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D UNIVERSAL O. POSTAL UPU International Bureau To: Weltpoststrasse 4 3015 BERNE — Union member countries SWITZERLAND — Governmental authorities T+41 313503111 F+41 313503110 — Regulators www.upu.int — Designated operators Contact: Mr James Hale For information: T +41 31 350 39 50 — Consultative Committee members [email protected] — Restricted unions Berne, 5 December 2022 Reference: 4873(DPRM.SUFS)1 127 Subject: 2023 update to the UPU Guide to Postal Social Services Dear Sir/Madam, Many designated operators oifer sociai services in areas such as health, education, community deveiopment and government administration. The UPU supports this diversificaton of postal operations as a strategic response to the pace of technoiogicai and sociai change, enabling designated operators to generate additional revenue, ncrease competitiveness, remain reievant and support the United Nations Sustainabie Development Goais. A project to review, summarize and promote postai social services was iaunched in November 2019, with sponsorship from the Japanese Ministry of Internai Affairs and Communications. in 2021, this project cuimi nated in the pubiication of the UPU Guide to Postai Sociai Services, which can be downioaded from the UPU website at www. u pu. intlen/Publications/Postai-Sociai-Services/U PU-Guide-to-Postal-Sociai-Services. The guide was very weIi received and has been used extensiveiy to advocate for a stronger sociai role for the postal sector. However, 1 am aware that this pubiication does not iist ali of the sociai services that Posts offer. in addition, innovations have taken piace snce the first questionnaire was issued in 2019, the most notabie ofwhich are perhaps the new sociai services deveioped in response to the COV1D-1 9 pandemic. The international Bureau wiii therefore pubiish an update to the guide in 2023 and requests that you complete the oniine questionnaire accessibie at the iinks beiow to support this process. — Arabic: www.surveymonkey.com/r/ZZP6XBR — Engiish: www.surveymonkey.com/r/LK2FMPT — French: www.surveymonkey.com/r/LKSSG3C — Portuguese: pt.surveymonkey.com/r/5KYP6RJ MAJANDUS- JA — Russian: ru.surveymonkey.com/r/855VY75 K011JNIKATSI00N)MINtSTEERIUM Spanish: pt.surveymonkey.com/r/LKV3ZBJ 15. 12. 2022 —  2 Section A contains general questions about the services offered, with a view to obtaining feedback on the contents of the guide and on the type of support that should be offered by the International Bureau. Section B provides the opportunity to review the tables contained in Annex 2 to the 2021 edition of the guide (appended hereto as Annex 1), which list the postal social services offered by each member country, and to indicate any changes to be made in the new edition. Section C is intended to gather feedback on the process of introducing social services as a response to COVID-1 9. Your contribution is very important; this is an opportunity to gain international recognition for your achievements and to support other designated operators in their service diversification. We kindly request that you coordinate responses from your countrys ministry, regulator and designated operator(s), and complete the questionnaire onhine by 31 January 2022. If you have any questions, please do not hesitate to contact us at [email protected] Yours faithfully Sivndram Director of Pohicy, Regulation and Markets -1 — —— — — — —  Annex 1 to Ietter4873(DPRM.SUFS)1127 of 112 1 UPU GUIDE TO PosrAL SOCAL SERvcEs 5 December 2022 Annex 2 SociaI service types offered by member countries or territories Tabies 3 to 8 ist the types of social services dentified for individual member countries or territories, combining information from the questionnaire, desktop studies and social media posts during the COVID-19 pandemic. These tabies present a summary of the social service types identifled through the research for the guide, although it is Iikelythat the majority of Posts provide some type of social service. The tabies are followed by figure 5, which presents a regional breakdown for six broad social service categories. TABLE 3— TYPES OF SOCIAL SERVICES IDENTIFIED IN AFROCA (N0T INCLUDING ARAB COUNTRIES) x x x x x x x x x x x x  Annexes 1113 * TABLE3—TYPES OF SOCIAL SERVOCES