Müügileping UAB “Nepriklausomi Tyrimai”

CONFIRMATION OF ORDER Concluded according commercial offer No 2018-164 submitted on 2nd of July, 2018 19th of September, 2018 The Seller The Buyer UAB “Nepriklausomi Tyrimai” Eesti Geoloogiateenistus Company code: 300086753 Company code: 77000387 Business address: Krokuvos str. 13, Vilnius Business address: Kreutzwaldi 5, Rakvere 44314, ESTONIA Office address: K. Donelaicio str. 62, Kaunas VAT payer’s code: EE102038860 VAT payer’s code: LT100001559010 Phone number: (+372) 53405654 Bank account No: Email address: [email protected] Luminor Bank: LT 34 4010 0510 0334 5799, SEB Bankas: LT 18 7044 0600 0471 0191 Phone number: +370 37 752 814 Email address: [email protected] 1. The name of Instrument which is purchased: Niton XL5 GOLDD+ DM. 2. Additional accessories: Mini test stand for XL5. 3. Instrument’s calibration: D (“Soil Analysis”) mode – analysis of geological samples containing <2%; M (“Mining Analysis”) mode – analysis of geological samples containing >1%. 4. Estimated delivery time of the Instrument: Up to 2-6 weeks after initial payment. 5. The terms of the Instrument delivery and the address for delivery: DAP, Rakvere, Estonia. 6. The Price of the Instrument: 29 840 EUR (VAT excluded). 7. The terms of the Price payment of the Instrument: rd 10% (2 984 EUR) shall to be paid until 3 of October, 2018 m. 90% (26 856 EUR) shall to be paid not later than within 5 working days after Buyer receives the Seller’s notice by e-mail about intended Instrument’s shipment time, but not later than on the day of dispatch of the Instrument. 8. If the sale – purchase agreement of the Instrument is terminated because of the Buyer’s fault or if the Buyer refuses to buy the Instrument after the Confirmation of order signature, the advance payment which is paid for the Instrument is not refundable. Please sign this Confirmation of order and send it back to the seller by e-mail: [email protected]. The signature of this Confirmation of order means that you accept as acceptable the Commercial offer No 2018-164, Terms and conditions of sale, which were sent to you on 2018-07-02, terms and conditions of this Confirmation of order, and undertake to execute them. The Seller: The Buyer: UAB “Nepriklausomi tyrimai” Eesti Geoloogiateenistus Director Director Emanuelis Avietė _____________________ Alvar Soesoo_________________________________ S.P. S.P. UAB “Nepriklausomi Tyrimai” VAT code: LT100001559010 K. Donelaicio st. 62, Kaunas, LT – 44248 Lithuania Tel.: +370 (37) 752 814 [email protected] www.tyrimai.info  OFFER Date: 2018-07-02 Reference: 2018-164 Eesti Geoloogiateenistus Kreutzwaldi 5, Rakvere 44314, ESTONIA TECHNICAL SPECIFICATION / PRICE Model: Niton XL5 GOLDD+ DM Dimensions: 242×208×67.9 mm Weight: 1.3 kg with battery Weight with carrying case: 8 kg New features: “Hot swap” – ability to change battery without turning instrument off Micro camera (1 MP) and Macro camera (5 MP) Additional elements, better LOD’s Reduced weight and size Radiation source: Micro X-Ray tube: Au anode 50 kV/500μA nom., 5W max. Detector: SDD detector with GOLDD technology (Geometrically Optimized Large Area Drift Detector) and Peltier cooler Data transfer: USB, Bluetooth (to support print functionality) Interface languages: English, Russian, Spanish, French, German, Chinese, Japanese Warranty: From the date of delivery: 12 months Date of manufacturing: New instrument. Country of origin: USA Delivery: Up to 2-6 weeks after initial payment Standard price (VAT excluded): 37 710 EUR Offer price (VAT excluded): 29 840 EUR INSTRUMENT’S CALIBRATION D (“Soil Analysis”) mode – analysis of geological samples containing <2%: Ba, Cs, Te, Sb, Sn, Cd, Ag, Pd, Zr, Mo, Sr, U, Rb, Th, Pb, Se, As, Au, Hg, Zn, W, Cu, Ni, Co, Fe, Mn, Cr, V, Ti, Sc, Ca, K, S. M (“Mining Analysis”) mode – analysis of geological samples containing >1%: Ba, Sb, Sn, Cd, Pd, Ag, Mo, Nb, Zr, Sr, Rb, Bi, Se, As, Pb, W, Zn, Cu, Re, Ta, Hf, Ni, Co, Fe, Mn, Cr, V, Ti, Ca, K, S, Cl, P, Si, Al, Mg, Au, Bal. STANDARD ACCESSORIES AND FEATURES  Safety lanyard;  NitonConnect PC software;  GPS data included with sample information;  Two lithium-ion battery packs;  Tilted angle VGA color touch-screen display;  Compliance: CE, RoHS, FCC, IEC 61010-1:2010  110/220 VAC battery charger/AC adaptor;  Password-protected set-up and operation  Check samples;  CD with user manual in English; with several other radiation safety features;  Mini test stand for XL5. REQUIREMENTS FOR THE INSTRUMENT’S USERS Licensing/Registration: Licensing varies by region and might be required for the use of the Instrument. The user is responsible for the compliance with the local radiation safety requirements Export restrictions: The Buyer acknowledges and represents that he will not transfer, export, or reexport the Instrument or its components to Cuba, Iran, North Korea, Sudan, or Syria or to any national or other person under control of the government of such country, or to any other country subject to restriction under applicable U.S. regulations. UAB “Nepriklausomi Tyrimai” VAT code: LT100001559010 K. Donelaicio st. 62, Kaunas, LT – 44248 Lithuania Tel.: +370 (37) 752 814 [email protected] www.tyrimai.info  OFFER Date: 2018-07-02 Reference: 2018-164 TERMS AND CONDITIONS OF SALE 1. Definitions 4. Warranty and statements 1.1. “Buyer” means the legal or natural person who buys or agrees to buy 4.1. The Seller grants the warranty for the Instrument as indicated in the first the Instrument form the Seller. page of this offer. Warranty service is not applicable to the parts that are 1.2. “Seller” means UAB “NEPRIKLAUSOMI TYRIMAI”, company code subject to normal wear and tear, if there are any proofs, that the 300086753, registered office address Krokuvos st. 13, Vilnius (office Instrument was wrongly handled and exploited by the Buyer, was address K. Donelaicio st. 62, Kaunas). damaged due to the fault or negligence of the Buyer, was damaged due 1.3. “Instrument” means the Instrument with the modes and constituents as the external factors of the environment, such as the lost of electricity, described in the first page of this offer. voltage fluctuations, or other, was used together with the instruments or 1.4. “Price” means the Instrument’s price which is indicated in the first page software which are not supplied by the Seller, or if the Buyer violated of the offer. When required by the law, the VAT shall be added to the conditions of the warranty service or other conditions indicated in the Price. user manual of the Instrument. 