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Teema: Product Safety Pledge Manused: ATT00001.gif; ATT00002.jpg; ATT00003.png; image001.png; image002.png; image003.png; IMG-ProductSafetyPledgebyonlinemarketplaces-090919-0953-28.pdf Saatja: Risto Jõgi <[email protected]> Saatmisaeg: esmaspäev, 9. september 2019 11:17 Adressaat: Kristi Talving <[email protected]>; [email protected]; Andres Kõnd <[email protected]>; Evelin Hillep <[email protected]>; Heli Laarmann <[email protected]>; Ingrid Teinemaa <[email protected]>; [email protected]; Kaur Kajak <[email protected]>; [email protected]; Kristo-Taavi Ruus <[email protected]>; [email protected]; Marek Uusküla <[email protected]>; Merike Jürilo <[email protected]>; Riina Piliste <[email protected]>; Risto Jõgi <[email protected]>; Thea Palm <[email protected]>; Triinu Sillamaa <[email protected]> Koopia: Jaana Tael <[email protected]> Teema: FW: Product Safety Pledge Lp Toote turujärelevalve nõukogu liikmed, Edastan Euroopa Komisjonilt saadetud info seoses internetipõhiste kauplemiskohtade kokkuleppega (Product Safety Pledge). Mis asi on Product Safety Pledge? Vt lisainfot siit -> https://europa.eu/rapid/press-release_IP-18-4247_et.htm Seoses alloleva kirjaga soovitan soojalt tutvuda mainitud ettevõtmise I kokkuvõttega (ei ole väga pikk) -> first progress report on the implementation of the Product Safety Pledge Teiseks lisan manusesse info, mis mõeldud järelevalveasutustele igapäevaseks kasutamiseks – spetsiaalsed kontaktaadressid ettevõtetes turujärelevalveasutustele kasutamiseks (Alibaba’lt, Amzon’lt, E-bay’lt etc). Juurde ka juhend, kuidas nende kontaktidaga ümber käia: „In order to facilitate the swiftest possible action by the marketplaces, please pay particular attention to the following: 1) When writing to the contact points, always take into consideration the language indications and the specific guidance provided by the companies and respect data protection rules. 2) The contact details may be shared only amongst market surveillance authorities. They should by no means be made public as this would defeat the purpose of contact channels reserved to enforcement authorities for rapid follow- up and jeopardise their effectiveness.“ Parimat, Risto Jõgi nõunik | toote ohutuse ja tarbijakaitse talitus Tel 6 256 482 Majandus- ja Kommunikatsiooniministeerium Suur-Ameerika 1 | 10122 Tallinn From: [email protected] <[email protected]> Sent: Thursday, September 5, 2019 1:19 PM To: Risto Jõgi <[email protected]> Subject: Product Safety Pledge Dear IMP-MSG members, As you may know, several online marketplaces - Alibaba (for AliExpress), Amazon, eBay and Rakuten France - signed last year a Product Safety Pledge facilitated by the European Commission (DG Justice and Consumers). They committed to take a number of voluntary measures for the quick removal of dangerous products sold by third-party sellers on their websites. Amongst these commitments, the signatories agreed to provide specific “single contact points” for EU Member States’ authorities to send requests for the removal of unsafe products. These dedicated channels are meant to facilitate communication on product safety issues with the marketplaces. The above companies have established such a contact point, in the form of an email address specifically dedicated to the market surveillance authorities. Cdiscount, which joined the pledge in July 2019, has followed suit. Wish.com has not formally signed up, yet has also provided an e-mail address. This information has been shared through the Consumer Safety Network (CSN) but we understand that it may not have reached all MSAs in the Member States. Consequently, in agreement with our colleagues in DG JUST and with the CSN members, we are making these contact points available on the Market Surveillance Group Wiki: https://webgate.ec.europa.eu/fpfis/wikis/display/IMG/Product+Safety+Pledge+by +online+marketplaces The Pledge is focused on product safety aspects relating to consumer products. MSAs may therefore use the contact points for specific communication regarding unsafe products offered on the respective e-commerce websites. Some signatories (Alibaba, Amazon) have provided additional contacts for other communications, such as the notification of broader non-compliance issues – see Wiki page for details. In order to facilitate the swiftest possible action by the marketplaces, please pay particular attention to the following: 1) When writing to the contact points, always take into consideration the language indications and the specific guidance provided by the companies and respect data protection rules. 