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542925 542924 6524352 542924 Victim Support Europe (VSE) Member Evaluation Survey 2026 Victim Support Europe (VSE) Member Evaluation Survey 2026 Thank you for taking 10–15 minutes to complete this evaluation survey. Your feedback is directly linked to our European operational grant and will shape how the VSE Secretariat optimises its resources to better support your frontline reality. Respondent Profile What is your role within your organisation ? (Select all that apply) Director / Executive Director Service Manager / Helpline Coordinator Policy Officer / Advocacy Manager Legal Officer Project Officer Administrator Other What is your organisation's membership status with VSE? Full Member Associate Member Observer / Non-member partner Policy Impact &amp; Legislative Advocacy This section evaluates VSE’s effectiveness in influencing legal frameworks and harmonising standards across the EU. To what extent has your national context been adequately represented by the VSE Secretariat when developing unified position papers on major EU legislative updates (e.g., the Victims' Rights Directive)? Completely Represented Mostly Represented Neutral / Unsure 989518 336863 Somewhat Disregarded Completely Disregarded 542925 542925 6524353 542925 How well does VSE’s current approach strike the right balance between "speed-to-market" in Brussels and giving national chapters sufficient time to consult? Excellent balance Good balance, but occasionally rushed Poor balance; we frequently do not have enough lead time to respond Unsure / Not applicable 894343 176215 Can you elaborate? Which of the following resources from VSE do you need most to successfully lobby your national government, ministries, or parliament to turn European standards into binding law? (Select your top 3) Comparative legal briefs across EU Member States National advocacy toolkits customised to local political environments Direct collaborative events (e.g., VSE staff joining national political panels/briefings) Statistical data or academic/scientific research briefs on emerging victim issues Implementation guidance and practical examples of how other Member States have transposed and implemented EU legislation Model legislative provisions or drafting suggestions for national laws Economic evidence, cost-benefit analyses and impact assessments demonstrating the value of victim support and victims' rights Advocacy support materials (key messages, talking points, briefing notes and presentation templates) Access to good practices and case studies from other victim support organisations Training on advocacy, public affairs and engagement with policymakers 989507 337284 Data and evidence on implementation gaps, compliance and enforcement of victims' rights Support on strategic litigation and use of European legal standards to advance victims' rights 894334 226438 Other (please specify) Technical Support for Digitalisation This section focuses on technical support provided by VSE. 542925 542926 6524353 542926 Please rate your satisfaction with the support VSE provides through the Centre of Excellence Highly satisfied Somewhat satisfied Neutral/ N/A Somewhat Dissatisfied Highly Dissatisfied 894334 175661 Explain Running multi-channel victim support services (phone, online, chat, messaging and other digital channels) is resource-intensive . How can VSE best support your organisation in securing sustainable and long-term funding? (Select up to 3) Providing training on accessing EU funding programmes and grant opportunities Supporting the development of project proposals and fundraising strategies Advocating for dedicated national and regional public funding for victim support services and helplines Promoting the inclusion of victim support services in the implementation of the revised Victims’ Rights Directive and national victims’ rights strategies Facilitating partnerships with foundations, philanthropic organisations and private-sector actors Supporting the development of evidence, data and cost-benefit analyses demonstrating the value of victim support services Providing guidance on sustainability planning and service development Raising awareness among policymakers about the importance of long-term funding for victim support services 989507 -7697 Supporting the development and sustainability of the 116 006 victims’ helpline 894334 146169 Other (please specify) Network Effectiveness &amp; Quality Accreditation This section evaluates VSE’s quality accreditation framework as a mechanism to guarantee a standard of care across Europe. Has your organisation participated in the VSE quality accreditation process? Yes, we have completed it 989518 578278 We are currently undergoing the process No, but we plan to do so in the future No, and we do not intend to participate 542925 542927 6524353 542927 What support or services do you expect from the VSE Secretariat to help your organisation successfully navigate and complete accreditation? (Select all that apply) Templates, model policies and documentation packages Training webinars and practical workshops Regular peer-mentoring groups with members who have completed it Preparatory remote auditing and self-assessment checklists On-site physical audits conducted by VSE specialists 989507 336799 The development of localised , language-specific auditing criteria to reduce barriers None of these. 