1.5. “Terms and conditions of sale” means the terms and conditions set out 4.2. In case of the breakdown of the Instrument, the Buyer shall apply to the in this offer consisting of two pages. Seller in writing by email or by Other ways of electronical communication 1.6. “Confirmation of order” is the document signed by the Buyer which for the warranty service and shall deliver the Instrument to the Seller. proves that sale – purchase agreement of the Instrument is concluded 4.3. If the premises of the Buyer are in the territory of the Baltic States, the between the parties. Instrument from the Buyer for warranty service shall be collected by the 1.7. “Other ways of electronical communication” - Viber, Skype, WhatsApp Seller at his own expense and by his own efforts. In other cases, the Buyer and other. shall deliver the Instrument to the Seller at his own expense and by his 2. Payment own efforts. 2.1. All payments shall be made by bank transfer. 4.4. If the Buyer wants to get a warranty services not at a location of the 2.2. The Buyer must pay for the Instrument in the terms and conditions Seller’s office, but at any warranty service centre of “Thermo Scientific which is indicated in the Confirmation of order. Portable Analytical Instruments, Inc.”, he receives a right to get warranty 2.3. If the Buyer fails to meet his financial obligations on time, he has to pay services at any centre of “Thermo Scientific Portable Analytical to the Seller the interest which amount is 0,05 % for every day of delay Instruments, Inc.” after he pays to the Seller an international warranty fee counting from the sum which is delayed to pay. that is 5625 EUR. 2.4. If the Buyer does not pay the Instrument Price as indicated in the Order 4.5. The Buyer declares that his representative has all necessary powers of confirmation and does not eliminate the violations with 60 calendar attorney to accept these Terms and conditions of sale, all necessary days from receipt of the Sellers warning, the Seller has the right to decisions for acceptation of these Terms and conditions of sale are terminate the sale – purchase agreement of the Instrument, which is accepted, the powers of attorney and the decisions are properly executed concluded according this Terms and conditions of sale and Confirmation and valid, the conclusion of sale – purchase agreement of the Instrument of order, unilateral without applying to the court and by submitting the is not in conflict with the legal person founding documents, rights and note about the termination to the Buyer. legitimate interests. 2.5. If the Buyer delays to pay the Instrument’s Price, the Seller has a full 4.6 The Buyer confirms that he will not transfer, export or re-export the right not to hand over the Instrument to the Buyer until the day when Instrument or any other “Thermo Scientific Portable Analytical the Price of Instrument will be paid. Instruments, Inc.” products from USA, which he has received from the 2.6. The Instrument automatically falls under the ownership of the Buyer on Seller: the day when the full Price of the Instrument is paid. a) as indicated in the first page of this offer (Export restrictions); or 2.7. If the sale – purchase agreement of the Instrument is terminated b) to any party which is engaged in the research, development, because of the Buyer’s fault or if the Buyer refuses to buy the manufacture, use or operation of weapons of mass destruction, Instrument after the Confirmation of order signature, the advance including nuclear, rocket and/or chemical/biological, and will not payment which is paid for the Instrument is not refundable. use the Instrument for the activities which is referred above; or 3. The delivery of the Instrument and handover - acceptance c) to any party which is included in the list, created by the 3.1. The Instrument will be transferred to the Buyer on the terms and government of the United States or by the other country conditions indicated in the Confirmation of order. government, from which is prohibited to import goods or to carry 3.2. The Instrument will be delivered on the conditions and to the address out export transactions related to this Instrument. which is indicated in the Confirmation of order. The Instrument can be 5. Final provisions delivered to the different address than is indicated in the Confirmation 5.1. The sale – purchase agreement of the Instrument is deemed to be of order if the Buyer submits the written requirement to the Seller by concluded when the Buyer and the Seller sign the Confirmation of order. email or by Other ways of electronical communication. The Buyer’s signature in the Confirmation of order means that the Buyer 3.3. The Instrument may be transferred to any member of the Buyer’s accepts the commercial offer, Terms and conditions of sale, terms and company management or employee. By agreement between the parties conditions of Confirmation of order and obligates to execute them. they are treated as having an appropriate authorization to accept the 5.2. All notices, requests, other documents or correspondence must be send Instrument. via email or by Other ways of electronical communication. In case of 3.4. After the Buyer discovers obvious defects of the Instrument, he shall changes in address or any other company details, every party shall indicate them in the handover-acceptance certificate. All other claims promptly inform each other in writing. While the address was not must be provided not later than within 5 working days from the day the specified under the set order, the letters/ correspondence delivered the defect was detected, but not later than till the end of the warranty previous address are regarded as received. period. 