Maarika Aro
Saatja: Guus van Beek <
[email protected]>
Saatmisaeg: 22. jaanuar 2015. a. 13:04
Adressaat: Keiu Talve
Koopia: Marie Dubost; Maarika Aro
Teema: Re: Audit report- AS WASA no EST2014-004
Tähtsus: Kõrge
Dear Keiu,
I h a ve r e vi e w e d t h e a u d i t r e p o r t f r o m AS W A S A (n o E S T 2 0 1 4 - 0 0 4 ) a n d I c o n c l u d e t h a t t h e s e r vi c e s
(w i t h i n t h e s c o p e o f t h e a p p l i c a t i o n ) o f t h i s o r g a n i z a t i o n m e e t a l l t h e E Q U AS S a s s u r a n c e c r i t e r i a .
B a s e d o n t h e delegated power, which is described in the EQU ASS internal procedures and approved
by the I nternational EQU ASS Awarding Committee, th e s e r vi c e s (w i t h i n t h e s c o p e o f t h e
a p p l i c a t i o n ) o f AS W AS A (n o E S T2 0 1 4 - 0 0 4 ) w i l l b e c e r t i f i e d w i t h E Q U AS S As s u r a n c e i n S o c i a l
S e r vi c e s .
Ac c o r d i n g t h e a g r e e d c o m m u n i c a t i o n p r o c e d u r e , I k i n d l y a s k y o u t o d i s s e mi n a t e t h e d e c i s i o n t o
c e r t i f y t h e s e r vi c e s (w i t h i n t h e s c o p e o f t h e a p p l i c a t i o n ) o f AS W AS A (n o E S T2 0 1 4 - 0 0 4 ) w i t h
E Q U AS S As s u r a n c e i n S o c i a l S e r vi c e s .
M a r i e D u b o s t w i l l s e n d t h e c e r t i f i c a t e (a n d g u i d e l i n e s f o r u s i n g t h e E Q U AS S As s u r a n c e l o g o )
d i r e c t l y t o AS W AS A (n o E S T2 0 1 4 - 0 0 4 ) .
Kind regards,
Guus van Beek
European Quality in Social Services (EQUASS)
c/o EPR, 15, Rue de Spa , B-1000 Brussels
Belgium
Phone: +31653770121
Email:
[email protected] / website: www.equass.be
Van: Ke iu Talve <
[email protected]>
Datum : dinsdag 13 januari 2015 08:25
Aan: Guus van Beek <
[email protected]>
CC: Marie Dubost <mdubost@e pr.e u>
Onderwerp: RE: Audit report- AS WASA no EST2014-004
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Dear Guus,
I’m sending back the improved audit re port of AS WASA.
Keiu
EQUASS Eesti
Astangu KRK
Tel: +372 5682 9104
www.equass.ee
www.astangu.ee
From: Guus van Beek [mailto:
[email protected]]
Sent: Friday, January 09, 2015 1:55 PM
To: Keiu Talve
Cc: Marie Dubost
Subject: Re: Audit report- AS WASA no EST2014-004
Importance: High
Dear Keiu,
I reviewed the audit report of AS WASA no EST2014-004. Based on the review I have the follwing comments / remakrs:
1. Some statements / elaborations of strength are poor and/or do not add much information on how the criteria
are met:
1. Examples:
1. “ Th e s o c i a l s e r vi c e p r o vi d e r c o l l e c t s f e e d b a c k (w r i t t e n , ve r b a l ) f r o m p e r s o n s
s e r ve d a n d p a r t n e r s . (c r i t e r i a 3 ) ;
2. " Th e m a n a g e m e n t o f s o c i a l s e r vi c e p r o vi d e r e s t a b l i s h e d a n d d o c u m e n t e d a n
a n n u a l p l a n n i n g a n d r e vi e w p r o c e s s . (c r i t e r i a 5 )
3. " Th e s o c i a l s e r vi c e p r o vi d e r a s k s w r i t t e n a n d ve r b a l f e e d b a c k f r o m a s t a f f
r e g u l a r l y f o r p l a n n i n g . ” (c r i t e r i a 1 3 ) ;
4. " Th e s o c i a l s e r vi c e p r o vi d e r h a s d e ve l o p e d t h e i r p o l i c y o f e t h i c s .’ (c r i t e r i a 2 0 )
2. The feedback on criteria 11: “ E va l u a t i o n o f t r a i n i n g s s h o u l d b e i m p r o ve d a n d b a s e d o n w r i t t e n
f e e d b a c k o f t r a i n e d s p e c i a l i s t s . ” g i ve s t h e i m p r e s s i o n t h a t t h e o r g a n i s a t i o n d o n o t m e e t
the requirement on the indicators 21 and 22.
