Päring

Yours Email March 16, 2017 Ours March 21, 2017 No 22-1/17-0470-002 Estonia – Emergency services Dear Patricia, Here are our answers to your questions : W hich are the mandatory emergency services numbers in Estonia? Estonian national emergency service number is 112 I s there a national database where the end user details have to be published by telecom operators for emergency services purposes? We do not have national database for this purpose . W hat are the requirements or technical specifications for the routing of the call to the emergency service? Are these available on the TJA's website? According to our legislation, a communications undertaking providing telephone or mobile telephone services shall give higher priority to the calls to emergency number 112 in comparison with the rest of the traffic. (Regulation No 140 of the Government of the Republic of June 22, 2006). Electronic Communications Act (hereinafter ECA) section 88: (1) A communications undertaking providing telephone or mobile services must organise the operation of the communications network such that establishing of connection to the national emergency numbers and the single European emergency number "112" is guaranteed free of charge over each communications network. (1 1 ) Upon providing mobile telephone services, a communications undertaking is required to ensure access to the single European emergency call number "112" by the short message service ( SMS ) for notification of emergencies over its communications network. (2) A user of communications services is required to enable calls to be placed to national emergency numbers and the single European emergency call number "112" for notification of accidents, or to forward such messages themselves. If the communications undertaking does not provide an opportunity to establish a connection over the communications network to the national emergency number and the single European emergency call number "112", it is mandatory explicit exclusion of such opportunity in the communications services contract ( ECA , subsection 96(1) clause 13). Upon restricting the provision of communications services, the possibility to establish a connection to the national emergency numbers and the single European emergency call number "112" free of charge must be maintained (ECA, subsection 98(5) ) . W hat are the requirements linked to the CLI transmission? For calls placed to national emergency numbers, the single European emergency call number "112" and one short number of the security authority, the communications undertaking specified in subsection (1) of this section shall make available, free of charge, the telephone number of the caller and information on the location of the caller to the national emergency service, the alarm centre and the security authority. ( ECA , sub section 88(3) ). I s there are any specific requirements for a VoIP provider when offering access to emergency services? A ny other specific information the VoIP operator should provide to its customer? There are not any specific regulations for VoIP providers. Estonian Elect ronic Communications Act in English is available on the web site https://www.riigiteataja.ee/en/eli/520052016001/consolide Please notice that Voxbone is providing electronic communications service cl a ssified as „othe r communications service“ , but the rules described above are for the telephone and mobile telephone service providers. Wi t h kind regards, Anne Tuisk Chief Specialist of Communications and Media Services Department