5.3. All disputes related to the Instrument, which was sold by the Seller to the Buyer, must be solved by negotiation. If negotiation will be failed, the disputes must be solved according to the procedure provided by the law of the Republic of Lithuania, in the Court of Kaunas District or Kaunas Regional Court. PAYMENT DETAILS Bank: SEB Bankas, Kaunas, Lithuania Luminor Bank, Kaunas, Lithuania IBAN: LT 18 7044 0600 0471 0191 LT 34 4010 0510 0334 5799 SWIFT: CBVILT2X AGBLLT2X UAB “Nepriklausomi Tyrimai” VAT code: LT100001559010 K. Donelaicio st. 62, Kaunas, LT – 44248 Lithuania Tel.: +370 (37) 752 814 [email protected] www.tyrimai.info Saatja: Nepriklausomi Tyrimai <[email protected]> Saaja: Siim Nirgi, 'Giedre, Nepriklausomi tyrimai', Tiit Kaasik, Heikki Bauert, 'Transportavimas' Teema: RE: Instrument x501162 - return to NT. Good morning, Thank you for long and explanatory email. The replacement of detector was necessary on November 2020. During the testing procedure Vcool voltage increased to max 3.7V while it shoul be in range between 1,2-1,6 for normal work. And detector temperature was raising to -20C (this is out of range). This usually influences final measurement results – they could be incorrect. After changing detector, it looked like that backscatter error was solved. The change of dectector was unavoidable proecedure and thats is why your measurements results are correct and stable right now. We did not encounter backscatter error on X501162 when measuring on 20-20-20-40 cycle. We measured lots of samples and did not get any backscatter errors. When we received you instrument on 2021-02-17 we have downloaded data from your instrument. Measurements from #4-#23 was performed for long time 200-300s. That was gave us an idea to try this approach. And only then backscatter error apearred. That is great that your core logging measurements are usully 10+10+10+10. If you have problems with intepretation of light elements spectra, you need to increase light filter time from 10s to 20s or even 30s. So, you can have 10+10+10+30s and total time would be 60s. For getting highest possile precision we would recommmend to measure for example 3 times and then average those measurements. Please see attached user guide in english for XL5. If you still have flash stick, which arrived with instrument, there is all user related information. Pagarbiai, Best regards, С уважением, Milda Borutienė Customer Support / Service UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected]> Sent: Monday, April 5, 2021 11:22 AM To: Nepriklausomi Tyrimai <[email protected]>; 'Giedre, Nepriklausomi tyrimai' <[email protected]>; Tiit Kaasik <[email protected]>; Heikki Bauert <[email protected]> Cc: 'Transportavimas' <[email protected]> Subject: RE: Instrument x501162 - return to NT. Good morning, We have discussed about the device. According to your tests, the errors: “The system has detected an error, power cycle the analyzer to recover. Contact Technical Support if the problem persists” “Backscatter safety check failed. Place sample and try again” do not appear on the first cycle of measurement (you tested 20+20+20+40). Our core logging measurements are usually 10+10+10+10, but in cases when there are very clear mistake in the interpretation of light element spectra, we continue the analysis for the second cycle. This means additional 10+10+10+10 with total of 80 seconds. If the errors tend to appear on the second cycle, we could use 10+10+10+20 for example instead and that would fix the problem. However, the long measurement periods are used for getting the highest possible analytical precision – for testing standards e.g. Of course we agree on your recommendations that longer measurement times wear the XRF tube faster. Also, we understand the nature of backscatter error. The second error (“The system has detected an error, power cycle the analyzer to recover. Contact Technical Support if the problem persists”) was encountered less often and if it is normal that errors appear time to time for this device, then we most likely have to agree with that. We can also see that despite the appearing errors, the device itself is stable and other measurements that are carried out without an error seem to be reliable. Now, what can we do about the fact that you changed the detector. We did not see any changes coming from the first service. In conclusion, it seems that the replacement of the detector was rather unnecessary. Also, we would like to get more information (if available) for the device. For example you wrote about recommended measuring time by the manufacturer. We have not seen information of such. In addition it would be good to know if the manufacturer has provided a service plan (measurment hours per XRF tube, protocol for measuring standards and acceptable error limits etc.) Best Regards _______________________________ Siim Nirgi