894334 225953 Other (please specify) Capacity Building &amp; Knowledge Exchange This section assesses how well VSE’s central expertise filters down to your frontline staff and volunteers. How well do you feel VSE’s central training initiatives and materials filter down to your frontline workers and volunteers who speak to victims daily? Exceptionally well; easily adaptable to frontline staff Adequately; requires minor modification for local use Neutral / Unsure 989518 483480 Poorly; remains too conceptual or high-level for frontline reality Not at all; we do not utilise VSE trainings for frontline staff Comment 1128610 103727 542925 542925 6524353 542925 Which emerging issues should VSE prioritise in future curricula on the VSE Hub training [EA|V1] platform? (Choose 3 most relevant) Data Privacy &amp; Cyber Security for Victim Services Cybercrime, Online Fraud and Scam Victim Support; AI-enabled Harms, Deepfakes and Technology-Facilitated Victimisation Trauma-Informed Practice and Reducing Secondary Victimisation Individual Needs Assessment, Risk Assessment and Protection Planning Child Victims and Child-Friendly Justice Supporting Victims with Multiple and Intersecting Vulnerabilities Monitoring, Data Collection, Evaluation and Cost-Benefit Analysis Effective Use of AI and Digital Tools in Victim Support Services 116 006 Helpline Operations, Quality Standards and Referral Systems 989507 336704 Specialised Psychosocial Support for Victims of Violent Crime (e.g., Terrorism, Road Collisions) Legal training regarding updates to the EU Victims' Rights Directive 894334 226481 Other (please specify) To bring Brussels policy strategy closer to your frontline reality, what instruments should VSE prioritise ? Peer-to-Peer Exchanges: Staff/volunteers moving between different national member chapters to share local practices. Secretariat Exchanges: Staff moving between the Brussels HQ and national offices. Thematic webinars Regular call between national teams and team in Brussels National policy and practice roundtables to gather frontline evidence, emerging trends and implementation challenges. Member-led communities of practice or working groups on specific themes (e.g. cybercrime, child victims, compensation, terrorism, 116006). Annual advocacy and implementation forum bringing together members and EU policymakers to discuss national challenges and solutions. A mechanism for integrating themes, evidence and messages from national awareness campaigns into VSE’s EU-level communications, policy advocacy and Brussels-based campaigns. 894334 146271 Other (please specify) Communications &amp; Digital Authority This section measures the domestic value of VSE’s high-level media profiling and organic digital reach. 542925 542922 6524352 542922 How would you rate the quality of your communication with the VSE secretariat? 733276 114007 Explain How does VSE’s high-level Brussels media profiling (e.g., political statements, EU press interviews) benefit your organisation domestically? High benefit; it elevates our credibility with national policymakers Moderate benefit; it raises awareness but doesn't impact us directly 894334 417221 Minimal to no benefit; domestic audiences do not track Brussels media outlets Comment. Where should VSE focus its external communication and co-developed digital campaign efforts to help your organisation ? (Select your top 2) Active social media updates (Facebook, Instagram) detailing campaign templates we can reuse Co-developing localised digital campaigns to actively raise helpline/chat visibility Generating high-profile mainstream press pieces across international news outlets Developing EU-wide awareness campaigns on victims’ rights, access to support and the 116 006 victims’ helpline Amplifying national campaigns, victim stories and good practices through VSE’s European communication channels 894334 146509 Other (please specify) Open Feedback 733276 375710 Are there any specific services, tools, or support mechanisms you expect VSE to develop that you do not currently receive? 733276 375890 (Optional) Please share any constructive feedback regarding your day-to-day interactions, communication efficiency, or resource coordination with the VSE Secretariat staff. Thank you for your valuable input. The anonymised data from this survey will be used to enrich our annual operational evaluation report and optimise our strategic work plan. Saatja: [email protected] Saaja: "[email protected]" <[email protected]> Teema: VSE Members’ Survey 2026: We Value Your Feedback Kuupäev: 2026-06-17 14:22 Tähelepanu! Tegemist on välisvõrgust saabunud kirjaga. Tundmatu saatja korral palume linke ja faile mitte avada. Dear VSE Member, My name is Patrick Wauters, and I have been appointed as the independent external evaluator responsible for conducting the 2026 VSE Members’ Survey. As a member of the VSE network, your perspective is essential. This survey provides an opportunity for you to share your views on the support, services, activities, and advocacy provided by VSE, as well as on the challenges and priorities facing your organisation. Your feedback will help inform VSE's future priorities and help ensure that its resources are directed towards the areas that matter most to members. The survey should take approximately 10–15 minutes to complete and will remain open until 30 September 2026. 👉 Click here <https://www.surveymonkey.com/r/NZXXLJG> to take the survey. If you would like to consult with colleagues before responding, or delegate specific sections to colleagues with particular expertise, you will also find a Word version of the survey attached to this email. This can serve as a reference document to gather internal input before submitting your final responses via the online survey. I would like to assure you that the survey is being administered independently and that all responses will be treated confidentially. Findings will be reported in an aggregated form only, meaning that individual responses will not be attributed to any person or organisation. I therefore encourage you to take this opportunity to share your experiences and views openly. Every response contributes to a clearer understanding of members' needs and strengthens the support VSE can provide across its network. Should you have any questions regarding the survey or encounter any technical difficulties, please do not hesitate to contact me at [email protected] <mailto:[email protected]> Thank you in advance for your time and valuable contribution. Kind regards, Patrick Wauters External Evaluator Sent with <https://proton.me/mail/home> Proton Mail secure email.