enterprise Linux for SAP with HA & Update Services Table 1. CCSP Product Offering Catalog Please refer to the Offering Details and Technical Requirements section below for more details and technical requirements for these CCSP offerings. 14 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5. Offering Details and Technical Requirements The following pages contain details about the Red Hat offerings available in the Certified Cloud and Service Provider program, along with important technical requirements that CCSP partners need to understand. 5.1. Managed Services 5.1.1. Red Hat OpenShift for Advanced and Premier Cloud Providers 5.1.1.1. Business Requirements Partner Eligibility The Red Hat OpenShift for Advanced and Premier Cloud Providers managed service offering is only available to CCSP partners who are: • In good standing with Red Hat in compliance with all CCSP program policies and terms. • Premier or Advanced Level Partner. • Currently offering an OpenShift service as a Diagnostic Support partner. Ramp Up Period Partners who qualify for this offering will be given a period of 3 months to achieve all technical, operational and business requirements. After this ramp up period, partners not meeting all requirements will be required to revert to the standard Red Hat OpenShift Container Platform offering and associated pricing. Interested partners should contact their Red Hat partner manager with any questions about how to prepare for and qualify for the Red Hat OpenShift for Advanced and Premier Cloud Providers managed service offering. Pricing The Red Hat OpenShift for Advanced and Premier Cloud Providers pricing structure consists of a Cluster Fee and a Worker Fee • Cluster Fee is for the OpenShift control plane (master nodes). This fee covers a single cluster control plane with any number of master nodes. • Worker Fee is for each OpenShift worker node hosting the end customer’s workloads. This fee applies to each worker node in a cluster. • Partners will report both Cluster and Worker Fee SKU usage for each of their dedicated end customers. Partners are not allowed to use a single control plane to host multiple end customer workloads. • There are no specific limits on the cluster size or number of worker nodes for CCSP partners. It’s recommended that partners follow the sizing guidelines for Red Hat OpenShift Container Platform. Branding Partners who qualify for this offering may create their own unique brand for their managed service, as long as the 15 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 partner adheres to the Red Hat trademark guidelines. Please refer to the CCSP Technical and Operations Guide for additional technical requirements. 5.1.1.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated Cluster or Worker Node Diagnostic Yearly 3-Year Table 2. Red Hat OpenShift for Advanced and Premier Cloud Providers Offering Summary 5.1.1.3. Technical Requirements In addition to the business requirements described in the CCSP Program Guide, the Red Hat OpenShift for Advanced and Premier Cloud Providers managed service offering also has the following technical requirements: Infrastructure The partner may offer a fully managed OpenShift service delivered on the following infrastructures: • Servers or virtual machines running in a datacenter the partner owns and operates. • Servers or virtual machines running in a datacenter owned by a third party hosting provider, as long as the third party provider is also a CCSP in good standing. The following infrastructure types are not allowed: • Servers or virtual machines running in the end customer’s on premises datacenter. • Virtual machines hosted on Amazon Web Services, Microsoft Azure, Google Cloud Platform, Alibaba. Version Control The partner controls the life cycle and version of OpenShift that is available to their end customers. The partner is permitted to offer their fully managed OpenShift service on N and N-1 versions of OpenShift, where N is the current release and N-1 is the previous minor release. Telemetry OpenShift Telemetry must be turned on by default for all clusters offered as a fully managed OpenShift service. The partner must contractually obligate the end customer to keep OpenShift Telemetry turned on. The type of data collected through Telemetry is described in the OpenShift documentation. None of the data collected is considered personal data, so GDPR and other data privacy laws are not applicable. Subscription Terms for Reporting The partner may offer RHOAP hourly, monthly, annual, or in 3-year subscription terms to their customer. Please 16 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 refer to section 4.8 for complete reporting requirements and partner obligations. OpenShift Software Restrictions The partner can use all the software provided with OpenShift Container Platform (EXCEPT OpenShift Virtualization) to deliver its fully managed OpenShift service. Support, Staffing & Training The support model offered for RHOAP is Partner Diagnostic. In order to be eligible to offer RHOAP, the partner must comply with all of the training and certification requirements for Red Hat OpenShift Container Platform. 17 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.2. Infrastructure Products 5.2.1. Red Hat Enterprise Linux 5.2.1.1. Overview Red Hat Enterprise Linux is the world’s leading open source operating system and provides a feature-rich, secure, high-performance platform with an extensive certification ecosystem. Deploy Red Hat Enterprise Linux in physical and virtual environments, in public, private, and hybrid clouds — in all enterprise computing environments. • Delivers high performance, reliability, and security • Is certified by the leading hardware and software vendors • Scales from workstations, to servers, to mainframes • Provides a consistent application environment across physical, virtual, and cloud deployments 5.2.1.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated Physical or Virtual Node Full & Diagnostic Yearly 3-Year Hourly Monthly Multi-Tenant Virtual Node Full & Diagnostic Yearly 3-Year Table 3. Red Hat Enterprise Linux Offering Summary 5.2.1.3. Technical Requirements To offer Red Hat Enterprise Linux, the following technical requirements must be met: • Must run on Red Hat certified hardware or hypervisors • Any Red Hat Enterprise Linux images made available in an image catalog or marketplace must be certified • The CCSP partner must provide a supported update mechanism to their end customers e.g. Red Hat Satellite or RHUI Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 18 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.2.2. Red Hat Enterprise Linux Add-Ons 5.2.2.1. Overview Red Hat offers a variety of optional Red Hat Enterprise Linux Add-Ons that enhance and extend the features of Red Hat Enterprise Linux. The following Red Hat Enterprise Linux Add-Ons are available in CCSP: • High-Availability Add-On • Resilient Storage Add-On • Extended Life Cycle Support Add-On 5.2.2.2. Offering Summary Red Hat Enterprise Linux Add-Ons have identical offering rules with the following exception: • 3 Year pricing terms are not available for the RHEL ELS Add-on Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated Physical or Virtual Node Layered Yearly 3-Year Hourly Monthly Multi-Tenant Virtual Node Layered Yearly 3-Year Table 4. Red Hat Enterprise Linux Add-Ons Offering Summary 5.2.2.3. Technical Requirements The technical requirements for Red Hat Enterprise Linux Add-Ons are essentially the same as the requirements for Red Hat Enterprise Linux. To offer any of the available Red Hat Enterprise Linux Add-Ons, the following Red Hat Enterprise Linux technical requirements must be met: • Any Red Hat Enterprise Linux images made available in an image catalog or marketplace must be certified • The CCSP partner must provide a supported update mechanism to their end customers e.g. Red Hat Satellite or RHUI The Red Hat Enterprise Linux Add-Ons receive the same support level of the underlying Red Hat Enterprise Linux subscription. 19 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 20 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.2.3. Red Hat Enterprise Linux for Power 5.2.3.1. Overview Red Hat Enterprise Linux for Power pairs enterprise linux features with IBM Power Systems advanced architecture. Together, these technologies enable CCSP partners to create high-performance, scalable infrastructures ideal for a number of customer use cases including: • Standardization through migration from other Linux distros on Power Systems to RHEL • Modernization from AIX on Power Systems to RHEL • Flexibility to run both AIX and RHEL on the same Power Systems hardware • Expanded library of customer applications from the Linux ecosystem 5.2.3.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated Physical or Virtual Node Full & Diagnostic Yearly 3-Year Hourly Monthly Multi-tenant Core Band Diagnostic Yearly 3-Year Table 5. Red Hat Enterprise Linux for Power Offering Summary 5.2.3.3. Technical Requirements To offer Red Hat Enterprise Linux for Power, the following technical requirements must be met: • Little-endian (LE) IBM Power Systems support only • The CCSP partner must provide a supported update mechanism to their end customers e.g. Red Hat Satellite or RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Enterprise Linux for Power Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 21 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.2.4. Red Hat Enterprise Linux for ARM 5.2.4.1. Overview Red Hat Enterprise Linux for ARM is the world’s leading open source operating system and provides a feature-rich, secure, high-performance platform with an extensive certification ecosystem. Red Hat Enterprise Linux for ARM pairs enterprise Linux features with the ARM architecture. Together, these technologies enable CCSP partners to create high-performance, scalable infrastructures ideal for a number of customer use cases: • Delivers high performance, reliability, and security • Is certified by the leading hardware and software vendors • Scales from workstations, to servers, to mainframes • Provides a consistent application environment across physical, virtual, and cloud deployments 5.2.4.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated Physical or Virtual Node Full & Diagnostic Yearly 3-Year Hourly Monthly Multi-Tenant Virtual Node Full & Diagnostic Yearly 3-Year Table 6. Red Hat Enterprise Linux for ARM Offering Summary 5.2.4.3. Technical Requirements To offer Red Hat Enterprise Linux, the following technical requirements must be met: • Must run on Red Hat certified hardware or hypervisors • Any Red Hat Enterprise Linux images made available in an image catalog or marketplace must be certified • The CCSP partner must provide a supported update mechanism to their end customers e.g. Red Hat Satellite or RHUI Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 22 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.2.5. Red Hat Enterprise Linux Extended Life Cycle Support for IBM Z and LinuxOne 5.2.5.1. Overview The Red Hat Enterprise Linux Extended Life Cycle Support for IBM Z and LinuxOne is an offering that provides extended support once a product is retired and has entered the Extended Life Phase allowing customers to continue to receive critical impact security fixes and selected urgent priority bug fixes on a specific major version of Red Hat Enterprise Linux from the end of its regular life cycle for an extended, defined period of time. ELS is only applicable to the last minor release of the given major release. More information about the Red Hat Enterprise Linux life cycle & update policies can be found on the Red Hat customer portal: https://access.redhat.com/support/policy/updates/errata 5.2.5.