Senior Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Wednesday, March 31, 2021 4:33 PM To: Siim Nirgi <[email protected] <mailto:[email protected]> >; 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; Tiit Kaasik <[email protected] <mailto:[email protected]> >; Heikki Bauert <[email protected] <mailto:[email protected]> > Cc: 'Transportavimas' <[email protected] <mailto:[email protected]> > Subject: RE: Instrument x501162 - return to NT. Good afternoon, I am following my previuos email. I hope you had time to read it. Please let us know how should we proceed. Pagarbiai, Best regards, С уважением, Milda Borutienė Customer Support / Service UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Tuesday, March 16, 2021 6:06 PM To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> >; 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; 'Tiit Kaasik' <[email protected] <mailto:[email protected]> >; 'Heikki Bauert' <[email protected] <mailto:[email protected]> > Cc: 'Transportavimas' <[email protected] <mailto:[email protected]> > Subject: RE: Instrument x501162 - return to NT. Good afternoon, We are working with the instrument right now. We performed lots of measurements in the test stand most of them via Niton connect remote but also 50 measurements just by pushing the trigger. We used different measurement time settings as well as different times for each filter. When we performed measurements on cycle 20-20-20-40; e.g. 100s, we did not encountered any issue. Instrument worked fine. We also tested the backscatter behavior and found it working correctly. As long as there is a sample in front of the window bracket no error appeared at all. As soon as there is no sample in front the backscatter error appears immediately when the trigger will be pressed. Therefore we conclude that the device has no hardware issue. No error appear when following the above measurement procedure recommendations. But we have encountered backscatter issue only when we measured samples on very long time, e.g. 300s. As you might know our QC measurements will be performed in filter cycles 45-45-45-45 which is absolute sufficient even for small concentrations. This backscatter error could be treated as safety feature as well. Measuring on longer time than recommended by the manufacturer you use XRF tube very intensively. This decrease life time of XRF tube itself. Please explain what is the reason for measuring for 300s ? Pagarbiai, Best regards, С уважением, Milda Borutienė Customer Support / Service UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: Wednesday, March 10, 2021 4:25 PM To: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> >; 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; Tiit Kaasik <[email protected] <mailto:[email protected]> >; Heikki Bauert <[email protected] <mailto:[email protected]> > Cc: 'Transportavimas' <[email protected] <mailto:[email protected]> > Subject: RE: Instrument x501162 - return to NT. Hello, Have you had any time to inspect the device? What could have possibly caused the errors? Best Regards, _______________________________ Siim Nirgi Senior Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Wednesday, February 17, 2021 2:09 PM To: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; Siim Nirgi <[email protected] <mailto:[email protected]> >; Tiit Kaasik <[email protected] <mailto:[email protected]> >; Heikki Bauert <[email protected] <mailto:[email protected]> > Cc: 'Transportavimas' <[email protected] <mailto:[email protected]> > Subject: RE: Instrument x501162 - return to NT. Good afternoon, Instrument X501162 has reached our office today. I will keep you informed about service progress. Pagarbiai, Best regards, С уважением, Milda Borutienė Customer Support / Service UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Giedre, Nepriklausomi tyrimai <[email protected] <mailto:[email protected]> > Sent: Sunday, February 14, 2021 10:20 AM To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> >; 'Nepriklausomi Tyrimai' <[email protected] <mailto:[email protected]> >; 'Tiit Kaasik' <[email protected] <mailto:[email protected]> >; 'Heikki Bauert' <[email protected] <mailto:[email protected]> > Cc: [email protected] <mailto:[email protected]> Subject: RE: Instrument x501162 - return to NT. Hello, Siim, Thank you for letting us know and for the detailed explanation below. We will let you know, once the instrument received and keep you updated about the service progress. Pagarbiai/Kind regards/С уважением, Giedrė Kaulinienė Direktorė / Managing Director / Директор UAB "Nepriklausomi Tyrimai" K. Donelaicio g. 62, LT-44248, Kaunas, Lithuania Office ph +370 37 244730 Mob. ph + 370 687 95005 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: 14 February 2021 10:17 To: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> >; Tiit Kaasik <[email protected] <mailto:[email protected]> >; Heikki Bauert <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Instrument x501162 - return to NT. Hi, Instrument was shipped on Friday. Tracking code: V02175E1017564 Please let us know when the parcel has been delivered. Then we would need a diagnostic assessment of the device. If you would repeat the tests we did, you could see that the device gives the same errors as before changing the detector. Best Regards _______________________________ Siim Nirgi Vanemgeoloog/Senior Geologist Maapõueressursside osakond/Department of geological resources Eesti Geoloogiateenistus/Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Siim Nirgi Sent: Monday, February 8, 2021 9:27 PM To: 'Nepriklausomi Tyrimai' <[email protected] <mailto:[email protected]> >; Tiit Kaasik <[email protected] <mailto:[email protected]> >; Heikki Bauert <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Instrument