EQUASS Assurance has been awarded to
Sihtasutus Nõo Hooldekodu
Estonia
for the following services/departments:
sotsiaalhooldusteenuse korraldamine
for the period from 18 October 2016 to 18 October 2018
In recognition of its proven
Quality Assurance
in the provision of social services.
Mr. Jean-Paul Essers
Chairman of the EQUASS Awarding Committee
Saatja: Guus van Beek <
[email protected]>
Saatmisaeg: 18. oktoober 2016. a. 11:58
Adressaat: Maarika Aro
Koopia: Keiu Talve; Merle Tomberg
Teema: Re: Nõo Hooldekodu follow up audit report
Tähtsus: Kõrge
Dear Maarika / Keiu,
I h a ve r e vi e w e d t h e a u d i t r e p o r t f r o m SA Nõo Hooldekodu (Reference number EE2016-015) a n d I
c o n c l u d e t h a t t h e s e r v i c e s (w i t h i n th e s c o p e o f th e a p p l i c a ti o n ) o f t h i s o r g a n i z a ti o n
m e e t a l l t h e E Q U AS S a s s u r a n c e c r i t e r i a . B a s e d o n th e delegated power, which
is described in the EQUAS S inter nal procedures and approved by the International EQU ASS
Aw arding Commi ttee, th e s e r vi c e s (w i th i n th e s c o p e o f th e a p p l i c a ti o n ) o f SA Nõo
Hooldekodu (Reference number EE2016-015) w i l l b e c e r ti f i e d w i th E Q U AS S As s u r a n c e i n S o c i a l
S e r vi c e s .
Ac c o r d i n g t h e a gr e e d c o m m u n i c a ti o n p r o c e d u r e , I k i n d l y a s k y o u t o d i s s e mi n a te th e
d e c i s i o n t o c e r t i f y t h e s e r vi c e s (w i th i n th e s c o p e o f th e a p p l i c a ti o n ) o f S A N õ o
H o o l d e k o d u (R e f e r e n c e n u mb e r E E 2 0 1 6 - 0 1 5 ) w i th E Q U AS S As s u r a n c e i n S o c i a l S e r vi c e s .
M a r i e D u b o s t w i l l s e n d t h e c e r t i f i c a te (a n d gu i d e l i n e s f o r u s i n g th e E Q U AS S As s u r a n c e
l o go ) d i r e c t l y t o S A N õ o H o o l d e k o d u (R e f e r e n c e n u mb e r E E 2 0 1 6 - 0 1 5 ) .
Note: an interesting report to read. I would appreciate for future reports to include an overview of
the improvements that are mentioned in the audit report. For follow up audits I would also be good to
report on what criteria they have 'failed' the first time and what they have done to improve their
performance.
Kind regards,
Guus van Beek
European Quality in Social Services (EQUASS)
c/o EPR, Avenue des Arts 8, c/o CCI, B-1210 Brussels
Belgium
Phone: +31653770121
Email:
[email protected] / website: www.equass.be
Van: Maarika Aro <
[email protected]>
Datum: maandag 17 oktober 2016 08:27
Aan: Guus van Beek <
[email protected]>, Marie Dubost <
[email protected]>
CC: Keiu Talve <
[email protected]>
Onderwerp: Nõo Hooldekodu follow up audit report
Dear Marie, Dear Guus,
Attached you’ll find a follow-up audit report and other documents of SA Nõo Hooldekodu EE2016-015.
Please let Keiu to know in case there are some comments about the report.
Best regards,
Maarika Aro
Sotsiaalteenuste kvaliteedi keskus
Arendusspetsialist
Astangu Kutserehabilitatsiooni Keskus
tel +372 687 7223
mob +372 521 3563
[email protected]
Astangu 27 Tallinn 13519
www.astangu.ee
Liitu Astangu uudiskirjaga