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated IFL Layered Yearly Table 7. Red Hat Enterprise Linux Extended Life Cycle Support for IBM Z and LinuxOne Offering Summary 23 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.2.6. Red Hat Enterprise Linux for IBM Z and LinuxOne with Comprehensive Add-Ons 5.2.6.1. Overview IBM Z is the enterprise platform for mission-critical applications that brings next-level data privacy, security, and resiliency to hybrid and multi-cloud infrastructures. The Linux operating system benefits from the IBM mainframe’s capabilities and strengths. Running Linux on IBM z15 and LinuxONE III hardware platforms provides enterprise ready data privacy, security, and cyber resiliency capabilities. All Red Hat Enterprise Linux for IBM Z and LinuxOne with Comprehensive Add-Ons SKUs include the following software: • RHEL for IBM Z • RHEL Extended Update Support Add-on • RHEL High Availability Add-on 5.2.6.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated Yearly IFL Full & Diagnostic 3-Year Table 8. Red Hat Enterprise Linux for IBM Z and LinuxOne with Comprehensive Add-Ons Offering Summary 5.2.6.3. Technical Requirements To offer Red Hat Enterprise Linux for IBM Z and LinuxOne with Comprehensive Add-Ons, the following technical requirements must be met: • RHEL virtual servers run on Integrated Facility for Linux (IFL) processors • The CCSP partner must provide a supported update mechanism to their end customers e.g. Red Hat Satellite or RHUI • CCSP partner support staff must be trained, and if requested, certified appropriately for Red Hat Enterprise Linux  RHEL Smart Management Add-on is not included with this offering. Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 24 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.2.7. Red Hat OpenStack Platform 5.2.7.1. Overview Red Hat OpenStack Platform provides the foundation to build a private or public cloud on top of Red Hat Enterprise Linux. It offers a massively scalable, fault-tolerant platform CCSP partners can use for a variety of use cases including IaaS for end-customers. With Red Hat OpenStack Platform, CCSP partners can create robust and secure OpenStack infrastructures that combine virtualization with software defined networking & storage with integrations to your existing hardware when necessary. Red Hat OpenStack Platform is available only with the Diagnostic support model. Some of the advantages of Red Hat OpenStack Platform include: • Quickly create public, private or hybrid clouds that can be scaled up or down based on your requirements. • Deploy cloud-enabled workloads based on end-customer needs. • Addresses customer demands in hours or minutes instead of weeks or days, without sacrificing security, performance, or budget. • Keeps your cloud environments stable and agile using included hybrid cloud management, monitoring, and reporting. 5.2.7.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated Yearly Socket-pair Diagnostic 3-Year Hourly Multi-tenant Socket Diagnostic Monthly Table 9. Red Hat OpenStack Platform Offering Summary 5.2.7.3. Technical Requirements To offer Red Hat OpenStack Platform, the following technical requirements must be met: • Must run on Red Hat certified hardware or hypervisors • The CCSP partner must provide a supported update mechanism to their end customers e.g. Red Hat Satellite or RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat OpenStack Platform Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 25 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.2.8. Red Hat OpenStack Platform Extended Life Cycle Support Add-On 5.2.8.1. Overview The Red Hat OpenStack Platform Extended Life Cycle Support Add-On allows customers to continue receiving critical-impact security fixes and selected urgent-priority bug fixes for Red Hat OpenStack Platform beyond retirement. Customers can confidently stay on retired versions of Red Hat OpenStack Platform for an additional two years and still receive updates. During that time, they can continue to use their legacy hardware and software, allowing them more time to upgrade their infrastructure to a newer version. More information about the Red Hat OpenStack Platform life cycle & update policies can be found on the Red Hat customer portal: https://access.redhat.com/support/policy/updates/openstack/platform 5.2.8.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated Socket-pair Layered Yearly Hourly Multi-tenant Socket Layered Monthly Table 10. Red Hat OpenStack Platform Enterprise Life Cycle Support Add-On Offering Summary 26 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.2.9. Red Hat Virtualization 5.2.9.1. Overview Red Hat Virtualization is a complete virtualization solution with leading performance, security, and manageability features. Derived from the Red Hat Enterprise Linux kernel, Kernel-based Virtual Machine (KVM) technology, and oVirt virtualization management projects, Red Hat Virtualization offers a fully open source solution to CCSP partners. 5.2.9.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated Yearly Socket-pair Full & Diagnostic 3-Year Multi-tenant Monthly Socket Full Table 11. Red Hat Virtualization Offering Summary 5.2.9.3. Technical Requirements To offer Red Hat Virtualization, the following technical requirements must be met: • Must run on Red Hat certified hardware • The CCSP partner must provide a supported update mechanism to their end customers e.g. Red hat Satellite or RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Virtualization Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 27 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.2.10. Red Hat Virtualization for Power 5.2.10.1. Overview Red Hat Virtualization for Power combines open source KVM hypervisor technology and a centralized management console with the advanced IBM Power Systems hardware that allows for managing virtualized Linux servers on IBM Power Systems from a single pane of glass. • x86 Linux workload migration & consolidation using RHV on Power Systems hardware • Unix to Linux server modernization • Centralized management of RHV x86 and RHV for Power with Red Hat Virtualization Manager (running on x86 hardware) • Tier 2 support for non-RHEL Linux guests 5.2.10.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated Yearly Socket-pair Full & Diagnostic 3-Year Table 12. Red Hat Virtualization for Power Offering Summary 5.2.10.3. Technical Requirements To offer Red Hat Virtualization for Power, the following technical requirements must be met: • IBM Power8 & Power9 systems (Both Big-endian (BE) and Little-endian (LE) architectures) are supported • The CCSP partner must provide a supported update mechanism to their end customers e.g. Red Hat Satellite or RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Virtualization for Power Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 28 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3. Cloud-native Application Platforms, Application Development, and Middleware 5.3.1. Red Hat OpenShift Container Platform 5.3.1.1. Overview Red Hat OpenShift Container Platform is a container application platform that brings Docker and Kubernetes to the enterprise. Regardless of the applications architecture, OpenShift enables developers to quickly build, develop, and deploy applications in a cloud environment, public or private, with built-in features for operations that allow for efficient management and control of the OpenShift environment. CCSP partners can offer dedicated Red Hat OpenShift Container Platform environments to customers who need maximum flexibility and control, and multi-tenant Red Hat OpenShift Container Platform environments for customers who want quick access to the platform for building and running containerized applications without having to worry about the underlying infrastructure. 5.3.1.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated & Multi-Tenant Virtual Guest Full & Diagnostic Yearly 3-Year Table 13. Red Hat OpenShift Container Platform Offering Summary 5.3.1.3. Technical Requirements To offer Red Hat OpenShift Container Platform, the following technical requirements must be met: • Must run on Red Hat certified hardware or hypervisors • The CCSP partner must provide a supported update mechanism to their end customers ◦ Red Hat Satellite or Subscription Manager are used for OpenShift v3 ◦ For OpenShift v4, content distribution and over-the-air updates are tied to the OpenShift Cluster Manager (OCM) • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat OpenShift Container Platform Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 29 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.2. Red Hat OpenShift Container Platform Bare Metal Node 5.3.2.1. Overview Red Hat OpenShift Container Platform Bare Metal Node is designed to address growing demand from customers and partners to run containers on bare metal hardware, as well as interest in a virtualization platform based on OpenShift. Advantages of running Red Hat OpenShift Container Platform on bare metal include elimination of the performance and cost overhead of using a virtualization platform beneath Kubernetes clusters, ability to have a single platform to host both containers and virtual machines. The latter led to the development of OpenShift Virtualization which is now shipped with all of Red Hat’s OpenShift offerings. 5.3.2.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated Yearly Physical Node Full & Diagnostic 3-Year Table 14. Red Hat OpenShift Container Platform Bare Metal Node Offering Summary 5.3.2.3. Technical Requirements In addition to the business requirements described in the CCSP Program Guide, the Red Hat OpenShift Container Platform Bare Metal Node offering also has the following technical requirements: Infrastructure Requirements • X-86 architectures only • OpenShift worker nodes must be on physical servers • OpenShift infrastructure nodes can be on either physical or virtual servers Deployment Requirements CCSPs are only allowed to deploy Red Hat OpenShift Container Platform Bare Metal Node clusters dedicated to a single customer in the following locations: • On the customer’s bare metal infrastructure within their on-prem datacenter • On the partner’s bare metal infrastructure • On a public cloud (hyper-scaler only) bare metal instance Supported Topologies • Bare metal worker nodes and bare metal infrastructure nodes ◦ The only topology that can be deployed using the bare metal UPI and IPI OpenShift installers 30 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50  • Bare metal worker nodes and virtualized infrastructure nodes on separate physical servers ◦ This topology supports all the virtualization platforms OpenShift supports for running infrastructure nodes (RHV, OpenStack, and VMware) ◦ This topology is limited to the platform agnostic deployment method (via Bare Metal UPI installer) and must perform certain lifecycle management functions manually Metering The OCP Bare Metal Node SKUs are metered per physical (1-2 sockets up to 64 cores) OpenShift worker node. These SKUs stack on the server for both sockets and cores. Examples • A 1 socket worker node with < 64 cores will require 1 bare metal SKU. • A 2 socket worker node with < 64 cores will require 1 bare metal SKU. • A 2 socket worker node with between 65-128 cores will require 2 bare metal SKUs. • A 4 socket worker node with < 128 cores will require 2 bare metal SKUs. Entitlements for the OCP infrastructure/control nodes is included and those nodes do not need to be metered. Partner Staffing & Training • Same requirements as Red Hat OpenShift Container Platform 31 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.3. Red Hat OpenShift Container Platform for Power 5.3.3.1. Overview Red Hat OpenShift Container Platform for Power provides a secure, enterprise-grade container platform for IBM Power Systems servers. It brings together industry-leading Red Hat OpenShift Container Platform with container orchestration from Kubernetes, advanced application build and delivery automation, and Red Hat Enterprise Linux certified containers for IBM Power Systems. Key features include: • Self-service environment for application and development teams. • Pluggable architecture that supports a choice of container runtimes, networking, storage, Continuous Integration/Continuous Deployment (CI-CD), and more. • Ability to automate routine tasks for application teams. 5.3.3.