x501162 - return to NT. Hello, We have not dispatched the instrument yet, but will do it in this week. Best Regards _______________________________ Siim Nirgi Senior Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Monday, February 8, 2021 5:01 PM To: Siim Nirgi <[email protected] <mailto:[email protected]> >; Tiit Kaasik <[email protected] <mailto:[email protected]> >; Heikki Bauert <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: Instrument x501162 - return to NT. Hello, I was wondering – did you dispatched the instrument to us ? If not, please, when you will send it – drop us short email that you dispached the isntrument. Pagarbiai, Best regards, С уважением, Milda Borutienė Customer Support / Service UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Friday, January 22, 2021 2:34 PM To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> >; 'Tiit Kaasik' <[email protected] <mailto:[email protected]> >; 'Heikki Bauert' <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; '[email protected]' <[email protected] <mailto:[email protected]> > Subject: RE: Repair information x501162 - (2020.11.24) Hello, That would be best solution to send instrument to us. Please dispatch on your convenience. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: Friday, January 22, 2021 10:30 AM To: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> >; Tiit Kaasik <[email protected] <mailto:[email protected]> >; Heikki Bauert <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Repair information x501162 - (2020.11.24) Hello, We would still like to move forward with getting the device working like it is supposed to be. At the moment we are not able to do reliable surveys on the drillcores as we still get the errors. Most likely we will have to ship the device back to you for further diagnostics. Also regarding to the diagnostics, it would be good to have an official document on the assessed malfunctions by the expert etc. so that we will have proper service history for the device later. Best Regards _______________________________ Siim Nirgi Senior Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Thursday, January 7, 2021 4:09 PM To: Siim Nirgi <[email protected] <mailto:[email protected]> >; Tiit Kaasik <[email protected] <mailto:[email protected]> >; Heikki Bauert <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Repair information x501162 - (2020.11.24) Hello, Your email with ncd file was forwarded to service repair. They are returning to work today after festive holidays. When I get any news I will let you know. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: Wednesday, January 6, 2021 12:52 PM To: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> >; Tiit Kaasik <[email protected] <mailto:[email protected]> >; Heikki Bauert <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Repair information x501162 - (2020.11.24) Hello, I sent .ncd file with the previous e-mail. I am not able to send the ndt before 11.01 as I am currently on the leave. Blank material we used is the same quartz sample that came with the device. Best Regards _______________________________ Siim Nirgi Senior Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Tuesday, January 5, 2021 3:34 PM To: Siim Nirgi <[email protected] <mailto:[email protected]> >; Tiit Kaasik <[email protected] <mailto:[email protected]> >; Heikki Bauert <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Repair information x501162 - (2020.11.24) Good afternoon, I am following my email from 2020 12 23. I was wondering, did you receive it ? Please, can you send us ndt file for those measurements and specify what you mean by „blank material“? Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Wednesday, December 23, 2020 2:04 PM To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> >; '[email protected]' <[email protected] <mailto:[email protected]> >; '[email protected]' <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; '[email protected]' <[email protected] <mailto:[email protected]> > Subject: RE: Repair information x501162 - (2020.11.24) Good afternoon, Thank you for your email. I will forward your question to service repair. However, they will return to work only at 202021 01 06. So will need to waite a little. Also, please can you specify what you mean by „blank material“? Please, can you send us ncd file of your measurements ? Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> 24/12/2020 – 03/01/2021 Informuojame, kad šventiniu laikotarpiu nedirbsime. We will be closed for holidays during the indicated period. Пожалуйста, обратите внимание что в указанный период у нас новогодние и рождественские каникулы. From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: 23 December 2020 13:09 To: Giedre, Nepriklausomi tyrimai <[email protected] <mailto:[email protected]> > Cc: [email protected] <mailto:[email protected]> ; Tiit Kaasik <[email protected] <mailto:[email protected]> >; Heikki Bauert <[email protected] <mailto:[email protected]> > Subject: RE: Repair information x501162 - (2020.11.24) Hello We have recieved the device from the service and carried out a series of test runs on blank materjal and NIST standard. Unfortunately the same errors persist. Results of test runs are attatched with this e-mail. Readings 4-9, blank material, filter times not changed after unpacking, measurement profile “mining” Reading 5 had an error and measurement cycle was interrupted. Readings 10-16, NIST standard included with device, same settings as with blank Readings 11 and 16 gave an error and cycle interrupted Readings 17-23, NIST standard included with device, filter times 20+20+20+20 and total measurement time 200 sec, profile ”mining” Readings 17 