Saatja: Igors Klavins (LV) <
[email protected]>
Saaja: SKA Info, Maret Maripuu
Teema: Supporting Latvia: Best Practice Sharing Interview | “Increasing the quality and efficiency of social services”
Tähelepanu! Tegemist on väljastpoolt asutust saabunud kirjaga. Tundmatu saatja korral palume linke ja faile mitte avada.
Good day!
My name is Igors Kļaviņš, and I represent PricewaterhouseCoopers SIA (PwC).
PwC is acting as a consultant to the Ministry of Welfare of the Republic of Latvia in the development of the General Part of the Description of the Social Services Quality Monitoring System. This project is being implemented within the broader initiative “Increasing the quality and efficiency of social services,” which is funded by the European Social Fund Plus (ESF+).
The primary aim of this project is to provide recommendations for the creation of general quality standard for social services in Latvia. This is intended to enhance both the quality monitoring tools and the overall standard of social services in the country.
The scope of the project includes:
* Preliminary assessment and of best practice review.
* Development of social care quality standard, criteria and indicators.
* Social service quality monitoring methodology and applicable tools.
* Development of instructional curriculum.
* Quality grading system and proposals for self-assessment and reporting of results.
* Pilot project, clarifications, proposals and consolidated version general quality standard for social services.
Together with the Ministry of Welfare of the Republic of Latvia, we have selected Republic of Estonia as a benchmark for best practice. Currently, we are reviewing publicly available information, and we would greatly appreciate the opportunity to gain deeper insights through an interview with specialists from Social Insurance Board of Republic of Estonia.
During the interview, we are particularly interested in learning about your experience in developing general standards of quality for social services, as well as your approaches to monitoring and ensuring the quality of these services.
Would you be available for a remote interview via Microsoft Teams during the second half of January, with a preliminary duration of 90 minutes? If yes - could you please inform us of your available dates and time slots?
We already have a general list of interview questions prepared and can share them with you in advance if it would help to better organise the interview.
If you have any questions, or need further information, please feel free to contact me at:
[email protected]<mailto:
[email protected]>.
Thank you in advance for your consideration and participation. Your contribution to the interview will be highly valued.
Best regards,
PricewaterhouseCoopers SIA
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