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated & Multi-Tenant Yearly Virtual Guest Full & Diagnostic 3-Year Table 15. Red Hat OpenShift Container Platform for Power Offering Summary 5.3.3.3. Technical Requirements To offer Red Hat OpenShift Container Platform for Power, the following technical requirements must be met: • The CCSP partner must provide a supported update mechanism to their end customers ◦ Red Hat Satellite or Subscription Manager are used for OpenShift v3 ◦ OpenShift v4 subscription accounting (OCM/Sub Watch) does not work with IBM Power 8 & 9 hardware • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat OpenShift Container Platform Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 32 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.4. Red Hat OpenShift Container Platform Bundles 5.3.4.1. Overview The Red Hat OpenShift Container Platform Bundles provide a complete solution for building, deploying, and running cloud-native and containerized applications in a single SKU. The Red Hat OpenShift Container Platform Bundles come in the following forms: 1. Red Hat OpenShift Container Platform with Middleware (Runtimes, Integration, Process Automation, Middleware Portfolio) 5.3.4.2. Offering Summary All Red Hat OpenShift Container Platform Bundles have identical offering rules summarized in the table below. Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated & Multi-Tenant Core Band & vCPU Full Yearly 3-Year Table 16. Red Hat OpenShift Container Platform Bundles Offering Summary 5.3.4.3. Technical Requirements The Red Hat OpenShift Container Platform Bundles do not have their own specific technical requirements, life cycles or supported configurations. Rather, these bundles inherit the requirements of the underlying stand-alone products. See the CCSP Staffing and Training Requirements section for more details. 33 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.5. Red Hat OpenShift Platform Plus 5.3.5.1. Overview Red Hat OpenShift Platform Plus provides a single hybrid cloud platform for enterprises to build, deploy, run, manage, automate, and secure intelligent applications at scale. Building on Red Hat OpenShift Container Platform, a solution trusted by global, industry-leading companies, it delivers an enterprise Kubernetes system for migrating existing workloads to the cloud or building new, digital user experiences. OpenShift Platform Plus includes: • Red Hat OpenShift Container Platform, a complete set of services that helps developers code applications with speed while providing flexibility and efficiency for IT operations teams. • Red Hat Advanced Cluster Security for Kubernetes, a solution that provides Kubernetes-native security to enhance infrastructure and workload security through the entire application lifecycle. • Red Hat Advanced Cluster Management for Kubernetes for extended visibility of your entire Kubernetes domain with built-in governance and application life-cycle management capabilities. • Red Hat Quay, an open source registry platform for managing content across global datacenter and cloud environments, focusing on cloud-native and DevSecOps development models and environments. 5.3.5.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated Virtual Guest Diagnostic Yearly 3-Year Table 17. Red Hat OpenShift for Advanced and Premier Cloud Providers Offering Summary 5.3.5.3. Technical Requirements Red Hat OpenShift Platform Plus is composed by Red Hat OpenShift Container Platform, Red Hat Advanced Cluster Management for Kubernetes, Red Hat Advanced Cluster Security for Kubernetes, and Red Hat Quay. Please check the relative sections in this document. Support, Staffing & Training The partner must comply with all of the training and certification requirements for Red Hat OpenShift Container Platform. Refer to the CCSP Staffing and Training Requirements section for more details. 34 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.6. Red Hat Quay 5.3.6.1. Overview Red Hat Quay is an industry-leading, trusted, and open source registry platform for efficiently managing content across global datacenters. It focuses on cloud-native and DevSecOps development models and environments with built-in vulnerability scanning, notification, and integration features that support enterprise security and governance use cases across the entire software development life cycle. With long-term expertise from running Quay at scale and through deep collaboration with the Quay Project, Red Hat is able to continually ship innovative features targeting enterprise customers. Highlights: • Supports large-scale federated organizations with Geo-replication, repository mirroring, and disconnected clusters. • Built-in multi-tenancy that allows granular permissions at org, team, and user levels. • Works with any tool that follows the Open Container Initiative (OCI) standards. • Integration and automation capabilities can be easily integrated into build pipelines and surrounding tools. • Fast and efficient container image vulnerability scanning. • Delivered Typical Use Cases: • OpenShift customers who need more advanced enterprise registry capabilities. • Large-scale and distributed environments (thousands of users and images). • Shared registry for multiple OpenShift or Kubernetes clusters (content ingress). • Customers who need governance for container images (scanning, signing). • Customers with high image maintenance and automation requirements. • Customers with large number of builds and high requirements on image delivery throughput. Included Components: Container Images • Quay Server • Clair Scanner • Quay Builder Operators • Quay Operator • Container Security Operator • Quay Bridge Operator 35 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.6.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated & Multi-Tenant Deployment Full & Diagnostic Yearly 3-Year Table 18. Red Hat Quay Offering Summary 5.3.6.3. Technical Requirements Red Hat Quay technical details and requirements. • Recommended way to deploy Quay is using the Quay Setup Operator. • Can be run on physical or virtual infrastructures (x86_64 architectures only). • Fully supported on RHEL, OpenShift, and other infrastructure providers detailed here: https://access.redhat.com/articles/4067991. • Quay HA requires an HA database setup. • Geo-replication requires a shared database in each datacenter/region. • Local storage and NFS only for Proof of Concept/Test setups. • CCSP partner support staffing and training requirements are the same as they are for Red Hat OpenShift Container Platform. Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 36 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.7. Red Hat Middleware 5.3.7.1. Overview Red Hat Middleware is a family of lightweight, cloud-friendly, enterprise-grade products that help organizations evolve their middleware infrastructure by providing the tools needed to rapidly build connected systems that bring people, processes, and information together. Red Hat Middleware provides cloud-native services, from developer tools to data management, so companies can develop applications faster, smarter, and more flexibly. The Red Hat Middleware product family includes: • Red Hat JBoss Enterprise Application Platform is a middleware platform built on open standards and compliant with the Java Enterprise Edition 7 specification. • Red Hat JBoss Web Server is a single solution for large-scale websites and lightweight Java web apps that includes certified versions of Apache Web Server, Apache Tomcat, and common connectors used in between. • Red Hat Fuse is a distributed, cloud-native integration platform that enables integration experts, application developers, and business users to collaborate and independently develop connected solutions. • Red Hat Data Grid is an in-memory, distributed, NoSQL datastore solution for applications that need to access, process, and analyze data at in-memory speed to deliver faster decision making, greater productivity, and a superior user experience. • Red Hat AMQ is a flexible, high-performance messaging platform, based on the Apache ActiveMQ open source project, that delivers information reliably, enabling real-time integration across a wide range of clients. • Red Hat Decision Manager is a comprehensive business automation platform for business rules management, business resource optimization, and complex event processing (CEP). • Red Hat Process Automation Manager is a platform for developing applications that automate business decisions and processes. It includes Business Process Management (BPM), Business Rules Management (BRM), and Complex Event Processing (CEP) technologies. • Red Hat 3scale API Management makes it easy to Manage, share, secure, distribute, control, and monetize APIs on an infrastructure platform built for performance, control, and future growth. 5.3.7.2. Offering Summary All Red Hat Middleware have identical offering rules summarized in the table below. Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated & Multi-Tenant Core Band & vCPU Full Yearly 3-Year Table 19. Red Hat Middleware Offering Summary 37 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.7.3. Technical Requirements To offer Red Hat Middleware, the following technical requirements must be met: Platform Requirements The CCSP partner must run the Red Hat JBoss cloud image on Red Hat supported configurations for each data center or infrastructure that the CCSP partner plans to utilize for their cloud service. Details about Red Hat supported configurations for Red Hat Middleware are located here: Red Hat Middleware Supported Configurations Image Requirements The minimum configuration for a Red Hat JBoss cloud image includes: • 1GHz CPU minimum for simple applications • 2GB minimum memory for development and test and 4GB minimum for production profile • For JVM/JDK, a supported version of one of the JVM’s identified in the supported configurations for the Red Hat Middleware products found here: Red Hat Middleware Supported Configurations Management Requirements The Red Hat JBoss cloud image must meet the following management requirements: • Enable the Red Hat JBoss image to access the Red Hat Middleware product’s administrative console and CLI. • Provide end customers with notifications when updates are available. Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 38 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.8. Red Hat Application Foundations 5.3.8.1. Overview The Red Hat Application Foundations is a set of comprehensive capabilities which complement Red Hat OpenShift for developing, deploying, and scaling applications in hybrid cloud and cloud-native environments. With Red Hat Application Foundations, developers, architects, and IT leaders have the frameworks, tools, and solutions required to build and extend applications so they can cost-effectively accelerate development, implementation, and operation of business applications at scale to reduce complexity and innovate faster. What’s included in Red Hat Application Foundations? • Red Hat Runtimes • Red Hat 3scale API Management • Red Hat AMQ • Camel K • Camel extensions for Quarkus • ServiceRegistry • Debezium With Red Hat Application Foundations, teams can: • Accelerate innovation – Speed the delivery of new applications to improve customer experiences, internal processes, or drive competitive differentiation. Red Hat Application Foundations offers tools that provide cloud- first approaches to architectures and integrations that give application development teams the ability to focus on innovation. • Design for cloud optimization – Resolve the complexities associated with connecting new applications to each other and to existing applications using open cloud-native approaches. Application development teams have a consistent development and management experience that empowers highly scalable API and Event Driven architectures. • Adapt to changing requirements – Help application development teams become valued to line of business objectives who help drive organizational goals and success through software. When the demands or requirements for applications shift, Red Hat can help developers accelerate time to market and manage data security with a comprehensive set of tools within Red Hat Application Foundations. This per-core, full support offer is in alignment with the Red Hat OpenShift Platform offer and it is available in two formats: • 2-core for annual and 3-year SKUs • 1-core for hourly and monthly SKUs 5.3.8.2. Offering Summary The offering rules are summarized in the table below. 