Question

Saatja: Oliver Gailan Saatmisaeg: neljap�ev, 21. veebruar 2019 09:27 Adressaat: '[email protected]' Teema: RE: ICPEN Question on Telecommunication Services Superintendence Industry and Commerce Colombia Dear Cristina, In Estonia the competent authority is Consumer Protection and Technical Regulatory Authority If you need further assistance or have any questions please contact me. With best wishes Oliver Gailan Head of Communications and Media Services Division +372 667 2080| [email protected] www.ttja.ee Consumer Protection and Technical Regulatory Authority S�le 23A, 10614 Tallinn From: [email protected] <[email protected]> On Behalf Of [email protected] Sent: Tuesday, January 29, 2019 12:41 PM To: [email protected] Subject: ICPEN Question on Telecommunication Services Superintendence Industry and Commerce Colombia Importance: High Dear ICPEN Members and Partners, Please find the questions on the supervision of Telecommunication Services from the Colombian Superintendence of Industry and Commerce below. *** The Superintendence of Industry and Commerce of Colombia has as one of its multiple functions the protection of users on communication services. In this sense, the Superintendence receives and resolves complaints on issues related to invoices, termination of communication services, contract terms on the provision of communication services, number portability, international roaming, and services equipped with 4G technology. This year, the Deputy Superintendence for Consumer Protection of the Superintendence of Industry and Commerce (SIC) of Colombia has decided to establish cooperative ties with the authorities in the world that share its same functions. For this reason, we would like kindly ask you if your agency has users protection on communication services faculties in its mandate. If this is not the case, we would like to ask you to provide us with the name of the agency in your country in charge of this function and if it is possible with the contact of the coordinator of international affairs. We would highly appreciate to receive your reply by 13 February 2019 at [email protected]. Kind Regards, Cristina Rodr?guez Corzo Coordinadora Grupo de Trabajo de Asuntos Internacionales | International Affairs Coordinator Superintendencia de Industria y Comercio Tel: (57) (1) 5870000 ext. 10630 *** On behalf of the Colombian Superintendence of Industry and Commerce and with kind regards, The ICPEN Secretariat