3. Th e f e e d b a c k o n c r i t e r i a 1 9 : " E s t i m a t i o n o f a c t i vi t i e s t o f a c i l i t a t e t h e p e r s o n s e r ve d i n
h a vi n g a c c e s s t o a d vo c a t e s o r s u p p o r t i n g p e r s o n s s h o u l d b e b a s e d o n m o n i t o r i n g . Th e r e i s
n e e d t o a n a l y s e t h e s i t u a t i o n a n d h a ve s o m e d a t a o r s i t u a t i o n d e s c r i p t i o n .” g i ve s t h e
impression that the organisation do not meet the requirement on the indicator 38.
4. Th e f e e d b a c k o n c r i t e r i a 2 1 : " D u r i n g p r e p a r i n g r e h a b i l i t a t i o n p l a n f o r c l i e n t s , w h i c h l a s t s
several years, specialist should turn attention, whether and how client could be supported
r e g a r d i n g t h e i r a b u s e . I t i s r e c o m m e n d e d t o d e ve l o p g u i d e l i n e s f o r s p e c i a l i s t s b y s e r vi c e
p r o vi d e r r e g a r d i n g p r e ve n t i n g p h y s i c a l , m e n t a l a n d f i n a n c i a l a b u s e o f c l i e n t s s e r ve d .
I mp r o ve d d o c u me n t a t i o n o r s u g g e s t i o n s s h o u l d r e f l e c t m e t h o d s , w h i c h a r e i n u s e t o
p r e ve n t d i f f e r e n t k i n d o f a b u s e o f c l i e n t s . ” g i ve s t h e i mp r e s s i o n t h a t t h e r e a r e n o
p r o c e d u r e s f o r p r e ve n t i n g p h y s i c a l , m e n t a l a n d f i n a n c i a l a b u s e a n d t h e r e f o r e n o me e t t h e
r e q u i r e me n t s o f i n d i c a t o r 4 1 .
I k i nd l y ak s yo u t o d is c us s t he is s ues ab o v e wi t h th e au d it or a n d t o r e v i e w a nd adj us t th e c on t en t
of t h e r ep or t ( or t he r e s u lts / r ec om m en da t io n of t h e as s es s m ent) .
Kind regards,
Guus van Beek
European Quality in Social Services (EQUASS)
c/o EPR, 15, Rue de Spa , B-1000 Brussels
Belgium
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Phone: +31653770121
Email:
[email protected] / website: www.equass.be
Van: Keiu Talve <
[email protected]>
Datum: donderdag 8 januari 2015 09:07
Aan: Guus van Beek <
[email protected]>, Marie Dubost <
[email protected]>
Onderwerp: FW: Audit report- AS WASA no EST2014-004
Hello,
I’m sending again the audit report that I’ve sent just be fore Christ mas for reviewing.
Keiu
From: Keiu Talve
Sent: We dnesday, December 17, 2014 1:32 PM
To: Marie Dubost (m dubost@e pr.e u); Guus van Beek (equass@xs4 all.nl)
Cc: Maarika Aro
Subject: Audit report- AS WASA no EST2014-004
Dear Marie, Dear Guus,
Attache d you’ll find an audit report and ot her documents of AS W ASA, no EST2014-004.
Please let me know in case there are some comments about the re port.
We are expecting 3 m ore audit report s befo re the end of this year. It is OK if the response
comes in the beginning of January.
Regards,
Keiu
EQUASS Eesti
Astangu KRK
Tel: +372 5682 9104
www.equass.ee
www.astangu.ee
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