39 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated & Multi-Tenant Core Band & vCPU Full Yearly 3-Year Table 20. Red Hat Application Foundations Offering Summary 5.3.8.3. Technical Requirements The Red Hat Middleware Bundles does not have its own specific technical requirements, life cycles or supported configurations. Rather, it inherits the requirements of the underlying individual Red Hat Middleware products. More details can be found here: https://access.redhat.com/articles/3666991 40 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.9. Red Hat Middleware Extended Life Cycle Support Add- Ons 5.3.9.1. Overview The Red Hat Middleware Extended Life Cycle Support Add-Ons allow customers to continue receiving critical- impact security fixes and selected urgent-priority bug fixes for Red Hat Middleware products beyond retirement. Customers can confidently stay on retired versions of Red Hat Middleware products for an additional two years and still receive updates. During that time, they can continue to use their legacy hardware and software, allowing them more time to upgrade their infrastructure to a newer version. The Red Hat Middleware Extended Life Cycle Support Add-Ons family includes: • Red Hat JBoss Enterprise Application Platform Extended Life Cycle Support Add-On • Red Hat JBoss Web Server Extended Life Cycle Support Add-On • Red Hat Fuse Extended Life Cycle Support Add-On • Red Hat Data Grid Extended Life Cycle Support Add-On • Red Hat AMQ Extended Life Cycle Support Add-On • Red Hat Decision Manager Extended Life Cycle Support Add-On • Red Hat Process Automation Manager Extended Life Cycle Support Add-On More information about the Red Hat Middleware product life cycle & update policies can be found on the Red Hat customer portal: https://access.redhat.com/support/policy/updates/jboss_notes 5.3.9.2. Offering Summary All Red Hat Middleware Extended Life Cycle Support Add-Ons have identical offering rules summarized in the table below. Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated & Multi-Tenant Core Band & vCPU Layered Yearly 3-Year Table 21. Red Hat Middleware Extended Life Cycle Support Add-Ons Offering Summary 41 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.10. Red Hat Middleware Bundles 5.3.10.1. Overview The Red Hat Middleware Bundles are designed to provide more deployment flexibility by delivering integrated sets of products and components along with a simplified SKU and pricing structure. Red Hat Runtimes A set of products, tools, and components to develop and maintain cloud-native applications. It offers lightweight runtimes and frameworks for highly distributed cloud architectures, such as microservices, with distributed, in- memory caching for fast data access, single sign-on for authentication and authorization, and messaging for reliable data transfer between existing and new applications. Includes: • Red Hat JBoss Enterprise Application Platform • Red Hat Data Grid • A set of cloud-native runtimes: Spring Boot, Node.js, MicroProfile (Thorntail), Vert.x, and Quarkus • OpenJDK, a Red Hat-supported runtime for Java™ • Red Hat AMQ broker for messaging • Red Hat Application Migration Toolkit • Missions (launcher service) • Single sign-on (SSO) authentication for authorization and monitoring Red Hat Integration A set of agile, flexible integration and messaging products that provide API connectivity, data transformation, service composition and orchestration, real-time messaging, cross-datacenter message streaming, and API management to connect apps across hybrid architectures and enable API-centric business services. Includes: • Everything included with Red Hat Runtimes • Red Hat Fuse • Red Hat Fuse Online • Red Hat 3scale API Management • Red Hat AMQ (broker, interconnect, and streaming) for messaging and data streaming • Red Hat AMQ Online Red Hat Automation A product group for automating business decisions and processes by enabling close collaboration between IT and business teams to capture and enforce business policies and procedures, automate business operations, and measure results of business activities across physical, virtual, mobile, and cloud environments. Includes: 42 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50  • Everything included with Red Hat Runtimes • Red Hat Process Automation Manager • Red Hat Decision Manager Red Hat Middleware Portfolio Red Hat’s full Middleware portfolio that includes all of the individual products included in the three bundles listed above. 5.3.10.2. Offering Summary All Red Hat Middleware Bundles have identical offering rules summarized in the table below. Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated & Multi-Tenant Core Band & vCPU Full Yearly 3-Year Table 22. Red Hat Middleware Bundles Offering Summary 5.3.10.3. Technical Requirements The Red Hat Middleware Bundles do not have their own specific technical requirements, life cycles or supported configurations. Rather, these bundles inherit the requirements of the underlying individual Red Hat Middleware products. More details can be found here: https://access.redhat.com/articles/3666991 43 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.11. Red Hat 3scale API Management 5.3.11.1. Overview Application programming interfaces (APIs) are key to agile integration and delivering business value in a digital world. Support innovation, enable cross-enterprise agility, and create new products and revenue streams. Red Hat 3scale API Management makes it easy to manage, share, secure, distribute, control, and monetize APIs on an infrastructure platform built for performance, control, and future growth. Red Hat 3scale API Management is a complete solution built on the award winning Red Hat OpenShift Container Platform that CCSPs can use to create API Management offerings for their customers. 5.3.11.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Dedicated & Multi-Tenant Core Band or vCPU Full Yearly 3-Year Table 23. Red Hat 3scale API Management Offering Summary 5.3.11.3. Technical Requirements To offer Red Hat 3scale API Management, the following technical requirements must be met: • 3scale in a Software as a Service (SaaS) model is not supported in CCSP currently. Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 44 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.3.12. Red Hat build of OpenJDK 5.3.12.1. Overview The Red Hat build of OpenJDK is a free and open source implementation of the Java Platform, Standard Edition (Java SE). In December 2018, Red Hat announced long-term commercial support for OpenJDK on Microsoft Windows. By adding to its existing support for OpenJDK on Red Hat Enterprise Linux, Red Hat is further enabling organizations to standardize the development and deployment of Java applications throughout the enterprise with a flexible, powerful and open alternative to proprietary Java platforms. More information about the Red Hat build of OpenJDK can be found here: https://developers.redhat.com/products/ openjdk/overview 5.3.12.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Core Band, vCPU, Physical Dedicated & Multi-Tenant Full Yearly Node 3-Year Table 24. Red Hat build of OpenJDK Offering Summary 5.3.12.3. Technical Requirements • Entitlements for Java workloads on OpenJDK are included in a Red Hat Enterprise Linux subscription. • Red Hat Middleware subscriptions include OpenJDK entitlements for Windows when used with Red Hat Middleware. • For other Java workloads on Windows (non-Red Hat Middleware), an additional subscription for OpenJDK on Windows is required. Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 45 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.4. Management and Automation 5.4.1. Red Hat Advanced Cluster Management for Kubernetes 5.4.1.1. Overview Red Hat Advanced Cluster Management for Kubernetes (RHACM) controls clusters and applications from a single console, with built-in security policies, and extends the value of Red Hat OpenShift Container Platform by deploying apps, managing multiple clusters, and enforcing policies across multiple clusters at scale. • Unified multi-cluster management • Policy based governance, risk and compliance • Advanced application lifecycle management • Multi-cluster observability for health and optimization 5.4.1.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Core Band or Physical Dedicated & Multi-Tenant Full & Diagnostic Yearly Node 3-Year Table 25. Red Hat Advanced Cluster Management for Kubernetes Offering Summary 5.4.1.3. Technical Requirements In addition to the business requirements described in the CCSP Program Guide, Red Hat Advanced Cluster Management for Kubernetes also has the following technical requirements: Architecture RHACM consists of a hub cluster and one or more managed clusters. The hub cluster aggregates information from multiple clusters by using an asynchronous work request model. The hub cluster also maintains the state of managed clusters and applications that run on them. The managed clusters initiate connections to the hub cluster, receive and apply work requests, then return the results to the hub. Hub Cluster • Can run anywhere Red Hat OpenShift Container Platform (x86) is supported. ◦ Requires Red Hat OpenShift Container Platform 4.4.3 or later. ◦ Bare-metal features only supported on OCP 4.5 or later. 46 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Managed Clusters • OCP 4.4.3 or later is required for full life-cycle management capabilities. ◦ OCP 3.1.1 is limited to Import and Manage capabilities. • Limited life-cycle support for other managed Kubernetes clusters, including but not limited to - OpenShift Dedicated, Red Hat OpenShift on IBM Cloud. Azure Red Hat OpenShift, and others. Refer to the RHACM Support Matrix for more details. Support, Staffing & Training • Identical to the Red Hat OpenShift Container Platform requirements. Refer to the CCSP Staffing and Training Requirements section for more details. 47 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.4.2. Red Hat Advanced Cluster Security for Kubernetes 5.4.2.1. Overview Red Hat Advanced Cluster Security for Kubernetes (RHACS), powered by StackRox technology, protects your vital applications across build, deploy, and runtime. The solution secures the software supply chain and the Kubernetes infrastructure while protecting workloads against misconfiguration and runtime threats. The policy engine includes hundreds of built-in controls to enforce DevOps and security best practices, industry standards such as CIS Benchmarks and National Institute of Standards Technology (NIST) guidelines, configuration management of both containers and Kubernetes, and runtime security. • Vulnerability Management • Assesses and delivers dashboard of compliance • Risk profiling • Configuration management and policies • Network Segmentation • Runtime detection and response 5.4.2.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly Monthly Core Band or Physical Dedicated & Multi-Tenant Full & Diagnostic Yearly Node 3-Year Table 26. Red Hat Advanced Cluster Security for Kubernetes Offering Summary 5.4.2.3. Technical Requirements In addition to the business requirements described in the CCSP Program Guide, Red Hat Advanced Cluster Security for Kubernetes also has technical requirements described here: Prerequisites for installing Red Hat Advanced Cluster Security for Kubernetes Architecture RHACS consists of a central cluster and one or more managed clusters. The central cluster aggregates information from multiple clusters. Support, Staffing & Training • Identical to the Red Hat OpenShift Container Platform requirements. Refer to the CCSP Staffing and Training Requirements section for more details. 