and 21 gave an error and cycle interrupted Readings 24-27, NIST standard included with device, filter times 20+20+20+20 and total measurement time 100 sec, profile ”mining” Reading 25 gave an error and cycle interrupted. This means that about 25% of all measurements come with either of the errors (“The system has detected an error, power cycle the analyzer to recover. Contact Technical Support if the problem persists” or “Backscatter safety check failed. Place sample and try again”) It seems that the errors were not caused by the malfunctioning detector. How can we proceed? Best Regards _______________________________ Siim Nirgi Senior Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Giedre, Nepriklausomi tyrimai <[email protected] <mailto:[email protected]> > Sent: Tuesday, November 24, 2020 2:24 PM To: Siim Nirgi <[email protected] <mailto:[email protected]> > Subject: RE: Repair information x501162 - (2020.11.24) Hello, Please be informed about the repair works of the instrument XL5 SN X501162. The main problem is Detector. The necessary procedures and parts are as follows: * SDD detector assembly. * Recalibration of modes: M (Mining), D (Soil). Approximate costs for repairs works are 7650 eur (without VAT). Please note, that the price of repair works might vary, if necessity of additional works or replacement of spare parts occur in the course of repair. If the price tends to change, we will inform you. Please confirm the repair works by email. Pagarbiai/Kind regards/С уважением, Giedrė Kaulinienė UAB "Nepriklausomi Tyrimai" K. Donelaicio g. 62, LT-44248, Kaunas, Lithuania ph + 370 687 95005 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: 24 November 2020 10:14 To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: Repair information x501162 - (2020.11.24) Good Morning, I am writing regarding your instrument XL5 X501162. The instrument is in service repair and still waiting for evaluation. As I mentioned in my previuos email when I have more information, I will let you know. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Wednesday, November 18, 2020 9:44 AM To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> >; '[email protected]' <[email protected] <mailto:[email protected]> > Subject: Repair information x501162 - (2020.11.18) Good Morning, I am writing regarding your instrument XL5 X501162. Instrument is in service repair at the moment and waiting for evaluation. When I have more information, I will let you know. Please do not hesitate to contact us if you have any questions. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Friday, October 23, 2020 11:26 AM To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> >; '[email protected]' <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues - x501162 Good Morning, We have received the instrument this morning. XL5 X501162 – this is correct serial number. We are going to dispach this instrument to service repair today. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Tuesday, October 20, 2020 3:44 PM To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> >; '[email protected]' <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues Hi, Ok. If the instrument is on it‘s way, when we will receive it - I will let you know. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: Tuesday, October 20, 2020 3:40 PM To: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues Hi, Unfortunately I am not able to check it as we already posted the parcel. However, this number is on the hand-over certificate (included with this e-mail). Regards Siim From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Tuesday, October 20, 2020 3:31 PM To: Siim Nirgi <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> ; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues Hello Siim, Thank you for information. Please, can you double check SN number as we already have instrument with this serial number. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: Tuesday, October 20, 2020 3:08 PM To: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> ; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues Hi Milda, We are shipping the device today. It will probably arrive during this week. Serial number: X500912 Best Regards _______________________________ Siim Nirgi Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Monday, October 5, 2020 10:17 AM To: Siim Nirgi <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> ; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues Good Morning Siim, Thank you for information. We will be waiting for your instrument. Please, can you also send instrument Serial Number ? Please use this addres for sending instrument to us: UAB „Nepriklausomi Tyrimai“ K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania As contact person you can write down me. Thats up to you – you can use either DHL, or UPS, what is more acceptable for you. Please, send us only instrument in it‘s black suitcase without accesories. Would be grate if you could pack that black suitcase into cardboard box as well for more security. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: Sunday, October 4, 2020 1:32 PM To: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Niton XL5 issues Hi Milda, Thank you for the information. We would like to proceed and send the device for service and repair. Can you give us the details of the postal address and which courier do you prefer? Also it would be best if you could assess the device and send us the price quotation of sevice before fixing the problem. Best regards _______________________________ Siim Nirgi Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Monday, September 14, 2020 1:24 PM To: Siim Nirgi <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Niton XL5 issues Good afternoon Siim, Thank you for your patience. I received information from service regarding your questions. Unfortunately, the problem with the backscatter error is hardware related, so there is nothing you I can do via TeamViewer. The instrument must be sent to service for repair. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Wednesday, September 9, 2020 11:37 AM To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; '[email protected]' <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues Hello Siim, Thank you for your email. We still trying to solve this issue. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: Wednesday, September 9, 2020 11:20 AM To: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Niton XL5 issues Hi Milda, How is it going with resolving the questions? Best Regards, _______________________________ Siim Nirgi Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Tuesday, August 4, 2020 5:22 PM To: Siim Nirgi <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Niton XL5 issues Good afternoon Siim, Thank you for your email and photos. I will look through those issues and will return back to you as soon as possible with the answers. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: 04 August 2020 15:23 To: [email protected] <mailto:[email protected]> Subject: Niton XL5 issues Hello We bought Niton XL5 handheld XRF in January 2019. The device is easy to use and has helped us in many ways in our exploration projects, however we have not used it frequently until now when we are systematically logging drill core. Thus few questions and sadly, problems have arose. 1. We have connection issue with our work computers. First we thought it could be caused by blocked ports and restricted data connectivity that may have been set up by our government IT-team. To overcome this, we used older computer with windows 7 where everything worked. However, we have now tried various laptops with windows 10 and the NitonConnect Sync manager does not seem to find the device at all. This means that it has to do something with windows version etc. What could be the solution? 2. We are encountering two different errors that seem to come up more often. At the time about one third of measurements ends up with error. Pictures are attatched with this e-mail. a. Backscatter safety check failed. Place sample and try again. b. The system as detected an error, power cycle the analyzer to recover. Contact Technical Support if the problem persists. We get the errors more often when we use the stand and shielding box for measuring standards. We have handled the device with care. It has not been dropped or held in extreme conditions etc. Hopefully those are rather firmware, not hardware related issues. Best Regards _______________________________ Siim Nirgi Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> Saatja: Giedre, Nepriklausomi tyrimai <[email protected]> Saaja: Siim Nirgi Teema: RE: Repair information x501162 - (2020.11.24) Hello, Please be informed about the repair works of the instrument XL5 SN X501162. The main problem is Detector. The necessary procedures and parts are as follows: * SDD detector assembly. * Recalibration of modes: M (Mining), D (Soil). Approximate costs for repairs works are 7650 eur (without VAT). Please note, that the price of repair works might vary, if necessity of additional works or replacement of spare parts occur in the course of repair. If the price tends to change, we will inform you. Please confirm the repair works by email. Pagarbiai/Kind regards/С уважением, Giedrė Kaulinienė UAB "Nepriklausomi Tyrimai" K. Donelaicio g. 62, LT-44248, Kaunas, Lithuania ph + 370 687 95005 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected]> Sent: 24 November 2020 10:14 To: 'Siim Nirgi' <[email protected]> Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected]>; 'Edita Čiupkevičienė' <[email protected]>; [email protected] Subject: Repair information x501162 - (2020.11.24) Good Morning, I am writing regarding your instrument XL5 X501162. The instrument is in service repair and still waiting for evaluation. As I mentioned in my previuos email when I have more information, I will let you know. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Wednesday, November 18, 2020 9:44 AM To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> >; '[email protected]' <[email protected] <mailto:[email protected]> > Subject: Repair information x501162 - (2020.11.18) Good Morning, I am writing regarding your instrument XL5 X501162. Instrument is in service repair at the moment and waiting for evaluation. When I have more information, I will let you know. Please do not hesitate to contact us if you have any questions. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Friday, October 23, 2020 11:26 AM To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> >; '[email protected]' <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues - x501162 Good Morning, We have received the instrument this morning. XL5 X501162 – this is correct serial number. We are going to dispach this instrument to service repair today. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Tuesday, October 20, 2020 3:44 PM To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> >; '[email protected]' <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues Hi, Ok. If the instrument is on it‘s way, when we will receive it - I will let you know. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: Tuesday, October 20, 2020 3:40 PM To: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues Hi, Unfortunately I am not able to check it as we already posted the parcel. However, this number is on the hand-over certificate (included with this e-mail). Regards Siim From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Tuesday, October 20, 2020 3:31 PM To: Siim Nirgi <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> ; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues Hello Siim, Thank you for information. Please, can you double check SN number as we already have instrument with this serial number. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: Tuesday, October 20, 2020 3:08 PM To: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> ; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues Hi Milda, We are shipping the device today. It will probably arrive during this week. Serial number: X500912 Best Regards _______________________________ Siim Nirgi Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Monday, October 5, 2020 10:17 AM To: Siim Nirgi <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> ; 'Edita Čiupkevičienė' <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues Good Morning Siim, Thank you for information. We will be waiting for your instrument. Please, can you also send instrument Serial Number ? Please use this addres for sending instrument to us: UAB „Nepriklausomi Tyrimai“ K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania As contact person you can write down me. Thats up to you – you can use either DHL, or UPS, what is more acceptable for you. Please, send us only instrument in it‘s black suitcase without accesories. Would be grate if you could pack that black suitcase into cardboard box as well for more security. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: Sunday, October 4, 2020 1:32 PM To: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Niton XL5 issues Hi Milda, Thank you for the information. We would like to proceed and send the device for service and repair. Can you give us the details of the postal address and which courier do you prefer? Also it would be best if you could assess the device and send us the price quotation of sevice before fixing the problem. Best regards _______________________________ Siim Nirgi Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Monday, September 14, 2020 1:24 PM To: Siim Nirgi <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Niton XL5 issues Good afternoon Siim, Thank you for your patience. I received information from service regarding your questions. Unfortunately, the problem with the backscatter error is hardware related, so there is nothing you I can do via TeamViewer. The instrument must be sent to service for repair. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Wednesday, September 9, 2020 11:37 AM To: 'Siim Nirgi' <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; '[email protected]' <[email protected] <mailto:[email protected]> > Subject: RE: Niton XL5 issues Hello Siim, Thank you for your email. We still trying to solve this issue. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: Wednesday, September 9, 2020 11:20 AM To: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Niton XL5 issues Hi Milda, How is it going with resolving the questions? Best Regards, _______________________________ Siim Nirgi Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/> From: Nepriklausomi Tyrimai <[email protected] <mailto:[email protected]> > Sent: Tuesday, August 4, 2020 5:22 PM To: Siim Nirgi <[email protected] <mailto:[email protected]> > Cc: 'Giedre, Nepriklausomi tyrimai' <[email protected] <mailto:[email protected]> >; [email protected] <mailto:[email protected]> Subject: RE: Niton XL5 issues Good afternoon Siim, Thank you for your email and photos. I will look through those issues and will return back to you as soon as possible with the answers. Pagarbiai, Best regards, С уважением, Milda Borutienė UAB "Nepriklausomi Tyrimai" K. Donelaičio g. 62, LT-44248, Kaunas, Lithuania Mobile + 370 69 489 744 Office + 370 37 752 814 www.tyrimai.info <http://www.tyrimai.info/> From: Siim Nirgi <[email protected] <mailto:[email protected]> > Sent: 04 August 2020 15:23 To: [email protected] <mailto:[email protected]> Subject: Niton XL5 issues Hello We bought Niton XL5 handheld XRF in January 2019. The device is easy to use and has helped us in many ways in our exploration projects, however we have not used it frequently until now when we are systematically logging drill core. Thus few questions and sadly, problems have arose. 1. We have connection issue with our work computers. First we thought it could be caused by blocked ports and restricted data connectivity that may have been set up by our government IT-team. To overcome this, we used older computer with windows 7 where everything worked. However, we have now tried various laptops with windows 10 and the NitonConnect Sync manager does not seem to find the device at all. This means that it has to do something with windows version etc. What could be the solution? 2. We are encountering two different errors that seem to come up more often. At the time about one third of measurements ends up with error. Pictures are attatched with this e-mail. a. Backscatter safety check failed. Place sample and try again. b. The system as detected an error, power cycle the analyzer to recover. Contact Technical Support if the problem persists. We get the errors more often when we use the stand and shielding box for measuring standards. We have handled the device with care. It has not been dropped or held in extreme conditions etc. Hopefully those are rather firmware, not hardware related issues. Best Regards _______________________________ Siim Nirgi Geologist Department of geological resources Geological Survey of Estonia Tel: +372 5332 1856 www.egt.ee <http://www.egt.ee/>