2) The contact details may be shared only amongst market surveillance authorities. They should by no means be made public as this would defeat the purpose of contact channels reserved to enforcement authorities for rapid follow-up and jeopardise their effectiveness. We also take this opportunity to inform you that the first progress report on the implementation of the Product Safety Pledge was published on 30 July. Should you have any questions, please feel free to let us know. Best regards, GROW/B1 Product Safety Pledge by online marketplaces In June 2018, several online market places - Alibaba (for AliExpress), Amazon, eBay and Rakuten France - signed a Product Safety Pledge faacilitated by the European Commission (DG Justice and Consumers). They committed to take a number of voluntary measures for the quick removal of dangerous products sold by third-party sellers on their websites. Amongst these commitments, the signatories agreed to provide specific "single contact points" for EU Member States' authorities to send requests for the removal of unsafe products. These dedicated channels are meant to facilitate communication on product safety issues with the marketplaces. The above companies have established such a contact point by providing an email address specifically dedicated to the market surveillance authorities. Cdiscount, which joined the pledge in July 2019, has followed suit. Wish.com has not formally signed up, yet has also provided a contact point. This information has been shared through the Consumer Safety Network (CSN) but we understand that it may not have reached all MSAs in the Member States. Consequently, in agreement with our colleagues in DG JUSTICE and with the CSN members, we are making these contact points available on the Wiki. The pledge is focused on product safety aspects relating to consumer products. MSAs may therefore use the contact points for specific communication regarding unsafe products offered on the respective e-commerce websites. Some signatories (Alibaba, Amazon) have provided additional contacts for other communications, such as the notification of broader non-compliance issues – see below. In order to facilitate the swiftest possible action by the marketplaces, please pay particular attention to the following: When writing to the contact points, always take into consideration the language indications and the specific guidance provided by the companies and respect data protection rules. The contact details may be shared only amongst market surveillance authorities. They should by no means be made public as this would defeat the purpose of contact channels reserved to enforcement authorities for rapid follow-up and jeopardise their effectiveness. SINGLE CONTACT POINTS Aliba eu. In English only ba productsa (for fety@aliex This email is only for complaints about unsafe products on AliExpress covered by the Pledge. All other AliEx press.com complaints – except those related to IPR infringements – can be addressed to: product_compliance@service. press) alibaba.com Amaz eu- Working languages: English, French, German, Italian and Spanish. Amazon encourages the use of these on authority- languages when contacting them. takedown @amazon. For all other complaints to Amazon: [email protected] com Ebay DL-eBay- Working languages: English, French Authority Reports@ ebay.com Rakut fr- Working languages: English, French en notificatio France ns@mail. rakuten. com Cdisc melanie. Working languages: English, French ount martini@c discount. com  Wish. report- In English only com abuse@wi sh.com Please include in the notification the product ID # or PID- these are located in the URL for each product detail page. It is also helpful for Wish if it is in text rather than an image, which allows them to copy and paste these long strings. They would also like to receive in the notification the country/countries or region where the item in question is non-compliant. Data Protection If you contact the above companies to investigate on their follow-up to a RAPEX notification, please remember not to send them any attachments that include third-party data, such as details of economic operators, without the agreement of the notifying country. Further information Text of the Product Safety Pledge, as signed by the four initiating online marketplaces, 26 June 2018 First progress report on the implementation of the Product Safety Pledge, 30 July 2019