48 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.4.3. Red Hat Ansible Automation Platform 5.4.3.1. Overview The Red Hat Ansible Automation Platform is a foundation for building and operating automation at scale. It features all of the tooling needed for building, deploying, and managing end-to-end automation at scale. Ansible Automation Platform makes it possible for users across an organization to share, vet, and manage automation content by means of a simple, powerful, and agentless technical implementation. Red Hat Ansible Automation Platform includes: • Red Hat Insights for Ansible Automation Platform. - Control, predictive analytics, auditing, and reporting for multiple personas across the IT organization. Continuous actionable insights based on holistic view into the entire automation stack. • Automation Controller. - A new component replacing Ansible Tower, it is the control plane for automation, includes a user interface (UI), RestFul API, role-based access control (RBAC), workflows, and continuous integration/continuous delivery (CI/CD) integrations, helping teams scale. • Automation Execution Environments. - A new component replacing Ansible Engine, it is the execution plane of automation: includes Ansible Core 2.11, Python 3.8, UBI8, and selected Collections, all packaged and deployed as a container. • Automation Services Catalog. - A venue for developers and business users to manage, provision, and retire automation resources. Easier modeling and delivery. • Ansible Content Collections. - 90+ certified content collections comprising more than 40k modules curated for consistent, compliant delivery. • Automation Hub. - Sync certified Ansible content repositories to on-premise private automation hub or download directly from automation hub. Available as both a hosted service and privately on-premise. • Ansible Automation Platform Operator . - Package, deploy, and manage Red Hat Ansible Automation Platform on Red Hat OpenShift. • Ansible Content Tools. - It includes: ◦ Automation content navigator (ansible-navigator). A multipurpose command line and textual user interface for operations and developers to run and introspect Ansible content predictably and reliably across user environments. Provides an enhanced and familiar experience for Ansible content creators. ◦ Execution environment builder (ansible-builder). A command line tool using podman that builds new or layers on existing automation execution environments. More details about Red Hat Ansible Automation Platform can be found here: https://www.redhat.com/en/ technologies/management/ansible 5.4.3.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated Yearly Managed Node Full 3-Year Table 27. Red Hat Ansible Automation Platform Offering Summary 49 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.4.3.3. Technical Requirements To offer Red Hat Ansible Automation Platform, the following technical requirements must be met: • There are currently no CCSP staffing or training requirements for Red Hat Ansible Automation Platform but for partners who are interested in Ansible training, we recommend the following training course: Red Hat Ansible Tower Implementation (40843622). • The minimum monthly managed node count is 100. The node count can include any combination of the available Red Hat Ansible Automation Platform billing SKUs. Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 50 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.4.4. Red Hat Smart Management for Service Providers 5.4.4.1. Overview CCSP partners can use Red Hat Smart Management for Service Providers to efficiently deploy, update, monitor, and manage end-customer and their own internal Red Hat systems. Based upon Red Hat Satellite, Red Hat Smart Management for Service Providers helps CCSP partners reduce repetitive and time-consuming tasks while ensuring all of their important Red Hat infrastructure runs efficiently, is compliant, and properly secured. 5.4.4.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated Socket-pair Full Yearly Monthly Multi-tenant System Full Yearly Table 28. Red Hat Smart Management for Service Providers Offering Summary 5.4.4.3. Technical Requirements To offer Smart Management for Service Providers, the following technical requirements must be met: • Must run on Red Hat certified hardware and hypervisors • CCSP partner support staff must be trained, and if necessary, certified appropriately for Smart Management for Service Providers Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 51 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.5. Cloud Storage 5.5.1. Red Hat Ceph Storage 5.5.1.1. Overview Red Hat Ceph Storage is an award-winning, software-defined storage solution designed for modern use-cases with the ability to scale flexibly and massively to support multi-petabyte deployments. As a self-healing, self-managing, unified storage platform with no single point of failure, Red Hat Ceph Storage decouples software from hardware to support block, object and file storage on standard servers and disks, significantly lowering the cost of storing enterprise data. Red Hat Ceph Storage in CCSP provides multiple pricing models for partners and is designed for a variety of use cases including: • Storage as a Service for all general-purpose Ceph storage workloads • Object storage-based Backup/Archiving 5.5.1.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Raw Storage Used & Dedicated & Multi-tenant Monthly & Yearly Diagnostic & Full Storage Band Table 29. Red Hat Ceph Storage Offering Summary 5.5.1.3. Technical Requirements To offer Red Hat Ceph Storage, the following technical requirements must be met: • For Storage as a Service and general storage service use cases, storing any type of data (file, block, object) from any type of storage (NAS, SAN, HCI, etc) is allowed. • For Backup/Archive service use cases, storing ONLY object data (NO file, block) from backup applications (Spectrum Protect, Netbackup, Commvault, Veeam, etc) is allowed. • Must run on Red Hat certified hardware or hypervisors. • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Ceph Storage. Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 52 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.5.2. Red Hat OpenShift Data Foundation 5.5.2.1. Overview Red Hat OpenShift Data Foundation is a new data services offering that can leverage existing storage (public cloud / on-premise arrays) to provide feature rich capabilities for all data services (resiliency, security, governance) needed by OpenShift applications. The Red Hat OpenShift Data Foundation offering comes in the following forms: • Essentials Offering Features Block & File Object Multi Cloud Gateway (MCG) Node and Disk resiliency (multi replica) Red Hat OpenShift Data Storage Operator based automation Foundation Essentials Dedup (future) Compression Local Snapshots & Clones Basic Cluster wide encryption Table 30. Red Hat OpenShift Data Foundation Features 5.5.2.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly * Monthly Core Band or Bare Metal Dedicated & Multi-Tenant Full & Diagnostic Yearly Node 3-Year Table 31. Red Hat OpenShift Data Foundation Offering Summary * Hourly SKUs not available for ODF Bare Metal Node. 53 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.5.2.3. Technical Requirements • Red Hat OpenShift Data Foundation technical requirements are identical to the [ocs-tech]. 54 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.5.3. Red Hat OpenShift Data Foundation Add-On for External Storage 5.5.3.1. Overview This offering is designed for customers and partners with existing Red Hat Ceph Storage clusters. For those already using Red Hat Ceph Storage, this add-on includes the extra components available in ODF necessary to provide persistent container storage to containers running on OCP. This type of configuration enables both scaling of storage clusters independent from compute resources, and leveraging of existing Ceph clusters to support both OCP and non-OCP workloads. The Red Hat OpenShift Data Foundation Add-On for External Storage offering comes in two forms: • Essentials - suitable for non-business critical applications. • Advanced - includes features like granular encryption and multi-side data resilience for business critical applications. Benefits • Allow Red Hat Ceph Storage to support OpenShift workloads • Manage storage independent of OpenShift compute environment • Share a single storage cluster to multiple OpenShift environments or other non-OCP workloads • Leverage existing storage infrastructure 5.5.3.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly * Monthly Core Band or Bare Metal Dedicated & Multi-Tenant Full & Diagnostic Yearly Node 3-Year Table 32. Red Hat OpenShift Data Foundation Add-On for External Storage Offering Summary * Hourly SKUs not available for ODF Bare Metal Node Add-On. 5.5.3.3. Technical Requirements • Red Hat OpenShift Data Foundation Add-On for External Storage technical requirements are identical to the [ocs-tech] and Ceph Technical Requirements. 55 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.5.4. Ref Hat OpenShift Platform Plus with Red Hat OpenShift Data Foundation 5.5.4.1. Overview Ref Hat OpenShift Platform Plus with Red Hat OpenShift Data Foundation is a bundle of Red Hat OpenShift Platform Plus and ODF Advanced, billed by core usage. This will provide partners with a single SKU for a complete multicluster, multi-cloud kubernetes platform. 5.5.4.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Hourly * Monthly Core Band or Bare Metal Dedicated & Multi-Tenant Full & Diagnostic Yearly Node 3-Year Table 33. Ref Hat OpenShift Platform Plus with Red Hat OpenShift Data Foundation Offering Summary 5.5.4.3. Technical Requirements • Ref Hat OpenShift Platform Plus with Red Hat OpenShift Data Foundation technical requirements are identical to the [ocs-tech]. 56 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.6. SAP 5.6.1. Red Hat Enterprise Linux for SAP Applications 5.6.1.1. Overview Red Hat Enterprise Linux for SAP Applications is an enterprise-class solution enabling business critical SAP applications to run on Red Hat Enterprise Linux. This solution includes the entire software stack required for optimal operation of SAP applications, and delivers unparalleled performance, reliability, scalability and security for customers on both physical servers as well as virtualized systems. CCSP partners can use Red Hat Enterprise Linux for SAP Applications to create dedicated and multi-tenant offerings for their end-customers. Note: Partners looking to run SAP applications on SAP Hana should use Red Hat Enterprise Linux for SAP with HA and Update Services. 5.6.1.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated Yearly Physical or Virtual Node Full & Diagnostic 3-Year Hourly Multi-tenant Monthly Virtual Node Diagnostic Yearly Table 34. Red Hat Enterprise Linux for SAP Applications Offering Summary 5.6.1.3. Technical Requirements To offer Red Hat Enterprise Linux for SAP Applications, the following technical requirements must be met: • Must run on Red Hat certified hardware or hypervisors • Any Red Hat Enterprise Linux for SAP Applications images made available in an image catalog or marketplace must be certified • The CCSP partner must maintain an active partnership with SAP • The CCSP partner must provide a supported update mechanism to their end customers e.g. Red Hat Satellite or RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Enterprise Linux for SAP Applications Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 57 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.6.2. Red Hat Enterprise Linux for SAP Applications for Power 5.6.2.1. Overview Red Hat Enterprise Linux for SAP Applications for Power is a derivative of Red Hat Enterprise Linux for SAP Applications meant to run on IBM Power Systems hardware. CCSP partners can use Red Hat Enterprise Linux for SAP Applications for Power to create dedicated offerings for their end-customers. 5.6.2.