Vastus Käo auditi kohta- raport parandustega

Saatja: Keiu Talve </o=Sotsiaalministeerium/ou=First Administrative Group/cn=Recipients/cn=Keiu.Talve> Saaja: 'Guus van Beek', Marie Dubost, Jan Spooren Teema: RE: EQUASS Assurance Päevakeskus Käo- EST2013-01 Dear Guus, Thank you for your remarks. The auditor has made some improvements to the report and you’ll find the file attached. Enjoy your vacation! Keiu Talve EQUASS Eesti Astangu KRK Tel: +372 5682 9104 www.equass.ee <http://www.equass.ee> www.astangu.ee <http://www.astangu.ee/> From: Guus van Beek [mailto:[email protected]] Sent: Monday, June 24, 2013 4:54 PM To: Keiu Talve Cc: Marie Dubost; Jan Spooren Subject: Re: EQUASS Assurance Päevakeskus Käo Importance: High Dear Keiu, I reviewed the audit report of Käo Päevakeskus. ( the applicant should have an unique registration number. (I.e. EST2013 – 01) Please contact Marie about the way this should / could be created. Some remarks: 1. No all guidelines for writing the audit report have been taken into account (I,.e. the way telephone numbers are expressed (+ <international acces code> <telephone number>); The agreed issued for improvement should be stated as SMART objectives; summarizing the suggestions for improvement on each criteria in the closing remarks) 2. The auditor has identified issues for improvement for 10 criteria. These should be summarized and listed in the closing remarks. (see guidelines for writing the audit report) 3. One of the improvement actions (section 4) is to establish / develop procedure of internal auditing. This sound very strange. According the EQUASS criteria the system for internal auditing should already be there. (see indicator: 74a: the organization carries out internal audits on its service delivery processes) There is inconsistency in validating this while saying that the development of a system for internal auditing needs to be developed. Based on the results of the review (see above) I cannot approve the audit report. I kindly ask you to contact the auditor and to ask him to write the report in line with the given guidelines and to assure that the report does not reflect inconsistencies in performance and improvement actions. Kind regards, Guus van Beek European Quality in Social Services (EQUASS) c/o EPR, 15, Rue de Spa , B-1000 Brussels Belgium Phone: +31653770121 Email: [email protected] <mailto:[email protected]> / website: www.equass.be <http://www.equass.be/> Van: Keiu Talve <[email protected]> Datum: vrijdag 21 juni 2013 10:04 Aan: Guus van Beek <[email protected]> CC: Marie Dubost <[email protected]> Onderwerp: EQUASS Assurance Päevakeskus Käo Dear Guus and Marie, Attached you will find documents from Käo Päevakeskus EQUASS Assurance audit in Estonia in 10-11 June 2013. Best regards, Keiu Talve EQUASS Eesti Astangu KRK Tel: +372 5682 9104 www.equass.ee www.astangu.ee <http://www.astangu.ee/>