EQUASS Shadow audit report
Nam e of t h e o bs er v er Ra i n S e pp i ng
Nam e of t h e a ud i tor Ma tt i L i l l e vä l i
Nam e of t h e a ud i te d o r ga n is at i on P äe v ak es k us Kä o
au
Dadtes
it e dof t he au d it 10- 1 1. 0 6. 2 01 3
EQ U AS S Lic e ns e H o l d er EQ U AS S Es t o ni a
Nam e of EQ U A S S c o o r d in at or K ei u T al v e
A s ho rt de s c ript ion o f t h e o bs e rv at ion of t he au dit .
1.) Au di t p ro c es s :
T he a u d it wa s c o n duc te d v er y s m oo th l y a nd ef f ec t i v el y t ha nk s to th e he l p of t he
s o c ia l s er v ic e pr o v i de r c oo pe r a t io n. T h e m ana g em ent of “Pä e vak es k us K äo” an d
its em pl o ye es wer e f u ll y de v ot e d a nd c on t ri bu te d 1 0 0% t o t he t as k s s uc c es s f ul
im pl em ent a ti o n.
T he t ot a l im pr es s i o n i n s oc i a l s er v ic e pr o v i der l oc at i on was v er y pos i t i v e , d ur in g
th e h as t y wor k da y th e em p lo ye e s a l wa ys t ook th e tim e t o in t era c t wit h par e nts of
th e ir c a re t ak er s . I n c o n ver s a ti o ns wi t h s e ver a l p ers o n s er v e d ( or wi t h le g al
rep res e nt at i v e) , t h e y a ls o c onf er r e d t ha t.
W hile ex am in in g th e doc um en ts , I m ad e a n obs er v at i on t ha t t h ere was s om e
i nc o ns is t e nc y i n te r m ino l o g y. Som e d oc um e nt t i tl es d i d n ot op e n t he s ubj ec t t o i ts
us u a l c o nt e nt . Im pr o v em ents pr o p os a ls an d s at is f ac t i o n i nq u ir es ad a pt at i o n i nt o
work - ro ut i n e ne e ds m o r e t im e a n d ef f ort .
Dur i n g t h e a u d it we d is c us s e d v ar io us p os s ib i l it i es t o im pro v e t h e qu a l it y of
ex is t i ng d oc um en t at i on a nd d es ig n : how m ak e th em m ore c om pre he ns i v e ,
un d ers t a nd a b le a n d e as ier t o us e . T he s oc i al s er vic e pr o v i der m an a gem e nt a n d
s taf f were g e nu i ne l y i nt er es t ed i n f u rt her s ys tem at ic im pro v em ents i n ac t i v it i es
an d pr oc es s es .
Note: The programme of the audit (site visit) must be attached to this report.
2.) C lo sin g r em ar k
S om e c o- o p er at i ons wi t h s t ak eh o ld ers an d prof es s i o na l p art n er s wer e r ec or d ed
s c hem at ic a l l y, t he r ig h t c on t en t of ac t i v it i es op e ne d s l i g ht l y.
I s a w d if f er e nt o p p or t un i t ies f or d e v e lo p i ng j oi ne d ac t i v it i es wit h l oc a l c om m uni t y
an d im pro v i ng th e i nd i c at or s f or m eas ur i ng t he r es u lts of th e im pro v em ent ac t i o ns .
Des p it e t hes e c om m ents I am c on v inc e d t ha t “Pä e v ak es k us Kä o” m et t h e EQ U A S S
As s ura nc e c r i ter i a.
F in a l l y, i t wa s i ns p ir i ng to s e e h o w a u di t o r an d s oc ia l s er v ic e pro v i d er work i ng
to g et her to c r ea t in g s us t a in a b le qu a l it y c u l t ure her e a n d n o w. In f utur e I h o pe to
tak e a p art of t h is c on t i nu o us im pr o v e m ent .
.
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Programme:
10.06.2013
8.45 – 9.00 Meeting start -up (Location Käo)
9.00 – 12.00 Looking throw the Käo documents
12.00 – 13.00 Lunch
13.00- 14. 00 Meeting with qualit y manager
14.00 – 15.30 Meet ing with clients
15.30 – 16.30 Meet ing with personnel
11.06.2013
8.30 – 10.00 Meeting with f under (Locat ion Pae)
10.00 – 11.00 Meet ing with clients (Location Pae)
11.00 – 12.00 Looking throw the Pae documents
12.00 – 13.00 Lunch
14.00 – 14.30 Meet ing with personnel (Location Maleva)
14.30 – 15.30 Meet ing with MD (Location Maleva)
15.30 – 16.00 Wrapping up and f eedback(Locat ion Maleva)
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Kristi Reimets
Saatja: Keiu Talve
Saatmisaeg: 17. detsember 2013. a. 11:54
Adressaat: Kristi Reimets
Teema: FW: shadow audit report
Manused: Shadow audit Päevakeskus Käo.doc
From: Keiu Talve
Sent: Thursday, August 01, 2013 12:12 PM
To: Guus van Beek (
[email protected])
Subject: shadow audit report
Hi,
Here is the second shadow audit report from the same audit (Käo Päevakeskus, June 2013) by Rain Sepping.
(Personally I do not feel too comfortable with him as he needs lots of guidance and the terminology he uses is not
from social sector but we might of course give him a chance) :)
Keiu
EQUASS Eesti
Astangu KRK
Tel: +372 5682 9104
www.equass.ee
www.astangu.ee
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