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated Yearly Core Band Full & Diagnostic 3-Year Table 35. Red Hat Enterprise Linux for SAP Applications for Power Offering Summary 5.6.2.3. Technical Requirements To offer Red Hat Enterprise Linux for SAP Applications for Power, the following technical requirements must be met: • Supported on IBM Power LE hardware only • The CCSP partner must maintain an active partnership with SAP • The CCSP partner must provide a supported update mechanism to their end customers e.g. Red Hat Satellite or RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Enterprise Linux for SAP Applications for Power Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 58 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.6.3. Red Hat Enterprise Linux for SAP with HA & Update Services 5.6.3.1. Overview Red Hat Enterprise Linux for SAP with HA & Update Services is built on Red Hat Enterprise Linux and combines the reliability, scalability, and performance of RHEL with technologies that meet the specific requirements of SAP applications, including those that run on SAP HANA. Red Hat Enterprise Linux for SAP with HA & Update Services is a unique offering only available in the CCSP program. Similar to Red Hat’s commercial offering - RHEL for SAP Solutions, but designed for CCSP environments, the offering includes RHEL for SAP Apps, RHEL for SAP HANA, HA, and 4 Year EUS but does not include Smart Management or Insights. Highlights: • High Availability to ensure the availability of business critical SAP applications • High Performance to ensure that SAP applications running on Red Hat Enterprise Linux achieve record- breaking performance across hardware platforms • Enterprise Stability by including software update services for up to four years • World-class Support backed by Red Hat and SAP to ensure quick problem resolution CCSP partners can use Red Hat Enterprise Linux for SAP with HA & Update Services to create dedicated and multi-tenant offerings for their end-customers. 5.6.3.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated Yearly Physical or Virtual Node Full & Diagnostic 3-Year Hourly Monthly Multi-tenant Core Band Full & Diagnostic Yearly 3-Year Table 36. Red Hat Enterprise Linux for SAP with HA & Update Services Offering Summary 5.6.3.3. Technical Requirements To offer Red Hat Enterprise Linux for SAP with HA & Update Services, the following technical requirements must be met: • Must run on Red Hat certified hardware or hypervisors 59 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50  • The CCSP partner must maintain an active partnership with SAP • The CCSP partner must provide a supported update mechanism to their end customers e.g. Red Hat Satellite or RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Enterprise Linux for SAP with HA & Update Services Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 60 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 5.6.4. Red Hat Enterprise Linux for SAP with HA & Update Services for Power 5.6.4.1. Overview Red Hat Enterprise Linux for SAP with HA & Update Services for Power is a derivative of Red Hat Enterprise Linux for SAP with HA & Update Services meant to run on IBM Power Systems hardware. CCSP partners can use Red Hat Enterprise Linux for SAP with HA & Update Services for Power to create dedicated offerings for their end-customers. 5.6.4.2. Offering Summary Deployment Models Pricing Terms Units of Measure Support Models Monthly Dedicated Yearly Core Band Full & Diagnostic 3-Year Hourly Monthly Multi-tenant Core Band Full & Diagnostic Yearly 3-Year Table 37. Red Hat Enterprise Linux for SAP with HA & Update Services for Power Offering Summary 5.6.4.3. Technical Requirements To offer Red Hat Enterprise Linux for SAP with HA & Update Services for Power, the following technical requirements must be met: • Supported on IBM Power LE hardware only • The CCSP partner must maintain an active partnership with SAP • The CCSP partner must provide a supported update mechanism to their end customers e.g. Red Hat Satellite or RHUI • CCSP partner support staff must be trained, and if necessary, certified appropriately for Red Hat Enterprise Linux for SAP with HA & Update Services for Power Please refer to the CCSP Technical and Operational Requirements section below for more details about program requirements for CCSP partners. 61 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 6. CCSP Technical and Operational Requirements The following pages contain details about specific Certified Cloud and Service Provider program technical and operational requirements for all CCSP partners. 6.1. Hardware and Hypervisor Requirements A CCSP partner provides a trusted destination for ISVs and enterprise IT to run their applications. As such, the CCSP partner must: • Run on a certified hypervisor. These include: ◦ Red Hat OpenShift Container Platform ◦ Red Hat OpenStack Platform ◦ Red Hat Virtualization ◦ Microsoft Hyper-V ◦ VMware ESXi and ESX For current information on supported hypervisors, please visit https://access.redhat.com/certified-hypervisors • Run on certified hardware ◦ Red Hat certified hardware can be found at https://catalog.redhat.com/hardware 6.2. Cloud Certification Certified Cloud and Service Provider partners who want to make Red Hat images available through a cloud marketplace or similar catalog, are required to certify the images with Red Hat before making them available to end-customers. There are two main types of certifications: Cloud Instance Type Certification and Cloud Image Certification. Cloud Instance Type Certification is required for CCSP partners offering multiple, distinct types of hardware to run Red Hat products. This certification type is an acknowledgement of Red Hat product validation and provides visibility for end-customers. This visibility is an indication of support for various cloud provider hardware and/or virtual machine types. It provides end-customers with the knowledge that they will have a fully supported and exceptional experience when running their Red Hat workloads on the cloud hardware and/or virtual machine. CCSP partners who want to make Red Hat images available through a cloud marketplace or similar catalog are required to certify the images with Red Hat before making them available to end-customers. Cloud Image certification builds upon Cloud Instance Type Certification and Hardware Certification to ensure that an end- customer will not only be able to run their Red Hat workloads on certified infrastructure but will also have the peace of mind that they are using a standard, supported configuration of Red Hat images across multiple different environments. Both certification methods utilize the Red Hat certification tools and run a series of tests that look at either the hardware compatibility with Red Hat Enterprise Linux against provided hardware specifications or configuration of the image to ensure end-customers will have a common, consistent experience across cloud providers. This results 62 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 in the best end-customer experience across support, security practices, and underlying feature support. 6.2.1. Certification Policies and Workflow The certification policy and workflow guides are slightly different between Cloud Image Certification and Cloud Instance Type Certification. All of the policy and workflow guides can be found at: CCSP Certification 6.2.2. When and What to Certify For Cloud Instance Type Certification, partners are required to perform certification for each Red Hat product major release, which could be running on the cloud hardware and/or virtual machine. For Cloud Image Certification, partners are required to perform certification for any image built by the partner, which will be presented to end-customers. If multiple versions of hardware and/or hypervisors are utilized, separate certifications would be needed for each hardware and/or hypervisor version. It is also recommended that the certification process be repeated in each isolated data center or region in the provider’s cloud to ensure against inconsistencies. 6.2.3. How to Certify Review the CCSP image certification process documentation here - CCSP Image Certification Documentation. Non-standard Red Hat packages or file systems During the certification run, non-standard Red Hat packages or file system layouts will be noted at the time of certification submission. These do not necessarily prevent certification, as Red Hat understands that all clouds are different and that additional packages or layouts may be required for proper functioning of the image in the CCSP partner’s cloud or managed service. Certification Completion The resulting certification requests and test results are reviewed by a Red Hat team against the technical and operational criteria expected. Once the review process is complete and the certification accepted, the certification will be listed in the Red Hat Ecosystem Catalog: Red Hat Certification Catalog 6.3. Metering, Billing, and Reporting 6.3.1. Metering and Billing Requirements CCSP partners are required to provide a system or methodology to track usage of Red Hat products according to available revenue units in the CCSP program: in general, hourly, monthly, or yearly for multi-tenant environments, and monthly or yearly for dedicated environments. Red Hat Update Infrastructure and Red Hat Satellite Server are not metering and billing utilities. They are designed for content distribution and in the case of Red Hat Satellite, active systems management. The following metering and billing requirements are in effect for the duration of the agreement: 63 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50  1. The CCSP partner will demonstrate the ability to account for all consumption of Red Hat offerings on their cloud or managed service. 2. Metering must be consistent with the revenue units that Red Hat is offering to the CCSP partner. 3. The CCSP partner must be able to account for total consumption of every hour used by its customers and partners. Dedicated Environment Billing Dedicated environments are those in which the physical servers/systems, whether bare metal OS or virtualized, are used by a single end customer. Usage for such systems is on a per physical socket basis. A 'socket' is defined as the number of physical CPUs in use by the server (i.e. 2-socket server, 4-socket server, etc). Refer to the CCSP SKU Guide for the details about the applicable billing SKUs that should be reported. 6.3.2. Reporting Requirements 1. The CCSP partner will deliver monthly reports on actual customer usage of all instance hours consumed for billing purposes. 2. For U.S. partners only that sell into the public sector market, partners must report on public sector and private sector separately (US public sector includes federal, state, local government, educational organizations, and tribal entities). 3. Total hourly consumption, total revenue, and maximum concurrent instance usage by customer must be provided by instance type and per data center region, if the provider has offerings in multiple geographic regions. Submitting a Royalty Report Reports must be submitted for each calendar month no later than the fifteenth day of the following month. Partner’s monthly report shall include the following information: • Partner name, email address and physical address • Reporting Period • Total Number of Units deployed, purchased, distributed and used within the month broken down on the basis of: • End User company name • Software Subscriptions Type by Red Hat SKU • Country and state (or province) where Red Hat SKU is consumed • Software Subscription Fee (Unit Price) • Internal use indicator Use the following format for the report’s fle name: CCSP Royalty Report <company name> <yyyymm>.xls Use the following format for the email subject line: 64 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50  CCSP Royalty Report <company name> Usage for <yyyymm> Send the report to [email protected].  If you are working with a distributor, refer to your agreement for guidelines on submitting a royalty report. Sample Billing Report Sample Royalty Report includes a sample billing report for CCSP partners. CCSP partners can also access the Red Hat Partner Connect for Business portal for a sample royalty report. 