IDENTIFIED ON AFROCA 1) f L 0 0) 2— 0 D 0 — jNOTONCLUDONG — 0 0) > ‘ . : E . -o c - . - 0 - -o , 0 ‘° >. -— 0 - 0 - ARABCOUNTRIES) < 0) a r03 L) U U 0 Z Z o 1— D r r-J Transport servces - operation or ticket X X X X X X X sales Administrative 0 assistance for migrants Poverty reduction parc&s and LJ donations (aid) Services for homeless people Recrijitment or apprenticeships for migrants Socia uses for postal buildings 114 1 UPU GWDE ro POSTAL SOCIAL SERvcEs E TABLE 4— TYPES 0 -o ci 0) (0 £0 OF SOCIAL SERVICES >‘ .0 -D (0 IDENTIFIED IN c c 0 (0 <.a3 t0 (0 c 0 c c 0 c c THE ARAB REGION -c 0 0. (0 0 (0 -o 0) (0 -D > - -o G) 0 E D (0 -D 0 E 0 0 t0 1’1 VI x x x x x 1I x Transport services operaton or ticket sales x Administrative assistance for migrants x x Poverty redudion parcels and donations (aid) x Services for homeless peopie Recruitment or apprenticeships for migrants Social uses for postal buildings Befriending and maintenance services  Annexes 1115 E TABLE 4— TYPES 0 -o 0• 0) 01 (0 OF SOCIAL SERVICES > •0 (0 (0 ODENTIFIED ON 0 0 0 0 :3 c c 0 cl 0 c c c 0 0• ‘0 0 (0 ‘0 co) (0 0) THE ARAB REGION 0) 01 -c •0 > -o -0 0 E i :3 ‘0 c •E E E 0 cl) (0 :3 0 0 tOi vi 116 1 UPU Guw o POSTAL SocA1 SERvcEs Administrative 0 assistance for migrants Poverty reduction parcels and X X donations (aid) Services for homeless people Recruitment or apprenticeships for migrants Sorial uses for postal buildings  Annexes 117 TABLE 5— TYPES OF SOCIAL SERVICES ODENTIFIED ON ASIA-PACOFOC 1 118 1 UPU GWDE io PoarAl SocAL SERVCE5 TABLE 6— TYPES c OF SOCIAL SERVICES > 0 IDENTIFIED IN i) 0 EUROPE AND THE 1 0 c COM MONWEALTH “, (0 c OF INDEPENDENT c ‘0 C0 ‘0 -U STATES (CIS) 13 ‘0 -Q -c 0 0 c0 31) vi xx x x x xx x x x x x xxx x xx xxx x x Transport services x xx x - operaton or ticket sales Administrative assistance for migrants Poverty reduction parcels and X X X donations (aid) Services for homeless people Recruitment or 1; apprenticeships for migrants Social uses for postal buildings 8efriending and mainteflanCe services  Annexes 1119 TABLE 6— TYPES c OF SOCIAL SERVICES > 0 03 c IDENTIFOED IN 10 N 0 EUROPE AND THE 13, 0• 1) c 13 0 •0 (0 COMMONWEALTH c -U 0• c 03 0) c II, c 10 > 10 (0 31) c OF INDEPENDENT (0 (0 (0 -c c > c 3-: c (0 10 0) 31) c 10 10 (0 (0 0 10 (0 c c 0) •0 c (0 :3 c 03 03 >-, 10 •0 c c 0) (0 E 0) STATES (CIS) -D E 0) (0 cl > 133 N 0 c 23 (0 N 01 :3 -c (0 0 0 E 0 :3 0) 10 0 10 0 (0 0) 0 (0 3-) 3—) 120 1 UPU GWDE TO POSTAL SOCAL SEavcEs Administrative assistance for j migrants u .E 1 Poverty reducbon parcels and v ovc donations (aid) Services for homeless people Recruitment or apprenticeships for migrants 0. Social uses for posta! buildings Befriending and maintenanCe services  Annexes 121 0• 0) TABLE 7— TYPES OF 31) 0 0: (0 03 SOCIAL SERVICES :3 c -D > 0• IDENTIFIED IN LATIN 03 ci (0 0 03 (0 0) AMERICA AND THE (0 (0 (0 0: (0 0 (0 0) c (0 (0 :3 >‘ (0 c 0 0: 0 -D (0 ‘0 > 0) CARIBBEAN •0 (0 c 0 (0 (0 (0 0 03 E :3 (0 :3 c (0 0) 0 (0 E E (0 > 3) (0 03 (0 :3 N 03 0) -D N E > N 0 ‘0 -D (0 E (0 (0 0: (0 > (0 0) 3) c c 03 0) 0) 0 > 0 0 :3 :3 0 :3 0) :3 E 0) 0: (0 0: :3 03 03 03 03 u 0) u u (0 z 0• 0  Å 122 UPU GWOE TO POSTAL SOCAL SERVCES TABLE8—TYPESOF SOCIAL SERVICES IDENTIFIED IN ! ‘, E INDUSTRIALIZED p COUNTRIESAND , 0 E o c - TERRI1ORIES E E ‘-‘ r : D D •5 C 0 0) G) . D •j • • • Q• - :,‘ 0 0, Q• C C < < 0 Z • 9 L (5 - Z Z Z o , , n D Medama ;: :hos \ : ‘: : \RXXX Zk E:I\::* ‘ “ 1 .r : — - s - z ‘- O1 4 = : : : ‘ . ‘ , ::E : ““ r :‘ ‘ ‘ ‘ ‘- ‘ ‘- \ ‘— \ — = “ -‘ 8’ . ‘ : 1tfliva “ :: j x x x x xxx x x x xxx r;; x x x D,stributian $ x x x : fØpoitsaidexaM X pape Educational ci5s andteaching materias x x x x x x •. Transport x x x services - operaton or ticket sales Administrative assistance for mlgrants x x O Poverty reduction I.E parcels and donations(aid) — — — X X x Services for homeless people x x x z. ——— ——--- E Recruitment • . apprenticeships for migrants x X X : SociaI uses for I postal buildings . ;i Befriending and maintenance services x x x - x  m0ZVO> NZm m MI Australia Austria Belgium Canada Finland France French Polynesia Germany Greece Guernsey Ireland Israel Italy tie of Man O Japan Jersey Luxembourg Monaco Netherlands New Caledonia awZeaiand Portugal cm Marino Spain Sweden Switzerland United Kingdom United States of America