6.4. Content and Systems Management A core requirement of the Red Hat CCSP program is that an end customer using Red Hat products on the CCSP partner’s service can get access to the content, updates and security patches that Red Hat delivers. Three options are available: • Red Hat Update Infrastructure • Red Hat Satellite Server • Red Hat Customer Portal 6.4.1. Red Hat Update Infrastructure Based on the Pulp Project,(https://pulpproject.org/) Red Hat Update Infrastructure (RHUI) is a highly scalable, redundant framework that enables Certified Cloud and Service Provider (CCSP) partners to manage repositories and deliver content to Red Hat Enterprise Linux (RHEL) instances. Any CCSP partner who offers Red Hat products and services on a multi-tenant service infrastructure should use RHUI to provide updates. RHUI enables cloud providers to: • Deliver content and updates to a large number of Red Hat Enterprise Linux (RHEL) instances. • Locally mirror Red Hat-hosted repository content, create custom repositories with their own content, and make those repositories available to a large group of end users through a load-balanced content delivery system. Architecture • ‘rhui-manager’ is the tool used to interact with each of the different RHUI components • The Red Hat Update Appliance (RHUA) is the head node and responsible for downloading content from the Red Hat Content Delivery Network • Content delivery servers (CDS) provides HA and scalability for delivering content to RHUI clients; CDS servers are clustered together • RHUI clients are Red Hat Enterprise Linux nodes requesting update content. RHUI clients are attached to a CDS cluster to use for obtaining content 65 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Additional Resources RHUI Product Documentation: https://access.redhat.com/documentation/en/red-hat-update-infrastructure 6.4.2. Red Hat Satellite Red Hat Satellite is a system management solution that enables you to deploy, configure, and maintain your systems across physical, virtual, and cloud environments. Satellite provides provisioning, remote management and monitoring of multiple Red Hat Enterprise Linux deployments with a single, centralized tool. Red Hat Satellite Server synchronizes the content from Red Hat Customer Portal and other sources, and provides functionality including fine-grained life cycle management, user and group role-based access control, integrated subscription management, as well as advanced GUI, CLI, or API access. Red Hat Satellite Capsule Server mirrors content from Red Hat Satellite Server to facilitate content federation across various geographical locations. Host systems can pull content and configuration from Capsule Server in their location and not from the central Satellite Server. Capsule Server also provides localized services such as Puppet Master, DHCP, DNS, or TFTP. Capsule Servers assist you in scaling your Satellite environment as the number of your managed systems increases. Additional Resources For additional information, please refer to the Red Hat Satellite Product Documentation: https://access.redhat.com/ documentation/en/red-hat-satellite/ 6.4.3. Red Hat Customer Portal The Red Hat Customer Portal delivers knowledge, expertise, and guidance through a Red Hat subscription. The customer portal can also provide updates to running systems via the hosted Red Hat Subscription Manager (RHSM) service. Feature RHUI Red Hat Satellite RHSM Delivers Patches & Yes Yes Yes Updates Product Support RHEL only All products All except RHEL per socket and per instance Cost Model no cost no cost models x509 cert installed with VM Register with Satellite Register with Subscription Client Entitlement template server Manager Table 38. CCSP Content Delivery Feature Comparison 6.4.4. Global Professional Services engagement for content and systems management Red Hat provides professional services that enable CCSP partners to quickly implement content management and assist the CCSP partner in certifying images. Professional services are recommended if the partner is limited in technical staff availability, or new to any of the content management technologies described above. 66 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Professional services include • Services to assist the CCSP partner with installation and configuration of RHUI. The service engagement for RHUI enables the CCSP partner to install and configure RHUI, and prepares for certification of a Red Hat Enterprise Linux image. • Services to assist the CCSP partners with the installation and configuration of Red Hat Satellite Server in the CCSP partner’s environment. 6.5. Errata Notification A CCSP partner is responsible for ensuring that its customers are aware of important errata and updates. This is typically handled by pass-through from the CCSP partner to the customer. CCSP partners should review Red Hat’s policies on security notification and advisories and appropriately subscribe to the indicated security notification distributions. Typical mechanisms for customer notification can include email, RSS & message boards, or a provider-hosted web dashboard. Security notifications and advisories can be found online at at https://access.redhat.com/security/updates/advisory. Red Hat Satellite may also be used for notification of errata and for system remediation. Additional instructions can be found in the Satellite Product Documentation at https://access.redhat.com/documentation/en-us/ red_hat_satellite/6.3/html/errata_management_guide/ 6.6. Partner Support, Staffing, and Training Requirements The following sections include information about the support, staffing, and training requirements for all CCSP partners. 6.6.1. CCSP Support Overview All CCSP partners must meet the following requirements in providing enterprise support, regardless of the support level. Additional support qualifications may be required by Red Hat, based on a product’s technical requirements and the partner’s level of expertise. • Maintain a Red Hat certified cloud infrastructure on a Red Hat certified hypervisor and Red Hat certified hardware, listed on the Red Hat Customer Portal: https://access.redhat.com/certifications. • Manage all communications and interactions with end customers. • Adopt quality control mechanisms that capture case metrics and measure customer satisfaction. • Grant Red Hat access to the partner’s cloud service for reproducing end user issues. • Provide qualified and designated staff available to troubleshoot issues being worked. 6.6.2. CCSP End Customer Support For end-customer software subscriptions, Red Hat will provide the CCSP partner with either Full or Diagnostic support as defined below. Regardless of the level of support services, the CCSP partner is responsible for: 67 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50  • Validating the existence of an active software subscription. • All communications and interactions with end customers including, but not limited to, issue resolution and workarounds where possible. • Providing notifications to its end customers about security alerts and required patches. • Providing a means to update Red Hat products. 6.6.3. Red Hat Support Red Hat Support provides CCSP partners assistance in resolving end customer issues. With the exception of Cloud Access customers, the CCSP partner is always the primary contact to the end-customer. Benefits of Red Hat Support: • Support at the technical level, based on the CCSP partner’s requirements • Up to 24x7x365 availability • Access to Red Hat expertise and knowledge resources • Partner-specific ticket handling Engaging Red Hat Support Refer to the Red Hat Support Quick Reference Guide for all support guidelines, process flow, and contact points. Severity level definitions can be found at http://access.redhat.com/support/policy/severity SLA descriptions can be found at http://access.redhat.com/support/offerings/production/sla Escalation Procedures To escalate a support case to Red Hat support management, a CCSP partner should follow the escalation procedure which is documented at http://access.redhat.com/support/policy/mgt_escalation 6.6.4. Proactive and Personalized Support CCSP partners may purchase a Technical Account Manager (TAM) subscription for a more proactive and personalized support relationship with Red Hat. Speak with your Red Hat CCSP partner manager if you wish to purchase a TAM service. More details on the TAM service can be found at http://access.redhat.com/support/ offerings/tam 6.6.5. Useful Support Links If you want to… Use this link… Open a case via the Red Hat Customer http://access.redhat.com/support/cases/#/case/new Portal Open a case via the phone http://access.redhat.com/support/contact/technicalSupport 68 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 If you want to… Use this link… Learn about support severity levels http://access.redhat.com/support/policy/severity Learn about production support http://access.redhat.com/support/offerings/production Learn about production support scope of http://access.redhat.com/support/offerings/production/soc coverage Learn about production support service level http://access.redhat.com/support/offerings/production/sla agreements (SLAs) Learn about the Red Hat Technical Account http://access.redhat.com/support/offerings/tam Manager (TAM) service Table 39. Support Quick Reference 6.6.6. CCSP Support Models CCSP partners are offered either the Full or Diagnostic support models. The support models have different eligibility requirements based on the specific Red Hat product that is being resold. The support models may include support staff certification requirements, as well as a minimum number of support staff required. Full Support The CCSP partner will offer support in the local language, and will sufficiently document the issue and research any known or similar issues. No formal Red Hat training or certification is required. Diagnostic Support The CCSP partner will offer support in the local language, and sufficiently document the issue and research any known or similar issues. The CCSP partner will also maintain certified personnel as described in the CCSP Staffing and Training Requirements section below. The partner’s certified personnel will serve as support contacts for Red Hat during issue escalation. Support Model Partner Support Responsibilities Red Hat Support Responsibilities • End user point of contact • Installation • Document the issue • Usage • Research any known or similar issues • Configuration • Can escalate to Red Hat at any point • Diagnosis Full Support • Bug reports (dependent on product life cycle) • Bug fixes • Red Hat Extras channel 69 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Support Model Partner Support Responsibilities Red Hat Support Responsibilities • End user point of contact • Diagnosis • Document the issue • Bug reports (dependent on product life • Research any known or similar issues cycle) Diagnostic Support • Installation • Bug fixes • Usage • Red Hat Extras channel • Configuration Table 40. CCSP Support Model Summary 6.6.7. CCSP Staffing and Training Requirements Partner Support Staff and Infrastructure Professional Product Model Training Certification Services Full None None Red Hat Enterprise Linux 2 Red Hat Certified Diagnostic None Engineers (RHCE) Red Hat Enterprise Linux for Full None None IBM Z and LinuxOne with 2 Red Hat Certified Comprehensive Add-Ons Diagnostic Must run on Red None Engineers (RHCE) Hat certified Full None hardware or None Red Hat Enterprise Linux for hypervisor SAP Applications 2 Red Hat Certified Diagnostic None Engineers (RHCE) AND Full None None Red Hat Enterprise Linux for SAP Applications for Power 2 Red Hat Certified Diagnostic Partner must certify None Engineers (RHCE) images listed in Full None their marketplace None Red Hat Enterprise Linux for or catalog SAP with HA & Update 2 Red Hat Certified Services Diagnostic None Engineers (RHCE) Red Hat Enterprise Linux for Full None None SAP with HA & Update 2 Red Hat Certified Services for Power Diagnostic None Engineers (RHCE) Red Hat JBoss Red Hat Middleware Full None None enablement service 70 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50  Partner Support Staff and Infrastructure Professional Product Model Training Certification Services Full None 2 Red Hat Certified Engineers (RHCE) And 2 engineers who have successfully completed the following OpenShift training courses and certification Red Hat JBoss exam: enablement Must run on a Red service, if offering Red Hat OpenShift Container Hat certified Red Hat OpenShift Red Hat Platform hardware or I: Containers & Middleware as part hypervisor Diagnostic Kubernetes of the OpenShift (DO180) service Red Hat OpenShift Administration II: Operating a Production Kubernetes Cluster (DO280) Red Hat Certified Specialist in OpenShift Administration exam (EX280) 2 Red Hat Certified Engineers (RHCE) And Red Hat OpenStack Platform Diagnostic None None 2 Red Hat Certified System Administrator in Red Hat OpenStack 71 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50  Partner Support Staff and Infrastructure Professional Product Model Training Certification Services Full None None None 2 Red Hat Certified Engineers (RHCE) Red Hat Virtualization And Diagnostic None None 2 Red Hat Certified Specialist in Virtualization 2 Red Hat Certified Engineers (RHCE) Must run on a Red And Hat certified Red Hat Ceph Storage Diagnostic None hardware or 2 Red Hat Certified hypervisor Specialist in Ceph Storage Administration Full None None 2 Red Hat Certified Engineers (RHCE) Must run on a Red Red Hat Advanced Cluster And Hat certified Management for hardware or Kubernetes Diagnostic None 2 Red Hat hypervisor Advanced Cluster Management for Kubernetes Foundations No training/staffing requirements Must run on a Red Hat certified None Red Hat Ansible Full Recommended: hardware or Red Hat Ansible hypervisor Tower Implementation Red Hat 3scale API None Full None None Management Table 41. Support Staffing and Training Requirements More information about the Red Hat training and certifications can be found here Red Hat Training Courses 72 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 More information about the Red Hat Partner Training Portal training available to CCSP partners can be found here Red Hat Course Catalog 73 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 7. Cloud Access 7.1. Cloud Access Overview Red Hat Cloud Access is a feature of certain Red Hat subscriptions that allows a Red Hat customer to move their eligible product subscription(s) from their datacenter to a participating CCSP partner’s environment. From the customer’s perspective, Cloud Access enables open, hybrid cloud environments and the flexibility of using Red Hat products where they need them, in the datacenter or on a certified public cloud. Customer Benefits • No cost, no new contracts to sign • Maintain their direct sales and support relationship with Red Hat • Provides flexibility & choice for how/where they want to use their Red Hat subscriptions • Single management/update architecture via Red Hat Satellite or RHSM • Available for the life of the subscription, to use any time • Potential cost savings vs. long-term on-demand consumption 7.2. Partner Eligibility All CCSP partners are eligible to participate in Red Hat Cloud Access provided they meet the following requirements: • Agree to the Red Hat Cloud Access terms and conditions and have been approved to offer Red Hat Cloud Access as part of the CCSP agreement with Red Hat. • Have a documented tool or process for customers to import their own virtual images or otherwise install Red Hat products on their cloud or service. • Understand the purpose and value of Red Hat Cloud Access and be able to describe and position it correctly to their end-customers. • Participate in TSANet to facilitate joint, multi-vendor resolution of customer issues. 74 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 7.3. Image Import One of the primary requirements for CCSP partner participation in the Red Hat Cloud Access program is to provide a tool or process that end customers can use to import their virtual machine (VM) images in to the CCSP’s cloud environment. The tool should be easy to use and supported on the latest Red Hat Enterprise Linux platforms and certified hypervisors. ex. AWS EC2 Image Import using CLI tool aws ec2 import-image --description "RHEL 7.3 VM" --disk-containers file://yourfile.json The CCSP is also required to provide support for the import tool to their end customers and to provide clear documentation on the installation and use of the tool. For example, here are links to documentation that help customers learn how to prepare and import their own virtual images into the AWS and Azure public clouds. • AWS EC2 Image Import CLI Documentation • Prepare a Red Hat virtual machine for Azure These basic requirements must be met before the CCSP can be enabled for Cloud Access general availability. 7.4. Customer Enablement Once a CCSP partner has completed all requirements, Red Hat adds the CCSP partner to the list of partners participating in the Cloud Access program. End customers will be able to see participating Cloud Access partners both in the Red Hat Cloud Ecosystem Catalog and in the Red Hat Cloud Access customer portal interface. End customers will then be able to choose one or more of the participating Cloud Access partners when migrating their eligible Red Hat subscriptions to the cloud. 7.5. Cloud Access Reporting In order for Red Hat to determine the end customer’s compliance with subscription terms, the CCSP partner must provide Red Hat a report on any Red Hat customer that moves a subscription to its cloud or managed service. The report must be submitted monthly in arrears and contain the following information: • company name • end customer email address • image or product imported • quantity of VMs or dedicated sockets used by the customer 75 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Appendix A: CCSP Terms and Definitions This table contains important terms and definitions related to the CCSP program. Term Definition Business Terms Multi-tenant Multi-tenant offerings are designed for CCSP end-customer offerings that have software isolation of customer apps and data but the infrastructure used to host the offering is shared between multiple customers. Multi-tenant offerings are typically measured by virtual elements like Virtual Nodes rather than physical elements like sockets or socket-pairs. Dedicated Dedicated offerings are designed for CCSP end-customer offerings that have servers dedicated to a single customer, where the hardware is not shared with other customers. Hypervisors dedicated to a single customer can fall in this category. Dedicated offerings are typically measured by sockets or socket- pairs. Partner Service A partner service is an offering that the partner implements at an end user location with the following additional terms: (a) only Dedicated System End User Software Subscriptions and pricing are eligible for this type of Partner Service; (b) Partner is responsible for the procurement of all associated hardware and all other obligations associated with implementing the Partner Service; and (c) the End User Software Subscriptions may only be resold by the partner to its end users and not to the end user’s customers or partners unless those entities have their own Partner Service onsite installation. Sell-to Sell-to is a CCSP business model where the CCSP partner uses Red Hat software to build, run, and/or manage offerings for their end customers. Sell-through Sell-through is a CCSP business model where the CCSP partner makes Red Hat software available to their end customers. Software Software is the Red Hat-branded software made available under the CCSP program, including all updates, that are delivered by Red Hat, in either binary or source code form or recompiled from source files that are obtained from Red Hat. CCSP program subscriptions CCSP program subscriptions are entitlements to software subscriptions for the partner to implement an update service in the Partner Service and provide access to Red Hat software that allows a partner to create images for end user(s) software subscriptions. 76 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50  Term Definition End user software End user software subscriptions are subscriptions consumed by the end users subscriptions in the Partner Service. Updates An update is software that can include software fixes, updates, upgrades, additions, corrections, modifications, and security advisories delivered by Red Hat when and if available. Software maintenance Software maintenance is the delivery of software updates. Errata Red Hat errata are package updates, bug fixes, and security patches for Red Hat products that have been tested and approved by Red Hat. Technical Terms Socket A socket is a physical connection that contains a central processing unit or other integrated circuit that executes instructions provided by the software. Socket-pair A socket-pair is two (2) sockets on a physical system. Core A core is a physical processing core located in a CPU or a virtual processing core within a virtual machine or supporting a container. In each case, a core contains or executes the software running for production purposes. Core Band A group of processing cores, i.e. 2,4,16 or 64. Virtual CPU (vCPU) A physical (x86) processor, in whole or in part, which is assigned to a virtual machine or container. Virtual Processor (VP) A physical IBM Power Systems processor, in whole or in part, which is assigned to an LPAR and presented to the operating systems as a Virtual Processor. Simultaneous Multithreading The ability of IBM Power Systems servers to enable a single physical processor (SMT) core to simultaneously dispatch instructions from more than one hardware thread context. With SMT, each processor core can present multiple hardware threads allowing more instructions to run at the same time. Hyper-threading (HT) Intel’s proprietary implementation of Simultaneous Multithreading technology. 77 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50  Term Definition System A system is a physical or virtual system on which a user installs or execute all or a portion of the software. It includes, without limitation, a server, work station, laptop, virtual machine, container, blade, node, partition, appliance or engine, as applicable. Virtual Node A virtual system (virtual machine, virtual guest, virtual cloud instance, and container) which contains or executes all or a portion of the Software. For metering and billing purposes, SKUs with a "Physical Node or Virtual Node" Unit of Measure, a single SKU will cover either 1 Physical Node (up to 2- sockets) or 2 Virtual Nodes. Physical Node A physical system which contains or executes all or a portion of the Software including, without limitation, a server, work station, laptop, blade or other physical system, as applicable. For metering and billing purposes, SKUs with a "Physical Node or Virtual Node" Unit of Measure, a single SKU will cover either 1 Physical Node (up to 2-sockets) or 2 Virtual Nodes. Managed Node A Node managed by the Software. means a Virtual Node, Physical Node or other instance of software. Usable Storage Capacity A measure of storage capacity equal to all storage space available after Data Protection schemes such as Replication or Erasure Coding. Raw Storage Capacity A measure of storage capacity equal to all physical storage visible and managed by Red Hat Storage. External Mode When an Red Hat OpenShift Data Foundation cluster is separate from the Red Hat OpenShift Container Platform cluster where storage consuming applications are running. Table 42. CCSP Terms and Definitions 78 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 Appendix B: Sample Royalty Report Sample CCSP Royalty Report 79 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50 About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future. North America Europe, Middle East, and Asia Pacific Latin America Africa 1 888 REDHAT1 00800 7334 2835 +65 6490 4200 +54 11 4329 7300 www.redhat.com [email protected] [email protected] [email protected] Copyright © 2021 Red Hat, Inc. Red Hat, Red Hat Enterprise Linux, the Red Hat logo, and JBoss are trademarks or registered trademarks of Red Hat, Inc. or its subsidiaries in the United States and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. All other trademarks referenced herein are the property of their respective owners. The information contained herein is subject to change without notice. Red Hat, Inc. shall not be liable for technical or editorial errors or omissions contained herein. Distribution of modified versions of this document is prohibited without the explicit permission of Red Hat Inc. 80 of 80 Red Hat CCSP Program - Confidential NDA Only v1.50